We are surprised to hear you are unhappy with our service. When we fixed your vehicle back in April it was towed in because it was overheating. As a reminder our all of our services and repairs are 100% guaranteed.
My apologies again for the misunderstanding regarding the delivery of your vehicle to Black Rock. Something I was willing to do for you as a courtesy; when time permitted. I am very sorry that was misinterpreted as immediate delivery upon completion.
Furthermore, I have been working on your vehicles personally for over 15 years, my father even more; to which you always sang our high praises. I understand we all have bad days. My father was aware of the situation yesterday and I will make sure to share this with him as well.
Our sincerest apologies for any inconvenience. Please give us a call today so we can get you in and straightened out ASAP. All of our work is 100% guaranteed.
David, thank you for your honest feedback and my sincerest apologies for making your wife come back for brakes. As we strive to excel in our industry, we are honored to have clients like you.
Thank for very much for the honest feedback and I apologize for not getting your tires on until late in the day. Next time please let us know if you would like it back by a certain time and we would be more than happy to accommodate.
1/30/14 - upper front ball joint
5/22/15 - upper one side ball joint
5/06/16 - upper front ball joint
1/12/16 - lower front ball joint
1/13/17 - lower right ball joint
Three of the ball joint replacements occurred when I brought the car in for NYS Inspection (1/14; 1/16; 1/17).
I realize that I'm driving an old cart (2003) and that things fall apart.
I'm just curious as to why my car needs so many ball joints.
David, Thank you for your honest feedback. Unfortunately the last BJ we replaced was just out of warranty. However, to make it up to you next time your in for an oil change and rotate it on us! As we strive to excel in our industry, we are honored to have clients like you.
A note of thanks to let you know your feedback & business is much appreciated. In a city filled with many choices, we thank you for choosing us.
Sorry again for the mix up; will not happen again!
It was our privilege to do business with you, and it would be our pleasure to continue serving you. Your feedback & business is very much appreciated.
The entire TMC Team