Towne Motor Car

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716-856-9666
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Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

572 Reviews

5 star
95%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review about 14 hours ago

Reviews

MI
Mohadi I.
Buffalo, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2018
They charged me $ 1300 and car was not fixed at all
I took my BMW to this terrible place for multiple times , they carged me a total of $ 1300.00 and the car was not fixed ,same problem.
Erin S., Owner from Towne Motor Car responded on 08/06/2018

We are surprised to hear you are unhappy with our service. When we fixed your vehicle back in April it was towed in because it was overheating. As a reminder our all of our services and repairs are 100% guaranteed. 

CA
CLIFF A.
Buffalo, NY
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2016
aaron's promise which he reneged on
UNSATISFACTORY...if you want details the only person i will speak to would be jerry smith...713-1241-------I will NOT speak with chris and i will not speak with arron...all i got was denials, refusals to admit he made the promise, and in the end denial to keep his word...2nd consecutive UNSATISFACTORY interaction w/chris...treated me as though i was some kind of a pariah!!!
Erin S., Owner from Towne Motor Car responded on 07/08/2016

Cliff, 
My apologies again for the misunderstanding regarding the delivery of your vehicle to Black Rock. Something I was willing to do for you as a courtesy; when time permitted. I am very sorry that was misinterpreted as immediate delivery upon completion. 
Furthermore, I have been working on your vehicles personally for over 15 years, my father even more; to which you always sang our high praises. I understand we all have bad days. My father was aware of the situation yesterday and I will make sure to share this with him as well. 
 

TJ
TIFFANIE J.
Buffalo, NY
Dodge Intrepid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2015
Not so Great
I put my car in the shop. I didn't get anything fix but yet they still charged me a few of 55 for looking at which I had know idea they do. No I wouldn't recommend them to a friend..cat or dog!
JC
JOHN C.
Saturn Vue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/01/2015
Problem
My abs brake warning light has come on the day after being fixed and is now making a louder noise than prior to bringing it in.
Erin S., Owner from Towne Motor Car responded on 07/02/2015

John, 

Our sincerest apologies for any inconvenience. Please give us a call today so we can get you in and straightened out ASAP. All of our work is 100% guaranteed. 

Erin Smith
716-856-9666

DR
DAVID R.
Amherst, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2016
Took two full days to do my wife's brakes
Normally top notch will continue to use Towne and recommend but felt car could have been completed sooner
Recommended
Erin S., Owner from Towne Motor Car responded on 12/16/2016

David, thank you for your honest feedback and my sincerest apologies for making your wife come back for brakes. As we strive to excel in our industry, we are honored to have clients like you. 

GD
GABRIEL D.
Honda Fit
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/11/2016
Appointment/service
I made an early appointment a week in advance for simple car maintenance. I should have been done by 10am, but my car wasn't finished until 5pm. Luckily I didn't need the car that day...otherwise, what is the point of setting a timed appointment!?! Customer service definitely is lacking. Good service for a fair price otherwise.
Recommended
Erin S., Owner from Towne Motor Car responded on 11/11/2016

Hi Gabriel, 

Thank for very much for the honest feedback and I apologize for not getting your tires on until late in the day. Next time please let us know if you would like it back by a certain time and we would be more than happy to accommodate. 

AG
Alex G.
Buffalo, NY
Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2015 Category: Service
Alex said Chris had given her an estimation on the cost but called her again with a new quote. He had told her a higher price for the part and labor, and the labor she could see but not the cost of the part. She said she now feels like she cannot trust Chris.
Recommended
This review was collected via phone interview by Customer Research Inc.
KB
KEN B.
Buffalo, NY
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019
Car problem, is no problem.
I've used Towne several times and whatever the problem, is no problem for Chris and his team. Fast efficient work, great team, good mechanics. A little pricey, but you get what you pay for.
Recommended
BB
BARB B.
Buffalo, NY
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2019
trusted car repair shop
Towne Motor Car is my go to auto repair shop. They are honest, straightforward & 100% guarantee their work. They are conveniently located in downtown Buffalo & have a key drop. Towne shows great attention to me as a customer.
Recommended
Verified Customer
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2018
Road Noise (Solved)
My car was making an excessive amount of noise, driving back and forth to work every day. I made an appoint, brought the car in, and Towne Motor had a wheel bearing replaced and the car back to me in no time at a reasonable cost. So far, it looks like they did exactly what they said, and I hoped.
Recommended
WS
Wesley S.
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018
Nice experience, very convenient, knowledgable.
Great service, very knowledgable, and convenient. Wish it cost 5% less.
Recommended
MP
MIKE P.
Buffalo, NY
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017
TOYOS
Great tires and service (but rear tires were set at 35 and not 38 as per door specs)
Recommended
BG
BOB G.
Buffalo, NY
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2017
Excellent Service
Gerry, Chris and the guys at Towne always take care of me in a timely and professional manner.
Recommended
DS
DAVID S.
Buffalo, NY
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2017
So many ball joints?
I'm always satisfied with the work at Towne. However, when I last dropped off my car for service and NYS Inspection, I was told that I needed a lower right ball joint. It made me think that I have had several ball joints replaced at Towne. In fact, as I go through my receipts, I notice that I have had five ball joints replaced since January of 2014:
1/30/14 - upper front ball joint
5/22/15 - upper one side ball joint
5/06/16 - upper front ball joint
1/12/16 - lower front ball joint
1/13/17 - lower right ball joint
Three of the ball joint replacements occurred when I brought the car in for NYS Inspection (1/14; 1/16; 1/17).
I realize that I'm driving an old cart (2003) and that things fall apart.
I'm just curious as to why my car needs so many ball joints.
Recommended
Erin S., Owner from Towne Motor Car responded on 01/18/2017

David, Thank you for your honest feedback. Unfortunately the last BJ we replaced was just out of warranty. However, to make it up to you next time your in for an oil change and rotate it on us! As we strive to excel in our industry, we are honored to have clients like you. 

SS
SUSAN S.
Buffalo, NY
Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2017
Everyone
Took longer than I was told this time and had to cancel some plans...but they got the job done.
Recommended
BC
BOB C.
Buffalo, NY
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2016
pleased so far
everything is fine
Recommended
JM
JAN M.
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2016
Love the new website and reminders!
As always, friendly prompt service!
Recommended
KN
KAITLYN N.
Lexus CT 200h
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2015
Convenient & Fair
Would have been a 5 but my car was left on and unlocked in the parking lot after service
Recommended
Erin S., Owner from Towne Motor Car responded on 12/07/2015

Hey Kaitlyn, 

A note of thanks to let you know your feedback & business is much appreciated. In a city filled with many choices, we thank you for choosing us.

Sorry again for the mix up; will not happen again!

NS
Nicolas S.
Buffalo, NY
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2015 Category: Service
Nicolas said they did the job correctly but did not notify him. He had to call them to see if his vehicle was ready.
Recommended
This review was collected via phone interview by Customer Research Inc.
AC
ANTHONY C.
Buffalo, NY
Land Rover Range Rover Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2015
There courtesy makes the place great for me.
Professional and knowledgeable.
Recommended
Erin S., Owner from Towne Motor Car responded on 06/08/2015

Anthony, 

It was our privilege to do business with you, and it would be our pleasure to continue serving you. Your feedback & business is very much appreciated.

The entire TMC Team

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