Reviews
KB
KEN B.
Buffalo, NY
Cadillac CTS
Verified Customer
Car problem, is no problem.
I've used Towne several times and whatever the problem, is no problem for Chris and his team. Fast efficient work, great team, good mechanics. A little pricey, but you get what you pay for.
Recommended
BB
BARB B.
Buffalo, NY
Chevrolet Cruze
Verified Customer
trusted car repair shop
Towne Motor Car is my go to auto repair shop. They are honest, straightforward & 100% guarantee their work. They are conveniently located in downtown Buffalo & have a key drop. Towne shows great attention to me as a customer.
Recommended
Verified Customer
Hyundai Elantra
Verified Customer
Road Noise (Solved)
My car was making an excessive amount of noise, driving back and forth to work every day. I made an appoint, brought the car in, and Towne Motor had a wheel bearing replaced and the car back to me in no time at a reasonable cost. So far, it looks like they did exactly what they said, and I hoped.
Recommended
WS
Wesley S.
Chrysler Town & Country
Verified Customer
Nice experience, very convenient, knowledgable.
Great service, very knowledgable, and convenient. Wish it cost 5% less.
Recommended
MP
MIKE P.
Buffalo, NY
Lexus IS 250
Verified Customer
TOYOS
Great tires and service (but rear tires were set at 35 and not 38 as per door specs)
Recommended
BG
BOB G.
Buffalo, NY
Honda Accord
Verified Customer
Excellent Service
Gerry, Chris and the guys at Towne always take care of me in a timely and professional manner.
Recommended
DS
DAVID S.
Buffalo, NY
Honda Accord
Verified Customer
So many ball joints?
I'm always satisfied with the work at Towne. However, when I last dropped off my car for service and NYS Inspection, I was told that I needed a lower right ball joint. It made me think that I have had several ball joints replaced at Towne. In fact, as I go through my receipts, I notice that I have had five ball joints replaced since January of 2014:
1/30/14 - upper front ball joint
5/22/15 - upper one side ball joint
5/06/16 - upper front ball joint
1/12/16 - lower front ball joint
1/13/17 - lower right ball joint
Three of the ball joint replacements occurred when I brought the car in for NYS Inspection (1/14; 1/16; 1/17).
I realize that I'm driving an old cart (2003) and that things fall apart.
I'm just curious as to why my car needs so many ball joints.
1/30/14 - upper front ball joint
5/22/15 - upper one side ball joint
5/06/16 - upper front ball joint
1/12/16 - lower front ball joint
1/13/17 - lower right ball joint
Three of the ball joint replacements occurred when I brought the car in for NYS Inspection (1/14; 1/16; 1/17).
I realize that I'm driving an old cart (2003) and that things fall apart.
I'm just curious as to why my car needs so many ball joints.
Recommended
Erin S., Owner from Towne Motor Car responded on 01/18/2017
David, Thank you for your honest feedback. Unfortunately the last BJ we replaced was just out of warranty. However, to make it up to you next time your in for an oil change and rotate it on us! As we strive to excel in our industry, we are honored to have clients like you.
SS
SUSAN S.
Buffalo, NY
Hyundai Accent
Verified Customer
Everyone
Took longer than I was told this time and had to cancel some plans...but they got the job done.
Recommended
BC
BOB C.
Buffalo, NY
Mercedes-Benz E350
Verified Customer
pleased so far
everything is fine
Recommended
JM
JAN M.
Ford Fusion
Verified Customer
Love the new website and reminders!
As always, friendly prompt service!
Recommended
KN
KAITLYN N.
Lexus CT 200h
Verified Customer
Convenient & Fair
Would have been a 5 but my car was left on and unlocked in the parking lot after service
Recommended
Erin S., Owner from Towne Motor Car responded on 12/07/2015
Hey Kaitlyn,
A note of thanks to let you know your feedback & business is much appreciated. In a city filled with many choices, we thank you for choosing us.
Sorry again for the mix up; will not happen again!
NS
Nicolas S.
Buffalo, NY
Ford Ranger
Verified Customer
Nicolas said they did the job correctly but did not notify him. He had to call them to see if his vehicle was ready.
Recommended
This review was collected via phone interview by Customer Research Inc.
AC
ANTHONY C.
Buffalo, NY
Land Rover Range Rover Sport
Verified Customer
There courtesy makes the place great for me.
Professional and knowledgeable.
Recommended
Erin S., Owner from Towne Motor Car responded on 06/08/2015
Anthony,
It was our privilege to do business with you, and it would be our pleasure to continue serving you. Your feedback & business is very much appreciated.
The entire TMC Team
SL
SUSAN L.
Buffalo, NY
Volkswagen Passat
Verified Customer
Always good
However, I was not told about an impending leak and heard about it first by email 2 days later. I might have left the car to have it fixed had I known. And not sure what it all means.
Recommended
Erin S., Owner from Towne Motor Car responded on 06/03/2015
Hi Susan,
Thanks for the good review and continued support and business. I am sure by now your questions have been answered.
Chris and Erin
DB
Deb B.
Amherst, NY
Toyota Corolla
Verified Customer
Deb said they are good and helpful and she appreciates their help. She likes their service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Erin S., Owner from Towne Motor Car responded on 06/04/2015
Our sincerest thanks for your valued business & feedback. Look forward to working with you again soon.
The entire TMC Team
RG
RICHARD G.
Buffalo, NY
Toyota Camry
Verified Customer
Efficient, friendly, honest, customer oriented, focused.
I have recommended Towne to many friends over the years. I am a long term customer and have every confidence in the gang there. Leadership sets the tone for excellent service and it shows. Keep on doing what you do best. Remember Tom Peter's, In search of Excellence--every minute the place is open are"moments of truth" From how the phone is answered to the work produced.
Recommended
KW
Karla W.
Buffalo, NY
Audi A4
Verified Customer
Karla said the service was pretty good but not perfect.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
SUSAN S.
Buffalo, NY
Hyundai Accent
Verified Customer
Clean and well run.
I find them trustworthy.
Recommended
PW
Prentiss W.
Buffalo, NY
Land Rover LR3
Verified Customer
Prentiss said he was quoted one price, but paid another due to difficulties in getting the part.
Recommended
This review was collected via phone interview by Customer Research Inc.
TG
Tim G.
Orchard Park, NY
BMW X5
Verified Customer
Tim said the work was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Displaying all 20 Review