ReScore Reviews™ (1)
We are sorry that you are "Very dissapointed" as we stand behind what we do 100% and try to resolve any issues brought to us.
When a car fails NYSI for an Engine light, the light has to be reset and then the car needs to be driven to get monitors set. This is due to NYS' stringent emissions testing. The test drive was at "no charge" to you and after the test drive, the monitors were set and the DMV computer passed the car for NYSI.
We did charge retail price for the part, as this is standard practice for any repair shop when parts are purchased from the dealer (mark-up is how we pay our bills).
The damage from all the insect splatter should wash off, I apologize that I did not wash your car after the test drive.
You did not ask for a price on repairs, you only declined fixing the oil leaks at the time we told you about the MAF sensor. Later, you called back requesting a NYSI, which meant you wanted the repairs done to fix the engine light issue (still never asking for a price).
The next day the car was repaired and ready to go. They even fit in our last minute request to flush the transmission !! Great experience !!!