ReScore Reviews™ (1)
While perhaps a legitimate point, not one to mame when customers are present. My car was done within an hour which I was glad about. As I checked out, even this process was clearly different than in previous visits. I was handed the bill to sign. As I read what was done, the clerk remarked that was all the things that was done and that I would get my own copy. While she did not say this, I was left with the impression that I need not review the bill but only sign it as I Will get a copy to read later.
While the front desk clerk was all business, there was no warm and friendly small talk that would make a customer'experience better and that would leave a positive impression on the customer. In fact, I was thankful to leave this negative, uncomfortable environment. This experience was very different than past visits where the front desk clerk was friendly, helpful and explained what was done to the car and often, someone from the garage wou,d also discuss the work performed. I hope this feedback is helpful and that the business sees a ckmplaint as a gift.
I will continue to recommend the shop in hopes that either it was an unusual day on the day of my visit and not typical or that the atmosphere will change as a rule of this feedback.
I spoke with Diane about her review and her experience.
We recently opened a second location and hired a new receptionist and service manager for the Bville location and they are still learning the new software and new customers and dealing with scheduling between the 2 locations.
Diane was just critiquing how the business was being handled (very much appreciated) and that I should know how she was treated.
I printed this out and let the employees involved read for themselves, they did not seem to realize how they mishandled the situation.
Diane is happy with her service otherwise and said she would be back.
Sorry for the disappointing service and thank you for the feedback.
Your car was towed to us with a dead battery and no start. Upon inspection, we found approximately 3 gallons of water on the drivers floor caused by a plugged roof drain. The water intrusion caused the vehicles' the Immobilizer Module to fail, resulting in the car not starting along with other electrical issues.
We do get cars in all the time with dash lights on i.e., SRS, ABS, Engine light, but customers do not always want us to diagnose those lights out. I apologize for not checking in with you regarding the SRS light.
I also apologize for the oversight on the radio code. We did not turn the radio on and therefore was unaware of this issue.
Regarding the rough idle, we did not notice this on start-up and your vehicle starter without fail once the Immobilizer was readded to your vehicle. There may be another issue present with the vehicle, unrelated to the Immobilzer.
Again, I apologize for your recent experience with us and hope that this Reponse helps clarify any questions you may have. We look forward to continuing to work together in the future.
Wendy - please accept our apologies for your disappointment in your last visit. The low coolant light can be triggered for any number of reasons, and not always present an external leak. We performed a thorough check of why your low coolant light was activating intermittently. This included performing a visual inspection for leaks (both on and off the vehicle lift); pressure testing of the coolant system; and lastly checking the vehicle diagnostics for any codes present.