Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

892 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 2 days ago

Reviews


CW
Christopher W.
Marietta, NY
MINI Cooper
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2016
It's back at upstate fixing their work
Belt tensioner bolt fell out after repair. 2 weeks before they came and got it to fix it, still at their shop. Special lug bolt tool was not returned with car. I would like to get the mini back sometime!
Jeff T. from Upstate Imports Auto Repair responded on 09/26/2016

Chris

My apologizes for the belt tensioner falling off and for the inconvienence you had when it fell off.

The car is all set and good to go, we will be returning it today.

We are not sure where your lug bolt tool is as it was not in the car when we worked on it, we never removed the wheel to do the job, it wasn't easy to do with the tire on, but we had to get the job done. Our service manager did call you asking where the tool was, you said it should be in the car.


MM
Mike M.
Manlius, NY
Saab 900
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2016
car not fixed still leaking oil
still waiting for part to fix speedometer oil leaks not stopped had the car for 4-5 weeks not a good experience for the money spent and still have all the issues that we brought it there to fix!
Jeff T. from Upstate Imports Auto Repair responded on 08/16/2016

Mr Merriam,

Sorry for your bad experience at Upstate Imports. 

You are more than welcome to bring the vehicle back to identify the source of the oil leak. If the leak is originating from our repairs we will be more than happy to correct it under warranty. 

Regarding the speedometer work you requested, we have been unable to source the replacement part due to the limited availability of parts, due the 'early' model year of your vehicle. You were notified of this condition on several occasions. Sourcing factory parts for a vehicle approaching three decades in age from a company that is defunked will generally take much longer than your average car repair. We made many efforts to keep you up to date on the progress of your vehicle.  I am sorry you felt it took too long to repair your vehicle. You were also not billed for any of the time spent with respect to the speedometer work.


AG
Antonio G.
Phoenix, NY
BMW 325i
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2015 Category: Service
Spoke with Alyssa. She sad this business provided bad service. She mentioned having to go back 3 times to have the repair fixed and the cost was triple from the prices quoted her. Her heater was not working afterwards, but they already resolved this.
This review was collected via phone interview by Customer Research Inc.