Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 894 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 17 days ago

Reviews


AR
Anne R.
Baldwinsville, NY
Triumph Spitfire
Verified Customer
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08/17/2013 Category: Service
Anne said they always do a good job. They are prompt and very friendly.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Baldwinsville, NY
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
Spoke with Terry. She said the business did everything they were asked to do within the time frame they said they would do it in. She added they were also nice and friendly.
This review was collected via phone interview by Customer Research Inc.

RC
Robin C.
Fulton, NY
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
Robin said his service was good.
This review was collected via phone interview by Customer Research Inc.

DZ
David Z.
Phoenix, NY
BMW 328is
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
David said this facility did everything they said they were going to do. He had made a small mistake on what he wanted them to do, and they advised him this was a duplicate request and saved him some time and money. They were quick and precise, and the vehicle looks fantastic.
This review was collected via phone interview by Customer Research Inc.

GB
George B.
Tully, NY
Porsche 911
Verified Customer
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08/09/2013
Satisfied Customer
Work done in a timely manner with great communication. So far no ck engine light ! Only time will tell on that. Good work Jeff !!!

MM
Matt M.
Auburn, NY
Volkswagen Jetta
Verified Customer
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08/08/2013
Great service
Doug provides excellent customer service and knows what he is doing.

DR
Doug R.
Lexus LX 470
Verified Customer
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08/07/2013
Teamwork
Fabulous Service - Fix it right the first time $$

TK
Thomas K.
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08/07/2013
True customer service
I have work with Jeff on a few different cars and deals. They stand behind the work they do. They care about how you feel about the work they do and they treat you with respect every time. I have used him for help in buying a car , Selling a car and working on cars not once have I been disappointed. They are the best in Up State NY -

MC
Mark C.
Liverpool, NY
MINI Cooper
Verified Customer
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08/05/2013
Flexibility & service orientation
Really appreciated not having an appointment and having the confidence to leave it on a Sunday - and having the team look at it, contact me, talk me through the options, and then do it all with a great emphasis on service.

JG
Julie G.
Syracuse, NY
Volvo XC90
Verified Customer
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08/04/2013
Best of the Best in Central New York
Jeff Thomas has assembled the "dream team" of automotive professionals who specialize in high line vehicles. I have my 2007 Saab 9-3 serviced by Upstate Imports, and I also recently had Jeff and Co. inspect a Volvo SUV that I am considering. The customer service experience is excellent, and the mechanical service and advisement that I routinely experience gives me peace of mind. I cannot ask for anything more. I recommend this shop without hesitation.

AG
Annette G.
Manlius, NY
Saab 9-3
Verified Customer
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08/03/2013
competence and sincerity
My wife trusts you totally and drives 30 miles and waits for service! thanks for the superb service. Mike Giordano

MW
Mary W.
Fayetteville, NY
Porsche 911
Verified Customer
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07/26/2013
First class service
Great job. Tina @ desk is very attentive & keeps you informed as to the status of your repair/service. Jeff inspires confidence & explains service issues very well. Also gave me a "loaner" which was so helpful.

JL
John L.
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2013 Category: Service
John said the bill was less than he thought it would be.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2013 Category: Service
James said they are very polite and the labor and work is perfect. They always do the work right the first time and she does not have to come back for the same problem. They do good work.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Cicero, NY
Volvo S80
Verified Customer
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07/20/2013
honest and trustworthy
i have been taking my volvo's to Jeff for several years. they have been fixed right the first time everytime and have never felt like they were lookinh for things to fix. like i said in my review title honest and trustworthy.

PK
Paul K.
Liverpool, NY
Saab 9-3
Verified Customer
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07/20/2013 Category: Service
Spoke with Marlyn. She said they are reasonably priced and exceed at their craft. They provide excellent service.
This review was collected via phone interview by Customer Research Inc.

BA
Bob A.
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2013 Category: Service
Bob said the work was done very well.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Baldwinsville, NY
Mercedes-Benz ML500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2013 Category: Service
John said the mechanic is extremely knowledgeable, the pricing is reasonable, and the business does a really good job.
This review was collected via phone interview by Customer Research Inc.

SB
Susan B.
East Syracuse, NY
BMW 325xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2013 Category: Service
Susan said they are like family. They are always there for her.
This review was collected via phone interview by Customer Research Inc.

DT
Danny T.
New York
Mercury Montego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2013 Category: Service
Danny said everybody there is really nice. They have done a lot of work on his 8 non-American high-end vehicles. They do the best work.
This review was collected via phone interview by Customer Research Inc.