Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 894 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 21 days ago

Reviews


MM
Matt M.
Liverpool, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Matt said he's done business with them before, they're really professional.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Phoenix, NY
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2013
Nearby
Very satisfied with repair

MB
Mahmud B.
BMW 745Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2013 Category: Service
Spoke with Majjem. She said this is a reliable business. This business does a good job of explaining what repairs should be done right away and what repairs can wait.
This review was collected via phone interview by Customer Research Inc.

BW
Bob W.
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2013
personal attention and devotion to good work.
Went above and beyond to ensure that the vehicle repair was up to standard.

JF
John F.
Smart Fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2013
quick friently services
Arrived 15 minutes early for appointment
they were ready serviced and inspected my
car done in about half hour

GH
Gabe H.
Fulton, NY
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2013
Timeliness of Trustworthy Service
Overall, the staff at Upstate Imports has been very accommodating with their friendly service, particularly with my most recent "emergency repair"!!:-)

MS
Matt S.
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2013 Category: Service
Matt said Jeff gives such a detailed explanation of what's going to be done on the vehicle he could almost go home and fix it himself.
This review was collected via phone interview by Customer Research Inc.

SK
Shaun K.
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2013
Clean and inviting
This was my first visit and I had a great experience. Jeff was great to deal with, fit me right in (it was a 10day wait at the dealer). Jeff took his time, answered my questions, and made me feel welcomed.

PS
Patricia S.
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2013 Category: Service
Patricia said this facility is very polite, friendly, they're very competent and explain everything that they do.
This review was collected via phone interview by Customer Research Inc.

BI
Brian I.
Fulton, NY
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2013
Flawless visit
Work was done in a timely manner and price was just as discussed.

DB
Dorothy B.
Volvo V40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013
Outstanding in every way
Professional, competent, courteous, honest, fast responses to emails, comfortable waiting room

TS
Tim S.
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Tim said the business was fairly quick and nothing bad happened.
This review was collected via phone interview by Customer Research Inc.

SB
Susan B.
BMW 325xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Susan said the service is fine and she recommends the business all the time.
This review was collected via phone interview by Customer Research Inc.

BW
Bob W.
Liverpool, NY
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2013
Land Rover, Range Rover
Friendly reception, comprehensive service, technicakl expertise, personal attention.

CP
Carl P.
Baldwinsville, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2013
Great Service
prompt,professional,friendly

MS
Matt S.
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2013 Category: Service
Matt said he really likes Jeff Thomas, the owner. He does a really good job and he explains everything to him.
This review was collected via phone interview by Customer Research Inc.

LB
Lucy B.
Oswego, NY
BMW 330i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2013
Prompt and professional service!
They cured a problem on my car that has been missed by two different BMW dealerships. Also, I was very happy with their prompt and professioanl service.

RL
Robert L.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2013
Happy new customer
After hearing of Jeff through word of mouth from another Saab owner, I brought my o2 Saab 9-3 to Upstate Imports for some much needed work. Jeff diagnosed the problem quick and had me in for repairs immediately. As long as I own my Saab, Upstate Imports is where all my service will be done!

NM
Noel M.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2012 Category: Service
Noel said he had no complaints with the service he got.
This review was collected via phone interview by Customer Research Inc.

PL
Peter L.
BMW 328xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2012 Category: Service
Peter said they were very courteous, and fine. He was taken in before his appointment and the work was done quickly.
This review was collected via phone interview by Customer Research Inc.