Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

891 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review about 22 hours ago

Reviews


SF
Sandy F.
BMW 325xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2012 Category: Service
Sandy said this business did what they were supposed to do without too many surprises. He said his overall experience was satisfactory.
This review was collected via phone interview by Customer Research Inc.

CR
Claire R.
East Syracuse, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2012 Category: Service
Claire said she was completely satisfied with the service. She said this busness should get loaner vehicles as soon as possible because the distance to this busness is prohibitive.
This review was collected via phone interview by Customer Research Inc.

LH
Leroy H.
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2012 Category: Service
Spoke with Connie. She said this business did an excellent job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

JO
Jeremy O.
Syracuse, NY
Volkswagen R32
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2012
Best import Garage in CNY. Period.
Super professional service. WAY cheaper than the VW dealership and super-clean garage. Jeff Thomas is a guru. If you really care about your car this is the place to go and well-worth the drive out to bville - keeping my baby agile & fit into six-figure milage. 5 stars.

MS
Michael S.
Baldwinsville, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2012 Category: Service
Michael said they were very accommodating and they got the job done. He said they called him when the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2012 Category: Service
Jim said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

PA
Phil A.
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2012 Category: Service
Phil said this business did what they said they would do and in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

BA
Bob A.
Liverpool, NY
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2012 Category: Service
Bob said he was very pleased with the business and it is always done right the first time.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Minetto, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2012 Category: Service
Spoke with Marilyn. She said there were problems with her vehicle that she could not get fixed. When she took it into this business they were able to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Marlesha M.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2012 Category: Service
Marlesha said this business consistently provides good service. She said the representatives are good people.
This review was collected via phone interview by Customer Research Inc.

TH
Tony H.
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2012 Category: Service
Tony said there was a problem and the woman that dealt with it was exceptional. He chose not to elaborate further. He would absolutely recommend this business to others. They did a wonderful job and he is looking forward to doing business with them for many years to come.
This review was collected via phone interview by Customer Research Inc.

LS
Lawrence S.
Weedsport, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2012
Only VW Mechanics I Trust
Prior to finding Upstate Imports, I tried 3 other shops and 1 dealership. They were ALL more expensive, and regularly wanted me to have more work done than necessary. I trust Upstate Imports.

MM
Margaret M.
Hicksville, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2012 Category: Service
Margaret said she went in and got a key made. She said Tina was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

DC
Donnell C.
Syracuse, NY
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2012 Category: Service
Donnell said the business's service was better and he chose not to elaborate any further. He enjoyed the business's service, everything was explained well and they got him in and out.
This review was collected via phone interview by Customer Research Inc.

BR
Brandon R.
Syracuse, NY
BMW 525i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2012 Category: Service
Brandon said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CW
Carl W.
New York, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2012 Category: Service
Carl said this business is the most efficient and clean shop ever. They know what they are doing and they do it right.
This review was collected via phone interview by Customer Research Inc.

MG
Matthew G.
New York, NY
BMW 335xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2012 Category: Service
Matthew said this business provides very nice and friendly customer service.
This review was collected via phone interview by Customer Research Inc.

YK
Yuriy K.
NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2012 Category: Service
Yuriy said they were honest. They told him what he needed and he trusts the work they did.
This review was collected via phone interview by Customer Research Inc.

RW
Rich W.
Liverpool, NY
BMW 335i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2012
always great service
My BMW is out of warranty and Upstate is the only place I'll bring my car for repairs/service. Jeff is very knowledgeable and is always a pleasure to deal with.

NM
Nick M.
New York, NY
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2012 Category: Service
Nick said everything was great.
This review was collected via phone interview by Customer Research Inc.