I will choose "Yes" to recommend them to a friend, but I would relay this incident for full disclosure reasons.
Sonia, we consider this to be a Toyota design problem, it is such a problem that every parts store has oil filter covers in stock for several Toyota applications. The truck covers are now made of aluminum instead of plastic and are more durable and less expensive. It does seem that the longer the cover stays on the tighter it gets so maybe not waiting 12,000 for the next oil change would help - it has for other customers. Toyota makes a great vehicle but this is not their finest component and we, or whoever changes the oil, catches the brunt of the customers frustration.
Thanks for you business and i hope to see you again.
Sir you were told that because it was true - all Rangers and Explorers with a rack and pinion steering as your vehicle is equipped are subject to this condition after wheels are turned in air with engine not running and I don't know of another vehicle that is prone to this anomaly- the engine can not be running while doing this and it does not happen every time. It was noticed on the test drive and sat overnight before delivery. This normally will allow the aeration to dissipate so the condition was not not noted on the ticket which turned out to be the wrong thing to do. If you do come back for any other services i would be glad to comp you an oil change for your trouble. This condition goes away by itself but i certainly know how unsettling this can be when felt, again i am sorry for the assumption that the aeration had abated overnight and hope to see you again.