ReScore Reviews™ (1)
Then I had to wait 24 hours to pick it up because of a recall that needed to be done. When I picked it up the next day the check engine light came on within 5 minutes. Took it right back and it was diagnosed with an emission system error that wasn't noticed while it was being serviced. Or maybe they never did the service that they claimed they did in the 24 hours I was waiting for the car, who knows.
They gave me a loaner Tiguan, very lowest trim level with its own set of issues, and said they would be in touch when my car was fixed. After 3 days with no contact, I asked when I could expect to pick up my car and they said it was at the top of the list and would let me know. Another week goes by and no one has contacted me so I email again and they say I'm next on the list and someone will call when it's done. Another week goes by and no one has called, so I call them. They say my car has been done for a couple of days and that the service department contacted me, which never happened or obviously I wouldn't be calling.
At this point it has been a day short of 3 weeks since I paid for the car and I've driven it a grand total of 20 minutes, including the test drive. The only time anyone has contacted me is when I call or email them. Zero outreach on their part, zero effort to make up for 3 weeks the car was sitting in service. They didn't even bother to detail it afterwards. The only thing they did was loan me a Tiguan that made funny sounds when it was started and had a busted washer pump, so every time it snowed I had to go wash the windows at a gas station to be able to see.
I love Volkswagens but VW of Duluth left me with a bad impression of VW dealerships.
Hi Newood, I appologize for your experience at our dealership. Here at VW of Duluth we strive to give the best service possible to our customers. Please let us know how we can make things right.
Thank you for your review! Please do not hesitate on letting us know how we can help you again in the future. Enjoy your new Tiguan!
Hi Michael, we appreciate you coming from such a distance, and I'm so glad that we were able to exceed your expectations! Thank you for letting us help you find the right vehicle! We hope to see you again in the future.
Congratulations on your new Golf Alltrack! Please do not hesitate on letting us know how we can assit you in the future!
Hi Kimberly! Thank you for letting us help you find the perfect car! Please do not hesitate on letting us know how we can help you in the future.
Congras on your Jetta!! :)
If you feel intimidated about going into an auto repair shop, this one will put you at ease.