ReScore Reviews™ (1)
Then I had to wait 24 hours to pick it up because of a recall that needed to be done. When I picked it up the next day the check engine light came on within 5 minutes. Took it right back and it was diagnosed with an emission system error that wasn't noticed while it was being serviced. Or maybe they never did the service that they claimed they did in the 24 hours I was waiting for the car, who knows.
They gave me a loaner Tiguan, very lowest trim level with its own set of issues, and said they would be in touch when my car was fixed. After 3 days with no contact, I asked when I could expect to pick up my car and they said it was at the top of the list and would let me know. Another week goes by and no one has contacted me so I email again and they say I'm next on the list and someone will call when it's done. Another week goes by and no one has called, so I call them. They say my car has been done for a couple of days and that the service department contacted me, which never happened or obviously I wouldn't be calling.
At this point it has been a day short of 3 weeks since I paid for the car and I've driven it a grand total of 20 minutes, including the test drive. The only time anyone has contacted me is when I call or email them. Zero outreach on their part, zero effort to make up for 3 weeks the car was sitting in service. They didn't even bother to detail it afterwards. The only thing they did was loan me a Tiguan that made funny sounds when it was started and had a busted washer pump, so every time it snowed I had to go wash the windows at a gas station to be able to see.
I love Volkswagens but VW of Duluth left me with a bad impression of VW dealerships.
Hi Newood, I appologize for your experience at our dealership. Here at VW of Duluth we strive to give the best service possible to our customers. Please let us know how we can make things right.
Also, I have an issue with the water pump leaking anti-freeze. I asked the service consultant Lady if she would check to see if my insurance would cover the repairs, she said she would contact the insurance group and get back to me. It has been a week and no response.
Thank you for the feedback. We will discuss the incident with our service team; meanwhile if you would please call Jon Campbell at 218.722.6989 to discuss your experience that would be helpful. With your help we can improve the experience we provide.
Thank you -
Thank you for your review. As you can imagine it is not our goal to disappoint you; however, we would like more feedback as to your expectations so that we can better serve you. Please call and ask for Jon Campbell, our Service Manager. Your review and feedback will help us grow and improve our service. Again, thank you for the review.
Hi Tom, thank you for bringing this issue to our attention. As you can imagine it is never our goal to disappoint you or your level of expectations when doing business here; our customers are our biggest asset. With that said, I invite you to contact Keith or Jon directly to discuss the events outlined in your review. We view experiences both good, bad and inbetween as learning experiences. In short, we appreciate you helping us become better. We look forward to speaking with you.