Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1998 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 9 days ago

Reviews


EK
ELLEN K.
VOLKSWAGEN PASSAT SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2013 Category: Service
Good customer service
Axel provided good customer service, advised me of costs in advance

WA
William A.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Sales
Spoke with Gloria. She said she loves her vehicle now.
This review was collected via phone interview by Customer Research Inc.

VT
VALERIE T.
Cloquet, MN
VOLKSWAGEN PASSAT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2013 Category: Sales
great car but long wait to complete paper work
Service, up to the point of paperwork, was great. But, we had to wait over an hour to complete the paperwork...we were told to wait 20 minutes. We did the credit approval prior to meeting with the financial person to complete the paperwork, so the issues wasn't on our end. To give them some credit, they were doing a special promotion at a different site. The site had only one finance person on duty at the time. I don't know if this is different at their regular place of business. The sales folks were very attentive in the meantime, even after we said we would make the purchase.

CH
CHRISTOPHER H.
Duluth, MN
VOLKSWAGEN TIGUAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2013 Category: Sales
2013 Tiguan
Low pressure sales staff. They care about what you need and try to find a car that fits you, not fit you to a car.

JM
Jason M.
Superior, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2013 Category: Sales
Jason said the service was very good.
This review was collected via phone interview by Customer Research Inc.

JB
JAY B.
Hoyt Lakes, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2013 Category: Service
Friendly staff
Very good service. Was disappointed my car was not washed and ready to go when the work was completed.

WC
WING C.
Duluth, MN
VOLKSWAGEN PASSAT SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2013 Category: Service
Overall good
Timely and friendly.

RA
ROXANA A.
MN
VOLKSWAGEN NEW BEETLE COUPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2013 Category: Service
Visit 3-11-2013
Very pleased with visit and repair work. Prompt VERY courteous service. My visit was a pleasure. I would however like to see more parking for the service section.

SZ
Sarah Z.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2013 Category: Service
Sarah said this business was very responsive about her getting her vehicle in for service.
This review was collected via phone interview by Customer Research Inc.

TR
TERRI R.
Cohasset, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2013 Category: Sales
Great service
Messaged them and prompt response to requests. I was picked up for the test drive. Friendly staff and wonderful showroom.
Didn't feel pressured. Explained paper work and had it all ready when I arrived to buy.

TJ
TOM J.
VOLKSWAGEN NEW PASSAT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2013 Category: Service
Good Service, No Sales.
Service staff very good, thorough and courteous. Work done as promised.

After dropping off old VW, thought I would check out a new one. Sales staff avoid eye contact, walked other way and never said hello, not even the receptionist, which I found extremely poor in a sales environment. Makes me seriously doubt that I will have a satisfying purchase of a new VW in Duluth. The twin cities VW dealers are a short distance away when making a large purchase such as an automobile. So VW wants to be the number one car company in the world, need to work on the Duluth sales force is a good place to start.

Sincerely,
Tom Johnson

KW
KRISTINA W.
VOLKSWAGEN PASSAT SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2013 Category: Sales
Very Friendly
Helpful and Friendly! Oh and quick! I have had situations where purchasing a car took 5 or more hours. I was in and out in less than 3 hours!

TM
Timothy M.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2013 Category: Sales
Timothy said the service was fine.
This review was collected via phone interview by Customer Research Inc.

GS
GARRET S.
Duluth, MN
HONDA CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2013 Category: Sales
A fair deal
The sales staff was great and the financial dept was easy to deal with. Good purchase.

LK
LARRY K.
Chisholm, MN
VOLKSWAGEN JETTA SPORTWAGEN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2013 Category: Service
Technician discussed what they would do.
Service checked in with me to be sure I had time fo rthem to complete the repair. Explained what was done.

ES
ERVING S.
Hermantown, MN
LANCE 1191
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2013 Category: Service
Service rep was very helpful.
Suggested repairs were quite expensive.

HH
Humam H.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2013 Category: Service
Humam said the business took a half hour longer than promised, and they said it was because they were busy.
This review was collected via phone interview by Customer Research Inc.

JB
JESSICA B.
MN
VOLKSWAGEN JETTA SPORTWAGEN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2012 Category: Service
Friendly, helpful staff makes a visit to Duluth VW a painless experience!
We like bringing our car to Duluth VW. The service staff is friendly, courteous and helpful. Highly recommended!

MD
MARY D.
Duluth, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2012 Category: Service
Friendly staff
I was very surprised that they washed the outside of my car. That was a great treat

MR
MARY PAT R.
VOLKSWAGEN JETTA SPORTWAGEN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2012 Category: Service
VW Tire Experience
I feel more comfortable with a VW dealer than with a regular auto shop. I trusted the sales people to give me good information since they hope I will continue to use their services and perhaps purchase another VW vehicle.