Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1998 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 8 days ago

Reviews


RL
Rebekah L.
Kettle River, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Rebekah said she felt pressured to have something done by the business. She would not recommend the business because they are not her preferred business.
This review was collected via phone interview by Customer Research Inc.

MK
Mark K.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2017 Category: Service
Mark said the price was a little more than he expected.
This review was collected via phone interview by Customer Research Inc.

DG
Dale G.
Esko, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017 Category: Service
Dale said the business does good work but the price was a little too high.
This review was collected via phone interview by Customer Research Inc.

MK
Michele K.
Eveleth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2017 Category: Service
Michele said it was a good experience at this business. The repair took a little longer than she expected. It was alright.
This review was collected via phone interview by Customer Research Inc.

DF
Dennis F.
Hoyt Lakes, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Dennis said his experience was fine.
This review was collected via phone interview by Customer Research Inc.

AK
ALAIN K.
Duluth, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2017 Category: Service
Great
Got into the shop right away. Took a little longer than I hoped but that's fine. Thanks boys

DH
David H.
Irvine, CA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2017 Category: Service
David said they did a good job but there were a few delays. It took a long time for them to wash and vacuum the vehicle. They did communicate with him.
This review was collected via phone interview by Customer Research Inc.

RP
ROGER P.
Duluth, MN
VOLKSWAGEN JETTA SPORTWAGEN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2017 Category: Service
Recall ABS and ?check engine light?
Responded to recall notice pertaining to ABS; asked to download codes for Check Engine Light (CEL) that had been intermittent for 3-4 days. Was able to correct recall issue by tweaking the ECU; was told the CEL was due to exhaust valve (?) sticking, that was corrected under warranty. After > 2 hours was sent out the door only to find CEL still glaring at me; went in to inquire, and mechanic told service agent that there was an exhaust pressure sensor belly-up that would need replacement. Part not in stock, and not covered. Told it was not a safety concern or damaging to vehicle so elected to leave for now as I plan to exercise buyback option (it's a TDI!). Asked for paper work; what I got was incomplete regarding what I was told (broken coil spring, both fronts??).
Left VW of Duluth, hearing a beeping sound somewhere??; not sure if in car or outside (checked my phone...NO, checked with engine/ignition off...still beeps, drove back to VW of Duluth...still beeping). Began wondering if a bomb about to go off (call McGyver!!!). Service agent at first didn't know either...tracked down to OBD diagnostic transmitter left in car that will beep when out of WiFi range (cancel call to McGyver!).
Overall the recall was done (I think), CEL is still intermittently on and off, multiple hours spent and multiple trips to and from, in and out of VW of Duluth. Does make for an interesting story.
The service agent (sorry, forgot his name) was very good to work with. Dealership was clean. Did ask some questions regarding new car sales and TDI buy-back issues, neither of which was I pleased with the answers. Sorry to drag on and on.

CH
CINDI H.
South Range, WI
VOLKSWAGEN TIGUAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2017 Category: Service
AWD not working
I brought in my 2013 Tiguan as my AWD was not working. Come to find out that they drove it and the turbo was also not functioning. They took care of both issues right away! I would have never known the little sound they heard for the turbo, and they caught it before the drive train warranty was up, very thankful

JF
Jennifer F.
Irvine, CA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Jennifer said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

PE
PETER E.
Esko, MN
VOLKSWAGEN GOLF R
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2017 Category: Service
Mostly good
Service was mostly good. All work was performed as promised. Friendly, helpful staff. They did leave my car slightly dirtier inside than when I dropped it off, however. I would recommend the service department to a friend. I would not recommend the sales department, however...

SN
SUSAN N.
Tower, MN
VOLKSWAGEN JETTA SPORTWAGEN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2016 Category: Service
Visit to VW of Duluth
The people are great at VW of Duluth. The waiting area is very comfortable.

TW
TRAVIS W.
Grand Rapids, MN
AUDI A8 L
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2016 Category: Service
oil change
went there from 75 miles away to have my 2011 Audi A8L serviced they did a wonderful job just wish they gave more information on faults that were in the system.

CM
Chad M.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2016 Category: Service
Chad said the service was good but the wait to get in is long.
This review was collected via phone interview by Customer Research Inc.

RP
ROGER P.
Duluth, MN
VOLKSWAGEN JETTA SPORTWAGEN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2016 Category: Service
Oil change.
Did it.

RT
Ryan T.
Cloquet, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2016 Category: Service
Ryan said they did have the right settings.
This review was collected via phone interview by Customer Research Inc.

SJ
Suanna J.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016 Category: Service
Suanna said she asked them to fix the curb lights and they forgot to do that, along with other items.
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
Solon Springs, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2016 Category: Service
Steve said he was concerned about this business not telling him the total price of the work until after the work was done. He thought the price was pretty expensive.
This review was collected via phone interview by Customer Research Inc.

JS
JENNIFER S.
Irvine, CA
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2016 Category: Service
Great Service
Great customer service and services rendered!

TW
Travis W.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2016 Category: Service
Travis said they did a good job with the vehicle.
This review was collected via phone interview by Customer Research Inc.