ReScore Reviews™ (20)

ReScore
Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
Original
Overall Rating 2.35/5Overall Rating 2.35/5rating 2.35rating 2.35rating 2.35
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
They were efficient
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 07:51 PM
Chad B. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, clean and comfortable"
Great place to get work done on your car. They are honest and treat the whole family great. My kids even enjoy going
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 10:36 AM
David S. at Waikem Hyundai responded on 10/20/2017

Chad,
Thank you for your response and kind words.  It's always great to hear from one of our Waikem Hyundai Family!  It was my pleasure to help you on this visit.  If you need anything or have any questions, please feel free to call.  I look forward to seeing you on your next visit.

John Pope
Waikem Hyundai

Richard K. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience, great staff, reliability. "
Thanks to Charlie Minner and staff!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 04:38 PM
David S. at Waikem Hyundai responded on 10/20/2017

Richard,
Thank you for responding and your kind remarks.  It is always good to hear from one of our Waikem Hyundai Family.  Please let me know if I can help you in any way.  I look forward to seeing you on your next visit.

Charlie Minner
Waikem Hyundai

Charles M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"waikem hyundai service experience "
faster than estimated. . friendly and helpful in understanding what was being done
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 06:58 PM
David S. at Waikem Hyundai responded on 10/18/2017

Charles,
Thank you for your response.  It is always good to get feedback from one of our Waikem Hyundai Family.  If you need anything or additional information, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fall service"
Good service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:34 PM
David S. at Waikem Hyundai responded on 10/18/2017

Thank you for responding and your kind words.  It was my pleasure to help you on this visit.  If you need anything at all, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Judith H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its Hyundai "
They made it easy for me to work around my work hours and its always done in a timely fashion☆
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:41 PM
David S. at Waikem Hyundai responded on 10/18/2017

Judith,
Thank you for your response.   If we can help accommodate any needs you have, please let me know.  It was my pleasure to help you on this visit.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Cheryl J. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The gentleman that told care of me was pleasant and had a great personality."
Exceptional service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 01:31 PM
David S. at Waikem Hyundai responded on 10/17/2017

Cheryl,
Thank you for responding and your kind words. It is always to hear from one of our Waikem Hyundai Family.  It was my pleasure to help you today.  If you need anything, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"location"
Waikem is close to my work so getting picked up and dropped off for service is convenient.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:52 AM
David S. at Waikem Hyundai responded on 10/17/2017

Thank you for responding.  It was my pleasure to help you on this visit.  We feel it is our priviledge to assist  you with rides to and from work. If I can help you in any other way, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Jill E. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & fast"
John Pope took care of my car and talking to me. He said I'd be out in a hour, but I was on my way in 50 minutes.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 01:37 PM
David S. at Waikem Hyundai responded on 10/16/2017

Jill,
It is great to hear from you!  I am glad we were able to exceed  your expectations.  It was my pleasure to help you on this visit.  If you need anything at all, please let me know.  I look forward to your next visit.

John Pope
Waikem Hyundai

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees and environment"
The employees are very pleasant and yet professional. My car was worked on right away and in a very timely manner. The waiting area is roomy and comfortable with a TV. And it's always a plus to get free popcorn, coffee and water!
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/14/2017 08:50 AM
David S. at Waikem Hyundai responded on 10/16/2017

Thank you for responding and your kind words.  It is always great to hear from one of our Waikem Hyundai Family.  If you need anything at all, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast and friendly service tech"
greeted me by name, was fast and efficient in filling oudt the preservice forms
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:15 PM
David S. at Waikem Hyundai responded on 10/16/2017

Thank you for responding.  It's always good to hear from our Waikem Hyundai Family. It was my pleasure to help you on this visit.  If you need anything, please let me know.  I look forward to  your next visit.

Charlie Minner
Waikem Hyundai

Robert S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Got me in early and out early!
Vehicle: 2007 Hyundai Accent
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:17 PM
David S. at Waikem Hyundai responded on 10/13/2017

Robert,
Thank you for your response.  It is good to hear from one of our Waikem Hyundai family.  If you need anything at all, please let me know.  I look forward to your next visit.

John Pope
Waikem Hyundai

Arthur P. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service work"
Friendly, knowledgeable staff. On the ball. Can't be beat for on time service work.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 03:38 PM
David S. at Waikem Hyundai responded on 10/13/2017

Arthur,
Thank you for your response and kind words.  We value your feedback.  It's always good to hear from one of our Waikem Hyundai Family.  If you need anything at all, please let me know.  I look forward to your next visit.

John Pope
Waikem Hyundai

Melinda L. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service survey "
Excellent service at Waikem!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 03:30 PM
David S. at Waikem Hyundai responded on 10/13/2017

Melinda,
Thank you for responding.  It is always good to hear from one of our Waikem Hyundai Family!  It was my pleasure to help you on this visit. If you need anything at all, please let me know.  I look forward to your next visit.

John Pope
Waikem Hyundai

Justin F. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel taken care of!"
I always feel like they are looking out for my safety. They check the entire car and always ask me if I have any concerns. They were timely, kind, and clean. I felt exceptionally pleased with my visit. I will always return for oil changes and maintence.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 11:41 AM
David S. at Waikem Hyundai responded on 10/12/2017

Justin,
It is always great to hear from one of our Waikem Hyundai Family.  We truly do care about your safety and want to make sure your investment is also protected.  It was my pleasure to help you on this visit.  If you need anything at all, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

David S. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance "
Ease of scheduling and having work done.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 11:18 AM
David S. at Waikem Hyundai responded on 10/12/2017

David,
It was great to hear from one of our Waikem Hyundai Family. It was my pleasure to help you on this visit. If you need anything at all, please let me know.  I look forward to your next visit.

John Pope
Waikem Hyundai

David W. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
10
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 10:34 AM
David S. at Waikem Hyundai responded on 10/12/2017

David,
Thank you for your response.  It is always good to hear from one of our Waikem Hyundai Family!.  It was my pleasure to help you on this visit.  If you need anything, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Sandra B. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Someone asked me why I go all the way to Massillon for my oil changes and repairs...I said, "because it's the best and the employees are very nice! They are honest and forthright." I appreciate that very much."
Excellent!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/11/2017 08:41 AM
David S. at Waikem Hyundai responded on 10/11/2017

Sandra,
Thank you for your response.  It was good to hear from one of our Waikem Hyundai Family.  We appreciate your feedback!  It was my pleasure to help you on this visit.  If you need anything at all, please let me know.  I look forward to your next visit!

Charlie Minner
Waikem Hyundai

Verified Customer on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy"
In for a recall on my Santa Fe
Did a full basic check of vehicle in and out in no time.
Waiting area is annoying though with blaring TV .
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/07/2017 05:48 AM
David S. at Waikem Hyundai responded on 10/09/2017

Thank you for responding.  I apologize for the loud tv. Our customers have control of the remote and at times it gets turned too high.  If you are here having work done, you may feel free to ask for a quieter place.  Many times a salesman may be off and their office area is available for customers who desire a quiet place to read, text, or make calls.  It was my pleasure to help you on this visit.  If you need anything, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

James E. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"df"
qweshjnm,
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 04:31 PM
David S. at Waikem Hyundai responded on 10/06/2017

James,
Thanks for responding.  It is always good to hear from our Waikem Hyundai Family.  If you need anything at all, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

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