Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1635 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


SS
Sherrie S.
New Concord, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Nice people and very through
Very kind and helpful
DAVID S. from Waikem Hyundai responded on 06/26/2019

Sherrie,
Thank you for responding. It was great to hear from you.  I am glad our concern for our Waikem Hyundai Family came through.  If you need anything at all, please let Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


TC
Thomas C.
Hackettstown, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Amazing customer service
Jeff was amazing and truly cared about us and our car while it was being serviced! Will recommend this to all of our Ohio friends. Thank you so much for your outstanding world class customer service, Jeff!
DAVID S. from Waikem Hyundai responded on 06/26/2019

Thomas,
Thank you for responding. I love hearing from our Waikem Hyundai Family!  Jeff is truly an asset for us and we try to let him know as much as possible that he is a valued membe of the team!  I know he will enjoy hearing about your report.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


SO
Susan O.
Canton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great Service Dept!
Always a good experience when dealing with the Waikem Hyundai service department!
DAVID S. from Waikem Hyundai responded on 06/25/2019

Susan,
Thank you for responding. It was great to hear from you.  As a  member of our Waikem Hyundai family, your feedback is valued.  If you need anything at all, please let Jeff or Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


AR
Anna R.
Canton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Waikem Hyundai
Sales and Service always take good care of my needs.
DAVID S. from Waikem Hyundai responded on 06/21/2019

Anna,
Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


MB
Mary B.
Canton, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
super friendly!
Had a great coupon for oil change and multipoint inspection. Jeff was friendly and funny. He also directed me to Waikem Body Shop for a question about the first ding on my new car.
I even got a cookie when the job was done!
DAVID S. from Waikem Hyundai responded on 06/21/2019

Mary,
Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff is a great asset and like everyone here, feels that our customers are part of our extended family.  I am glad he was able to help direct you to help for the new ding.  (Ouch).  It seems the first one is the hardest. 

If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


AA
Ann A.
North Canton, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Personal Service
I’ve always felt that I’ve gotten treated fairly, and with honesty. Friendly people all around.
DAVID S. from Waikem Hyundai responded on 06/21/2019

Ann,
Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie and Jeff both have our customer's best interests at heart ahd truly feel that they are family.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


Verified Customer
Millersburg, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great staff!
Great staff!!!
DAVID S. from Waikem Hyundai responded on 06/21/2019

Thank you for responding. It was great to hear from you!  As one of our Waikem Hyundai Family, your feedback is valued.  I agree that we have some great people here, and they feel you are family.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit!

Dave Sams
Waikem Hyundai


CT
Cynthia T.
Midvale, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service and great customer service
Always happy to come in for service. They are friendly, prompt, efficient and always thorough.
DAVID S. from Waikem Hyundai responded on 06/17/2019

Cynthia,
Thank you for responding. We feel every customer is part of our family!  I am glad that comes through!  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


ES
Edward S.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
service dept
went to the dealer with a minor issue;; headlight burned out. I did not have an appointment but the service dept got me in and out very quick. Love that Hyundai service
DAVID S. from Waikem Hyundai responded on 06/17/2019

Edward,
Thank you for letting us know about your experience.  When customers present us with an unplanned need, we always try to accomodate their need whenever possible.  I am glad we were able to provide for your safety by handling the headlight issue for you.  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


MB
Michael B.
Canton, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Easy to schedule an appointment.
The service was fast and courteous.
DAVID S. from Waikem Hyundai responded on 06/17/2019

Michael,
Thank you for responding. It is good to hear from you.  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


JS
Joe S.
Navarre, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Great service
DAVID S. from Waikem Hyundai responded on 06/17/2019

Joe,
Thank you for responding.  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 
Respond
 


RH
Robert H.
Canton, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
the qualified workers
good service
DAVID S. from Waikem Hyundai responded on 06/13/2019

Robert,
Thank you for responding. We constantly train all our employees, especially techs to be fully factory trained for your best results.  I am glad that comes through!  As a member of our Waikem Hyundai Family, your feedbacked is valued!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


BR
Brian R.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Customer Service Outstanding
Jeff Russo did an outstanding job of explaining what needed to be done to my car at 30,000 miles. I had pre-purchased an Advantage Care Plan and he explained the pricing of services after the Advantage Care plan was applied. Jeff was able to look up my service history to make sure all necessary services had been performed in a timely manner. Thank you.
DAVID S. from Waikem Hyundai responded on 06/13/2019

Brian,
Thank you for telling us about your experience. It is a pleasure to hear from our Waikem Hyundai Family!  The Advantage Care plan is a great asset and helps minimize the remaining major maintenance interval costs.  I am glad we were able to address your needs in a timely manner.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


CJ
Craig J.
Massillon, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great Service
Great and friendly service
DAVID S. from Waikem Hyundai responded on 06/13/2019

Craig,
Thank you for responding. It is a pleasure to hear from our Waikem Hyundai Family!  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dover, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2019 Category: Service
Three trips to hopefully resolve issue
Believe this could have been corrected sooner and with less trips.
Bryan M. from Waikem Hyundai responded on 06/12/2019

Bryan M. from Waikem Hyundai responded on 06/04/2019
Thank you for responding.  We value your feedback. Jeff will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


LB
Lisa B.
Wooster, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Fast and friendly!
N/A
DAVID S. from Waikem Hyundai responded on 06/11/2019

Lisa,
Thank you for responding. It is great to hear from you!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


BP
Bradley P.
Canton, OH
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Solid service
Jeff did a great job.
DAVID S. from Waikem Hyundai responded on 06/11/2019

Bradley,
Thank you for responding. It is great to hear from you!  As a member of our Waikem Hyundai Family your feedback is valued!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


Verified Customer
Massillon, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2019 Category: Service
#stillnotfixed
.
DAVID S. from Waikem Hyundai responded on 06/11/2019

I am sorry to hear the noise in your brakes returned.  Bryan or Charlie will be reaching out to you to see how we can resolve this for you.  Thank you for letting us know of the concern and giving us an opportunity to resolve it for you.

Dave Sams
Waikem Hyundai


CL
Carolyn L.
Massillon, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great customer service
The service technician is very knowledgeable friendly welcoming. Explained everything thoroughly
DAVID S. from Waikem Hyundai responded on 06/11/2019

Carolyn,
Thank you for responding. It is great to hear from you!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


JW
Jacob W.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
fine service
very efficient and timely and friendly service :)
DAVID S. from Waikem Hyundai responded on 06/10/2019

Jacob,
Thank you for responding. It is always great to hear from our Waikem Hyundai Family!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Jeff know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai