ReScore Reviews™ (44)

ReScore
Overall Rating 4.5454564/5Overall Rating 4.5454564/5Overall Rating 4.5454564/5Overall Rating 4.5454564/5rating 4.5454564
Original
Overall Rating 2.136363/5Overall Rating 2.136363/5rating 2.136363rating 2.136363rating 2.136363
95% Would Recommend
100% Business Response
Latest Review 1 day ago
YOLANDA G. on 10/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Easy in and easy out"
Great for ease
No hassle
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/20/2017 04:11 PM
Katherine S. at Webb Hyundai responded on 10/21/2017

Hello Yolanda, 

We are glad we are able to get you speedy service. We look forward to seeing you again. 

Best Regards, 

Katherine Schreiber
Customer Service Manager

Donald L. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My service"
great service. very professional
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 12:58 PM
Ernest H., Service Director at Webb Hyundai responded on 10/20/2017

Thank you Donald ! We greatly appreciate the kind comments and fantastic rating .

Sincerely
Ernie Hack
Service Director

Tonjaleya H. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Webb Experience"
The professional attitude and atmosphere.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 12:30 PM
Ernest H., Service Director at Webb Hyundai responded on 10/20/2017

Thank you Tanjaleya ! We will keep up the professional and quality atmosphere at Webb Hyundai.

Sincerely
Ernie Hack
Service Director

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service "
Great advisors and wonderful service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 02:54 PM
Ernest H., Service Director at Webb Hyundai responded on 10/19/2017

Thank you for the great review! We greatly appreciate your business.

Sincerely
Ernie Hack
Service Director

David S. ReScore Review on 10/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"after being contacted all misunderstandings were cleared up in a very considerate way. VERY PLEASED"
misunderstanding was cleared up. I am satisfied with the outcome
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:00 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Narrow minded"
Robots. treated me like I was stupid
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:00 AM
Ernest H., Service Director at Webb Hyundai responded on 10/19/2017

David,

We will contacting you shortly to discuss your feedback.

Sincerely
Ernie Hack
Service Director

Michael M. on 10/18/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Get it in writing"
I brought my 2015 hyundai sonata in for an oil change. They recommended the 30,000 mile service. I agreed, but when I picked up my car, the bill was over $100 more than the price quoted. I didn't want to pay, but needed my car back in a timely fashion. To say the least, I will ask for a written estimate for any service provided by this dealership!!!
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:43 AM
Ernest H., Service Director at Webb Hyundai responded on 10/19/2017

Thank you Micheal for the review. I apologize for any confusion in the payment and will be looking into the issue.

Sincerely
Ernie Hack
Service Director

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"went as planned"
service was as expected
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/18/2017 07:20 AM
Ernest H., Service Director at Webb Hyundai responded on 10/18/2017

Thank you for the recommendation and review! We will keep up the consistent quality work.

Sincerely
Ernie Hack
Service Director

Charles H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect, as always "
Only use their service department to work on ou Santa Fe. This is what hauls the grandchildren around so want it maintained perfectly. They always do a quick and reasonably priced job. I even have said change the wipers if they need it and they’ve come back and said unless a problem they still look good, saving me money.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:52 AM
Ernest H., Service Director at Webb Hyundai responded on 10/17/2017

Thank you Charles ! We will keep up the quick, honest and quality work!

Sincerely
Ernie Hack
Service Director

Erica G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
On the right time
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:44 AM
Ernest H., Service Director at Webb Hyundai responded on 10/17/2017

Great review and feedback Erica ! We greatly appreciate your business.

Sincerely
Ernie Hack
Service Director

Ruth G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance Service"
Friendly, courteous
and knowledgeable. Very helpful and willing to make sure that I understand what was done and completely satisfied.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:23 AM
Ernest H., Service Director at Webb Hyundai responded on 10/16/2017

Thank you Ruth ! We greatly appreciate the kind comments and will continue with the excellent communication.

Sincerely
Ernie Hack
Service Director

Judith B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they are always friendly"
Did a good job
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 07:00 AM
Ernest H., Service Director at Webb Hyundai responded on 10/16/2017

Thank you Judith ! We will keep up the friendly and quality work !

Sincerely
Ernie Hack
Service Director

GEORGIA V. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"n\a"
n\a
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 03:51 PM
Ernest H., Service Director at Webb Hyundai responded on 10/16/2017

Thank you Georgia ! We greatly appreciate your business and review.

Sincerely
Ernie Hack
Service Director

Clifford W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 star all the time"
always exceed expectations
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 11:35 AM
Ernest H., Service Director at Webb Hyundai responded on 10/13/2017

Thank you Clifford ! We greatly appreciate your business and review! See you next time.

Sincerely
Ernie Hack
Service Director

John N. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kindness and professionalism of service dept"
Great service
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:48 AM
Katherine S. at Webb Hyundai responded on 10/13/2017

Hello John, 

Thank you for your 5 star rating! We will make sure to keep up the great service for you!

Best Regards, 

Katherine Schreiber
Customer Service Manager

Frederick D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thay get you in and out fast. "
Waiting for service dept. to get back to me to repair my bumper.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/12/2017 09:45 PM
Katherine S. at Webb Hyundai responded on 10/13/2017

Hello Frederick, 

Thank you for your 5 star rating! We will be sure to contact you as soon as possible in regards to your bumper. 

Best Regards, 

Katherine Schreiber
Customer Service Manager

Ron C. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service "
Webb Hyundai Number 1
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 12:14 PM
Katherine S. at Webb Hyundai responded on 10/12/2017

Hello Ron, 

Thank you for your 5 star rating! We will definitely try to keep you thinking of us as #1!

Best Regards, 

Katherine Schreiber
Customer Service Manager

Verified Customer on 10/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"clean"
Don't have anything to say.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 06:22 PM
Ernest H., Service Director at Webb Hyundai responded on 10/10/2017

Thank you ! We greatly appreciate your business.

Sincerely
Ernie Hack
Service Director

Edward P. ReScore Review on 10/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick response."
Issue was resolved satisfactory and quickly.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/09/2017 03:22 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Charged to coolant cap that was not put back on."
Service dept charged my wife for missing coolant reserve cap that 100% not put on from past service there. Also, it was the washer cap they ordered first. Not too smart
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/09/2017 03:22 PM
Ernest H., Service Director at Webb Hyundai responded on 10/10/2017

We will be contacting you shortly to discuss your feedback.

Sincerely
Ernie Hack
Service Director

DOUGLAS C. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know when I come in"
Excellent service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 11:07 AM
Katherine S. at Webb Hyundai responded on 10/09/2017

Hello Douglas, 

Thank you for your 5 star rating! We look forward to seeing you again in service!

Best Regards, 

Katherine Schreiber
Customer Service Manager

Michael S. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good, timely service, with a smile"
Rep. was very resp0nsive to my needs and kept me informed during the process
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/08/2017 12:19 PM
Katherine S. at Webb Hyundai responded on 10/09/2017

Hello Michael, 

Thank you for your feedback! We are so glad that our representative was able to meet your expections!

Best Regards, 

Katherine Schreiber
Customer Service Manager

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