Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1387 Reviews

ReScore Reviews™ (74)

ReScore
Overall Rating 4.6621622/5Overall Rating 4.6621622/5Overall Rating 4.6621622/5Overall Rating 4.6621622/5rating 4.6621622
Original
Overall Rating 2.1081104/5Overall Rating 2.1081104/5rating 2.1081104rating 2.1081104rating 2.1081104
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JC
John C.
Crown Point, IN
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
service
justin and lisa in service helped me get in for a repair with no appointment and mechanic joe v. did another excellent repair to keep my sane fe running safely and smoothly
Catherine S. from Webb Hyundai Highland responded on 09/20/2019

Hello John,

Thank you for the 5 star rating!  We truly appreciate your business and your kind feedback.  We look forward to seeing you on your next service visit.







Katie Sylvester
Service Manager
219-923-2277

Verified Customer
Hammond, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Maintenance
Informative and courteous
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/17/2019

Thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

DC
Douglas C.
Lowell, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Excellent service
They were right there with the paper work everything went good
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/16/2019

Doulas, thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

RV
Robert V.
Chicago, IL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
n/a
N/a
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/10/2019

Thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

RT
Rhonda T.
Hammond, IN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great Service
I really feel that this dealership has the BEST service center I have ever visited. They are kind, sincere, and very professional. Cindy took very good care of me and my Elantra. I would recommend this dealership to all my friends.
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/10/2019

Rhonda, thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

JC
John C.
Crown Point, IN
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great service
Great experience getting my oil changed by mechanic Joe V. good advice on a repair my car needs
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/10/2019

John, thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

HL
Henry L.
Schererville, IN
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Very efficient operation.
Katie was very accommodating!
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/06/2019

Henry, thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

RW
Richard W.
Munster, IN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Excellent service
Honest / caring service department
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/05/2019

Richard, thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

DS
David S.
Gary, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Service
Friendly, knowledgeable and efficient staff
Dana D. from Webb Hyundai Highland responded on 09/05/2019

David, Thank you for the 5-star review, please let us know if you need assistance in the future! 


TG
Theresa G.
Highland, IN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
good service
goo service
Dana D. from Webb Hyundai Highland responded on 09/05/2019

Theresa, Thank you for the great review, we truly appreciate your business and hope to see you again in the future! 


LG
Lucy G.
Cedar Lake, IN
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Friendly Service
Professional Service
Catherine S. from Webb Hyundai Highland responded on 08/29/2019

Hello Lucy,

Thank you for your 5 star rating!  We appreicate your kind feedback and look forward to seeing you on your next service visit.


Katie Sylvester
Service Manager
219-923-2277

JK
John K.
Saint John, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2019 Category: Service
Slow with service
They did not complete in a timely manner .
Catherine S. from Webb Hyundai Highland responded on 08/29/2019

Hello John,

We will be contacting you shortly about your recent service visit.



Katie Sylvester

Service Manager
219-923-2277

MS
Michael S.
Portage, IN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Great Sales and Service!
I love there sales and service so much, I’ve purchased my last 6 Hyundai vehicles from them. I’ve never gone wrong with them and neither will you!
Dana D. from Webb Hyundai Highland responded on 08/26/2019

Michael, thank you for the great review! Please let us know how we can assist you in the future! 


Verified Customer
Dyer, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Excellent Customer Service
After speaking with the Service Manager Katie, I was satisfied with the resolution from the recent service that I received. She informed me that she spoke to all parties involved and that there was miscommunication on there end. Katie apologized to me and made sure that I was taken care of regarding this matter. She told me to come and see her in the future for any issues that I might encounter. I want to thank Katie for reaching out to me and letting me know that they do value there customers.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/20/2019 Category: Service
Dealership Creates Bogus Services to Change Extra Money
Took my car to have a check engine light looked. Before I took the car in I did some online research to see if a repair could be done to the part that was giving me trouble. Dealership ended up telling me that part could not be adjusted and that I would need a new turbo boost which cost 5,000 dollars. I know that should not be the case and took the car to a local repair shop. They ended up making the adjustment to the part just as I had read about online. Not only did I save thousands of dollars!! But the part the dealership said that needed to be replaced did not and my car is running fine. This dealership does this all the time where they try to get you to pay for extra services that are not even needed on your car. Just another dealership that is trying to find another way to gouge people’s money for extra profit.
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 08/20/2019

We are sorry to hear this. A manager will be in contact with you shortly.

Best Regards,

Katie Elliott
Customer Service Representative

TF
Terry F.
Schererville, IN
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great service department
always ready when promised and done right. Very friendly and professional
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 08/20/2019

Terry, thank you for the 5 star review! We are thrilled that you enjoyed your service here at Webb Hyundai. 

Best Regards,

Katie Elliott
Customer Service Representative

LP
Lorenzo P.
Merrillville, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
customers service
Justin and Katie were very accommodating and helpful
Catherine S. from Webb Hyundai Highland responded on 08/19/2019

Hello Lorenzo

Thank you for your 5 star rating!  We truly appreciate your business and look forward to seeing you on your next service visit.

Katie Sylvester
Service Manager
219-923-2277

JK
Julianne K.
Schererville, IN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Service
Your service was fast and friendly!
Catherine S. from Webb Hyundai Highland responded on 08/19/2019

Hello Julianne,

Thank you for your 5 star rating!  We truly appreciate your business and look forward to seeing you on your next service visit.


Katie Sylvester
Service Manager
219-923-2277

JO
Jason O.
Griffith, IN
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Justin knows his stuff
My service advisor, Justin, really knows his stuff. I have been going to him for years and he always makes me feel comfortable. He clearly explains my service needs and even provides a loaner car if needed.
Catherine S. from Webb Hyundai Highland responded on 08/12/2019

Hello Jason,

Thank you for the highest rating possible and the kind feedback.
We are so happy to hear you had a great experience!  We look forward to seeing you on your next service visit.


Katie Sylvester
Service Manager
219-923-2277

GT
Gheorghe T.
Schererville, IN
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
VERY GOOD SERVICE
PROFESIONAL
Catherine S. from Webb Hyundai Highland responded on 08/12/2019

Hello Gheorghe,

Thank you for your 5 star rating!  We truly appreciate your business and look forward to seeing you on your next visit.



Katie Sylvester
Service Manager
219-923-2277

MK
Margaret K.
Hammond, IN
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
hyundai is fun
I always enjoy my visis to hyundai
Catherine S. from Webb Hyundai Highland responded on 08/12/2019

Hello Margaret,

Thank you for your 5 star review!  Always nice to see you. We truly appreciate you for being a loyal customer.  Look forward to seeing you on your next service visit.

Katie Sylvester
Service Manager
219-923-2277