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West Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,129 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

http://shop14508.m1multisite001.wpengine.com/ http://shop14508.m1multisite001.wpengine.com/

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(413) 684-1903

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
9:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
24 Depot St Dalton, MA 01226-1806
West Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,129 Reviews)

DH
Drew H.
Becket, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
A shop you can trust
West Automotive on Depot street in Dalton has helped me time and time again, whether my vehicle needed an oil change or had a major issue that needed to be looked at and fixed. The shop has professional mechanics that will get to the root of the problem with your vehicle and not gouge you with huge labor costs. I send all my family and friends to get their vehicles serviced and worked on by the skilled mechanics at West Automotive because they are people I can trust. I'd just like to say thank you to the owner Greg, Jesse at the front desk and all the skilled mechanics at West Automotive that have done such a great job through out the years! Thank you guys!
West A. from West Automotive responded on 07/15/2025 04:22 AM

It's fantastic to hear that West Automotive has become your go-to pit stop for everything from basic oil changes to major repairs. Our team prides itself on getting to the nitty-gritty of vehicle issues without emptying your wallet in the process – a win-win in our book. We appreciate you sending your family and friends our way; referrals are the highest compliment we can receive. We're glad to know that Greg, Jesse, and the rest of our skilled mechanics have kept your rides running smoothly over the years. Here's to many more miles ahead, all without the drama of unexpected car troubles!


JH
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Joseph H.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent Service
Jesse always strives to accommodate my schedule. The service is always excellent and reasonable.
West A. from West Automotive responded on 07/01/2025 07:01 AM

We’re pleased to hear that Jesse has been able to work his scheduling magic for you! It’s great to know that our service hit the mark for you—after all, excellent service shouldn't feel like a luxury. We appreciate your loyalty and look forward to keeping those wheels turning smoothly!


LW
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LEE W.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
regular service
Went in for regular scheduled service and they found another problem and took care of that at the same time. That made things very convent so that I did not have to make another appointment. Great job as always.
West A. from West Automotive responded on 07/01/2025 05:35 AM

We're delighted to hear that your visit was not only productive but also convenient! It's our goal to tackle those pesky problems while you're here—consider us your automotive multitaskers. We appreciate you taking the time to share your experience, and we'll keep striving to keep things running smoothly for you. Safe travels until next time!


JG
Jayden G.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
Category: Service
Jayden said overall they're good but she has to bring her vehicle back in because it's still leaking oil. She added that their prices are good.
Recommended
West A. from West Automotive responded on 07/04/2025 09:34 AM

We appreciate your feedback and are glad to hear you find our prices appealing! It sounds like your vehicle has a bit of a stubborn leak that just doesn't want to quit. We're committed to getting that sorted out for you. Please bring it back in so we can tackle the issue together. Open communication is key, and we’re here to make sure your ride is in top shape!


HW
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HAROLD W.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
friendly and prompt service.
Started using West Auto right after it opened. Billy West gave excellent service then and after many years I'm still getting that same friendly service today .
West A. from West Automotive responded on 06/27/2025 08:09 AM

It's fantastic to hear that you've been with us since day one! We're glad to know that the friendly service you experienced back then has carried on through the years. It seems like Billy truly set the bar high, and we aim to keep it there. Here’s to many more years of excellent service and probably a few more friendly chats. Thanks for being part of the West Automotive family!


VL
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VIC L.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Top notch
As always great job by the staff at West’s.
West A. from West Automotive responded on 06/26/2025 04:14 AM

We appreciate you taking the time to share your experience with us! It's great to hear that our team continues to deliver the quality service you expect. We're just out here doing our best to keep things running smoothly—kind of like a well-oiled machine, but with fewer squeaks. We look forward to keeping your vehicle in top shape!


LT
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Lynn T.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
9
Oil leak
Vehicle is fixed in a timely fashion.
West A. from West Automotive responded on 06/26/2025 04:13 AM

We appreciate your feedback and are glad to hear that your vehicle was fixed in a timely manner. We strive to meet our deadlines better than an over-caffeinated barista at a busy coffee shop! Your satisfaction is our priority, and we're here to keep your wheels turning smoothly.


JG
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JOE G.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
9
Well done
They explain things,give options and do good woek.
West A. from West Automotive responded on 06/19/2025 06:26 AM

We appreciate your feedback and are glad to hear that our team took the time to explain the options available to you and delivered quality work. It sounds like they really nailed the customer service aspect, which is always our goal. If you ever find yourself needing more services, we’re here, ready to lend a hand (and maybe a wrench)!


LW
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LEE W.
Dalton, MA
Mercedes-Benz 380SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Repairs and Service
Had a water pump replaced on an old sports car and also serviced. Done in a reasonable time at a reasonable price.
West A. from West Automotive responded on 06/18/2025 04:10 AM

We're glad to hear your old sports car is back in action with a new water pump and some TLC! It's always nice when things can be done in a reasonable time at a price that's easy on the wallet. If only all life’s repairs could be this straightforward! Wishing you many more miles of fun behind the wheel.


SG
SHAUN G.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
West Automotive
Excellent service and honest reasonable price.
West A. from West Automotive responded on 06/17/2025 05:43 AM

We appreciate your feedback! It's fantastic to know you found our service excellent and our pricing reasonable. We strive to keep things honest and straightforward—kind of like a good old-fashioned handshake deal, but without the awkwardness. If you need anything else, we’re here to help!


LA
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LORI A.
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Very happy with West Auto
My husband and I rely on Wests. We have never been disappointed.
West A. from West Automotive responded on 06/10/2025 04:01 AM

It's fantastic to hear that you and your husband can count on us! Consistency is key in any relationship, and we're happy to play our part in keeping your automotive needs running smoothly. If there's anything specific that stands out as a favorite experience with us, we're all ears! Keep those wheels turning!


RL
Rosalee L.
Dalton, MA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Oil change
I was treated like I hoped I would be.
They are fast and decently priced.
West A. from West Automotive responded on 06/09/2025 04:09 AM

We are glad to hear that you received the treatment you hoped for! It's always our aim to make our customers feel valued and taken care of. Quick service and fair pricing are part of our recipe for success, and we're pleased to see it’s working for you. If you have any further needs or questions, we’re just a call away!


JW
JIM W.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
West Auto is a fabulous place to do business!!
It was very easy to get a quick appointment and the work done was excellent!! I highly recommend West Auto!!
West A. from West Automotive responded on 05/25/2025 09:34 AM

We're glad to hear that you found the appointment process as smooth as a well-oiled engine and that the work met your expectations! Your recommendation is the highest compliment we could receive, and it definitely keeps our motors running. We look forward to helping you with any future automotive needs!


Verified Customer
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Great experience
Great place to go with people that care and good results every time!
West A. from West Automotive responded on 05/20/2025 04:03 AM

It's wonderful to hear that you had such a positive experience with us! We pride ourselves on having a team that truly cares and aims to deliver great results. It seems like we hit the mark for you, which is always our goal. If you ever have more automotive adventures, you know where to find us!


AR
Albin R.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
Category: Service
Albin said they were fairly timely. Their price was very fair.
Recommended
West A. from West Automotive responded on 05/21/2025 04:12 AM

We appreciate your feedback on our timeliness and pricing. It sounds like we hit the nail on the head this time! We're all about providing efficient service without breaking the bank. If you ever need another pit stop for your vehicle, you know where to find us!


Displaying Review 1 - 15 of 1129 in total
Service Coupons and Posts
Thanks a ton for the kind words! 🚗✨ Great service is what we aim for—like your car, we keep things running smoothly! We're delighted to have you as part of the West Automotive family. #CustomerCare #AutoLove
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We appreciate the love! 💖 We're thrilled you enjoyed our service and found our prices reasonable. We're here to keep your ride smooth and wallet happy! 🚗💨 Thank you for choosing West Automotive! #CustomerAppreciation #WestAutoCare
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We’re thrilled to hear you appreciated our thorough and prompt service! 🚗💨 At West Automotive, we believe every car deserves VIP treatment! Thanks for trusting us with your ride! 🌟 #CustomerAppreciation #WestAutomotive
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We love hearing that our customers feel respected! At West Automotive, you come in as a driver and leave as a VIP! 🚗✨ Thanks for the great review, and keep those engines running! 💪 #CustomerRespect #WestAutomotive
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Thank you for the kind words! We're all about honesty here—no patching up things that don’t need a tune-up! 🚗💨 Speedy service is our jam, and we're thrilled you noticed! Come back anytime for more car care! #CustomerAppreciation #WestAutomotive
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Thank you for the fantastic review! 🚗 We're glad we could keep your Honda CRV running smoothly and your check engine light off! We're always here to make car troubles a little less troublesome. 🛠️ #WestAutomotive #CarCareExperts
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Thank you for the great vibes! ?✨ Timely oil changes and tire rotations are our jam! We appreciate your trust in us to keep your ride smooth and speedy. Keep rolling with confidence! ? #WestAutomotive #SmoothRides
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Thanks for the high praise! We always strive to keep your ride running smoothly—like a well-oiled machine! ?? We're grateful for your trust in us! #BestService #WestAutomotive
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We love when we can silence those abnormal sounds! ?? Thanks for trusting us with your wheel bearing—you were back on the road in no time! ?? We appreciate the kind words and your recommendation! #WestAutomotive #CarCareExperts
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?? We're thrilled to hear about your smooth braking experience! Our team loves turning “pulsing” into “perfect”! Thanks for trusting us with your truck. We promise to keep the brakes on point and the smiles rolling! ? #BrakingBad #WestAutoCare
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? Thank you for the stellar review! ? We're thrilled to hear you had a great experience with Greg. Look forward to seeing you again! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review! We're thrilled we could help with all the car issues. ? Our team loves going the extra mile for customers like you! #HappyCustomers #CarCare
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? We're thrilled to hear that we could swiftly resolve the issue for you, and we appreciate your understanding! Thank you for the wonderful review, Carlton. Your support means the world to us! ?? #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Dick! ⭐️ We're thrilled you found our service timely and budget-friendly. Looking forward to keeping your wheels rolling smoothly! ? #HappyCustomers #WestAutomotive
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✨ Thanks for the stellar review, Kevin! ⭐️ We strive to keep things speedy without compromising quality. ?? We appreciate your support! #CustomerSatisfaction #WestAutomotive
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Thank you for your kind words, Brenda! ? We're so glad you trust us for your automotive needs. ? #WestAutomotive #Dalton
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Thank you for your kind words, Ivor! We're so glad we could help you get back on the road. ? #WestAutomotive #Dalton ???
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?? Thanks for choosing us! We're glad we could help you out. #OilChange #Dalton ??
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