Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

318 Reviews

97% Would Recommend
Latest Review 7 days ago

Reviews


RC
Robin C.
Valley Center, CA
Hyundai Sonata
Verified Customer
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07/26/2017 Category: Service
Robin said she has already recommended the business. They performed the service she wanted. It was great. She appreciated the ride to and from her home.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Valley Center, CA
Chevrolet TrailBlazer
Verified Customer
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07/24/2017 Category: Service
Robert said the business treated him really well and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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Paul N.
San Marcos, CA
GMC Yukon XL
Verified Customer
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07/24/2017 Category: Service
Paul said everything went smoothly with them. The process is really good. They are open, and honest about the prices.
This review was collected via phone interview by Customer Research Inc.

AM
Andrew M.
Valley Center, CA
Dodge Grand Caravan
Verified Customer
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07/22/2017 Category: Service
Andrew said this business was very personable, friendly, and helpful. The mechanic is knowledgeable and he did not try to take advantage of him. His vehicle has had no issues and that's a good thing.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
Escondido, CA
Ford Pickup
Verified Customer
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07/21/2017
Awesome, affordable service with very friendly and knowledable personnel.
These folks are honest and reliable. I made my appointment online and they followed thru to make sure I knew exactly when to come in and how long it would take.

WH
William H.
Escondido, CA
Ford Five Hundred
Verified Customer
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07/21/2017
Great Repair Facility - Organized and Professional with great Customer Service
My first visit to West Escondido Automotive & Transmission was a positive and smooth event. I was impressed with the over-all shop cleanliness and professional office layout. The Service writers were very genuine, patient and took their time to explain the circumstances regarding your vehicle repair. I was once in the auto repair business and now exactly what it takes to operate a repair facility. I would have to say, hands down, they have a well-run operation. Their customer service is spot on, following up and advising as to the repairs in a timely manner, with a phone etiquette I would describe as awesome. I had them perform a routine oil & filter change and vehicle inspection, which was very reasonable. They also performed a transmission service and Air Conditioning troubleshooting. Expert advice, Expert service and would you believe it, they followed up with me a day later to see how satisfied I was with their service ☺ I feed it is important to give great feedback when it is rightfully earned. I give West Escondido Automotive & Transmission a perfect score! Great Job - Ownership, Management, and Technical expertise.

AR
Aaron R.
Escondido, CA
Nissan Altima
Verified Customer
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07/21/2017 Category: Service
Aaron said the business is good.
This review was collected via phone interview by Customer Research Inc.

BC
Betty C.
Escondido, CA
Honda Civic
Verified Customer
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07/21/2017 Category: Service
Betty said her vehicle had a smog test done and everything's fine. They were open, it was done quickly and it was all taken care of. It was good and she would recommend them for smog checks.
This review was collected via phone interview by Customer Research Inc.

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Mark S.
Escondido, CA
Subaru Tribeca
Verified Customer
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07/20/2017
Great service
Very professional and helpful.

RP
Rosa P.
San Marcos, CA
Honda Pilot
Verified Customer
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06/30/2017 Category: Service
Rosa said the service was the best.
This review was collected via phone interview by Customer Research Inc.

AM
Aileen M.
Fallbrook, CA
Ford Escape
Verified Customer
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06/28/2017 Category: Service
Aileen said the service was wonderful at the business, and they were very kind. She arrived before they opened, and they took care of her right away. They treated her very well.
This review was collected via phone interview by Customer Research Inc.

LD
Lisa D.
Vista, CA
Mercedes-Benz C240
Verified Customer
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06/26/2017 Category: Service
Lisa said they did a great job. They got back to her right away.
This review was collected via phone interview by Customer Research Inc.

DS
Dave S.
San Marcos, CA
Saturn SC2
Verified Customer
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06/26/2017 Category: Service
Dave said he has visited this business before. They do good work.
This review was collected via phone interview by Customer Research Inc.

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Tim F.
Escondido, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2017 Category: Service
Tim said his experience with this business was great. They provided good service.
This review was collected via phone interview by Customer Research Inc.

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Andrew Y.
San Marcos, CA
Ford Pickup
Verified Customer
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06/22/2017
Fast efficient service
Went in for a smog check. They took me in earlier than my appointment time and out the door in less than 30 minutes.

SD
Sandra D.
San Diego, CA
Lexus IS 250
Verified Customer
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06/22/2017
They are very thorough in all their services - including oil changes.
They're always thorough in whatever services - they are doing for you. The only negative is that they prefer for you to leave your car all day w/them even for an oil change. That said, they do provide a shuttle service to & from their shop if needed. So that makes up for the negative.

MG
Marilyn G.
Escondido, CA
Toyota 4Runner
Verified Customer
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06/22/2017
Excellent Service
This time we needed a check up after an accident. They did not find anything major except for wheel alignment and tire rotation, which it probably needed anyway. Always a pleasure dealing with this very honest and professional business.

BE
Bob E.
Carlsbad, CA
GMC Sierra
Verified Customer
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06/22/2017
A/C fix
Pleased with the service at WEAT, techs were knowledgeable and the price fair. I will use them again.

DL
Douglas L.
San Diego, CA
Nissan Murano
Verified Customer
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06/22/2017 Category: Service
Douglas said this business was very prompt. They kept him informed on what was going on and they worked with the warranty facility.
This review was collected via phone interview by Customer Research Inc.

BD
Beverly D.
San Marcos, CA
Mazda MX-5 Miata
Verified Customer
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06/20/2017 Category: Service
Beverly said they were clear and they kept her informed.
This review was collected via phone interview by Customer Research Inc.