Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

318 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


LK
Leslie K.
Escondido, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Leslie said the staff was nice and helpful.
This review was collected via phone interview by Customer Research Inc.

AW
Anne W.
Escondido, CA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Honest
My car broke down and I was with my two children and I was taken to west automotive. Everyone there was very helpful and friendly. They followed up with many calls to let me know the issue and got my car back up and running in 2 days. Very professional and honest about everything.

WH
William H.
Escondido, CA
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Great Professoinal and Skilled Repair Facility
West Escondido Automotive and Transmission is honestly, the best-operated repair facility I have had the pleasure of doing business with. I was once in the auto repair business and know what it takes to keep the doors open and customer satisfied. West Escondido Automotive and Transmission typifies excellence in the way a repair facility should operate. Clean and well organized together with Master Certified Mechanics and a knowledgeable service counter makes them the facility you want select when considering any automotive repair and maintenance. We had air conditioning work, together with routine maintenance performed and Honestly, from a scale of 1 to 10, in service excellence, Tim, and the complete crew performed a perfect 10. In today’s world where customer service is KEY, they have ethically EARNED my business!!!☺

WR
Walter R.
Escondido, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Walter said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Lake Elsinore, CA
Ford C-Max Energi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Michael said the business did what they said they would do and they did it quickly.
This review was collected via phone interview by Customer Research Inc.

LV
Leslie V.
Escondido, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Leslie said the staff are very honest.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Carlsbad, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Spoke with Robert's daughter. She said the staff provided great quality work, in a timely manner and at a fair price.
This review was collected via phone interview by Customer Research Inc.

SK
Saeed K.
Escondido, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Saeed said that Mike was very nice and the service was done perfectly.
This review was collected via phone interview by Customer Research Inc.

SW
Selwyn W.
Oceanside, CA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Always great service.
Brought in 2013 dodge journey for oil sending unit code. Job was done on time. Another issue with the drivers door chime arose. Parts on not any dodge dealer in U.S.. Parts back logged by dodge. They fixed the problem quickly. thanks for the job well done.

BD
Betty D.
San Diego, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Betty said the staff are honest and all their mechanics are certified. Tim was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Escondido, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Transmission Service
The work I brought my car in for was taken care of. Repair the leaking transmission fluid. The only issue, only a minor comment, is they did not notice or inform me what else was leaking. When I got home, there was no transmission fluid leaking any more, but there was motor oil dripping from something. The car sits too low for me to climb under it to see what is leaking.

MW
Mark W.
Escondido, CA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Spoke with Terry. She said she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Valley Center, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Great service
Great service in a timely fashion. So far very happy with their service

MH
Martha H.
Escondido, CA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Martha said the service was fast.
This review was collected via phone interview by Customer Research Inc.

NS
Nancy S.
Valley Center, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Nancy said she's never been disappointed with this business.
This review was collected via phone interview by Customer Research Inc.

AS
Aaron S.
Escondido, CA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Fast and fair
Great service!

MM
Michael M.
Escondido, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Michael said he was really impressed with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

KB
Kathryn B.
Ramona, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
Fast prompt courteous service
Stopping in to get a headlight bulb replaced I also mentioned trouble with the radio. I got a new headlight and the technician reset the radio so once again I can use the AUX setting in my 2003 Hyundai. With more than 180,000 miles on my car, I appreciate the excellent care they provide the car, and the great customer service I get!

JH
Jim H.
San Marcos, CA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
Like your commerical says, "We treat our customers like family."
Thanks, Brian. I took advantage of your offer to have my auto serviced this week. I was very satisfied. With a few miles as I drive it will be awhile before I am back again, so don't forget about me.

RG
Raul G.
San Marcos, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Raul said the staff members are quick and accurate. They call customers before doing the work.
This review was collected via phone interview by Customer Research Inc.