Khing Ly is above and beyond when it comes to managing and coordinating the great service I've had ov
er the years at Magic. My AC died recently and while trying to repair it they discovered other problems that were keeping the AC from working consistently. Khing did everything he could to get the problem diagnosed properly, parts ordered correctly and the problem fixed as soon as possible. He even went as far as to use his personal vehicle for measurement comparisons to mine to help with the diagnosis.
I've gone to Magic for years for servicing, they've changed a lot over those years but Khing has remained committed to providing quality and timely service each and every time I bring my Tundra in.
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24115 Snohomish Woodinville Road
Woodinville, WA 98072
4.4
(178 Reviews)
IM
Amazing experience!!
Just purchased a Subaru Crosstrek from 405 motors and the experience and expertise from the staff mad
e it an absolutely positive experience. Bari in the finance department made the paperwork extremely easy to understand. He was very kind, helpful, and knowledgeable. The entire process of buying my car was seamless and just a great time. Definitely stop by if you’re looking for a new car!
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Having a problem with a certified pre-owned car that you purchased just a week earlier can be very di
scouraging and unsettling. The Service Department was very friendly and understanding. They took the time to make sure they thoroughly diagnosed the problem of a broken ring. They also kept us in formed as to the progress as to the repairs. We feel that Lee Johnson Chevrolet did an outstanding job of not only providing great customer service, but also doing an excellent job of doing the repairs to our vehicle.
We are very satisfied in the certified pre-owned Chevy Cruze we purchased from Lee Johnson Mazda, but are more confident of the vehicle we purchased after the repairs were done
Kudos to the Lee Johnson Family,
Hank and Sue Gulden
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Mixed experience, but still better than dealership
I was taking my cars to Adam's Mercedes Garage for years. It was smaller, more focused business back
then, and Adam was really amazing.
When Mercedes Garage became Park Place, the experience became mixed. On a positive side, they always try to save me money, and suggest optimal solutions. They are not in rush to charge you, unless they are absolutely sure they nailed the problem. Recently, I had a positive experience, where they saved me tons of money by helping me get rebuilt steering rack installed, I really appreciate that.
But then there are confusing things. As part of the last big service, they did Service B, even though my car was due for Service A (B is the more expensive one). They did alignment without asking me (3x times more expensive than Les Schwab). For many pesky problems (and oh modern MB is full of those), I have to bring cars multiple times. I honestly don't blame it fully on PP - Mercedes cars are full of fancy stuff, and the more there is the more breaks, and AMG versions are more and more complex, so it is I suspect harder to diagnose things. But anyway, I would appreciate more attention to details and more push to get to the bottom of problems on first attempt.
If you have money to burn - Lynnwood MB is currently the best place for MB. I do not, so PP is more practical, and currently still the best choice in Bellevue IMHO.
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Worked with Mike Joel for my Trailblazer. I came from another dealership after having a bad experienc
e. Everyone here was very understanding, friendly, and highly customer focused. I can't thank the team enough for putting together an aggressive deal and making feel like I was an important customer.
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