ReScore Reviews™ (8)
We found a van that we wanted to purchase, we took it to a mechanic to look at it. They came back with a number of issues that we would need to fix in order to make the car safe, the number one thing being a huge issue with the brakes. We returned the car and shared the printed report the mechanic gave us. After waiting a little bit Dante came back saying they would fix everything and add the charge on to our loan. Because we had such a great experience with Richs before we trusted that the work would be completed. We got the car in December and drove it every now and again because it is a second car. We started driving the car more in April when we both started back to in person work. Within a week the breaks started grinding again and shacking when you try to break, the oil change warning is on (this was supposed be taken care of as well) The car does this weird thing where it turns on by itself and the windows roll down. We have come outside to find this had happened on a few occasions and I witnessed it myself while sitting outside one day.
The car is completely unsafe and we can not put our daughter in it. I wish we could return the car, we are paying for a car that is not safe to drive and for repairs that were never actually completed. We even bought the warranty but because we didn't actively start driving it till a few months later the three month warranty had expired.
Very disappointed, we trusted this dealership and I feel like we have been scammed this time around.
We did replace the front pads and rotors. There are other brake components - calipers and brake hoses. These could have failed. Bring the car in so we can look at it. If the parts that we replaced are defective, we will replace them free of charge.
The change oil light is just a reminder light that is programmed into the car at the factory. Just because the light came on does not mean the oil needs to be changed. We did change the oil and filter. We can check the mileage to see if it does need to be changed or if the light just needs to be reset.
According to forums on VW car issues, the window opening issue can occur if someone accidentally activates the key fob and puts pressure on the open button for more than 2 seconds (for instance the fob is in someone's pocket or otherwise is being touched by something).
The sales person was helpful and friendly. This dealer was responsive by phone and text even after I had purchased the vehicle.
Was a good experience.
Sorry Brandon no longer works here. As soon as we found out about your car, we sent it out to a shop that specialized in air bags. Here is my phone number Rich owner 206-261-5324. They have ordered a part and waiting on it as of friday. Again sorry I wasn't in the loop. One of my many reasons we let him go.
Car is now fixed and customer has the Mazda6 in their possession.
Sorry, this is a misunderstanding, we should have explained more clearly that the mechanic shop is busy, but we can get you in as soon as possible due to your car is broken down. We are in contact with the customer and working out the logistics to get her car here. Sorry again I have talked to my people to do a better job communicating.