ReScore Reviews™ (8)
We found a van that we wanted to purchase, we took it to a mechanic to look at it. They came back with a number of issues that we would need to fix in order to make the car safe, the number one thing being a huge issue with the brakes. We returned the car and shared the printed report the mechanic gave us. After waiting a little bit Dante came back saying they would fix everything and add the charge on to our loan. Because we had such a great experience with Richs before we trusted that the work would be completed. We got the car in December and drove it every now and again because it is a second car. We started driving the car more in April when we both started back to in person work. Within a week the breaks started grinding again and shacking when you try to break, the oil change warning is on (this was supposed be taken care of as well) The car does this weird thing where it turns on by itself and the windows roll down. We have come outside to find this had happened on a few occasions and I witnessed it myself while sitting outside one day.
The car is completely unsafe and we can not put our daughter in it. I wish we could return the car, we are paying for a car that is not safe to drive and for repairs that were never actually completed. We even bought the warranty but because we didn't actively start driving it till a few months later the three month warranty had expired.
Very disappointed, we trusted this dealership and I feel like we have been scammed this time around.
We did replace the front pads and rotors. There are other brake components - calipers and brake hoses. These could have failed. Bring the car in so we can look at it. If the parts that we replaced are defective, we will replace them free of charge.
The change oil light is just a reminder light that is programmed into the car at the factory. Just because the light came on does not mean the oil needs to be changed. We did change the oil and filter. We can check the mileage to see if it does need to be changed or if the light just needs to be reset.
According to forums on VW car issues, the window opening issue can occur if someone accidentally activates the key fob and puts pressure on the open button for more than 2 seconds (for instance the fob is in someone's pocket or otherwise is being touched by something).
Sorry, this is a misunderstanding, we should have explained more clearly that the mechanic shop is busy, but we can get you in as soon as possible due to your car is broken down. We are in contact with the customer and working out the logistics to get her car here. Sorry again I have talked to my people to do a better job communicating.
Danny reached out to me the evening I made the inquiry, via email, and asked me to call him. I did and he did not answer, nor call back or answer my text until I called him the next day. He called me back immediately and said basically cars can't be delivered outside of the Seattle area (there is an option for vehicle delivery on their website).
I told Danny I was willing to drive a rental car up from Oregon to pick up the vehicle next Tuesday. He said that was fine but that they could not finance for anyone outside of Washington state, which I am currently in Indiana and relocating to Oregon on Monday.
I was pretty set on this car and my dad had actually offered to buy it for me, and I informed Danny of this. So, I got my dad on speakerphone with Danny, after Danny had just told me (without my dad present) that I could pay cash or credit/debit for the car, and I said my dad would probably do that. Then, when I had my dad on the call with Danny and I, Danny told my dad there was really no way I could purchase the car, without even mentioning to my dad that my dad could just purchase the car in full with cash, credit/debit on the spot (which is what he had just told me privately). My dad concluded, "It sounds like you'll have to find a car somewhere else." Danny said, "Yep." And with that, I thanked Danny for his time (he wasted mine!!!) and hung up the phone. It was as if Danny didn't even want me/my father to purchase the car. I felt totally snubbed.
Danny had mentioned previously on the same call to me that they sell about 130 cars a month there and I told him that was awesome. Well, keep up the good work, Danny Boudrieau! You obviously don't need MY business.
I am sorry about your oil leak. Like you, we did not catch it or was told about it when we purchased it. Although it was sold as is if you can email me a bill for the repair on the oil leak I am willing to pay 50%.
Rich Sargent firstname.lastname@example.org
This car is a CONVERTIBLE and Ron, our salesman, was totally unfamiliar with the term 'boot' when I asked if the car had one. 'No boots' was his response - I informed him that the term is singular, not plural.... I mentioned that the new top seems hard to deal with - the top and it's 'posts' in where it should clamp into don't match up. And the top motor is SLOW. So today (10/12/2019) the top would not come up, the motor would barely function AND finally, with my wife's help we got the top up. My recent communications with Ron tonight - 1. he claims to have a mustang convertible himself, BUT how can anyone with a convertible not know what a 'boot' is? I ask you. 2. he said to bring it in and he'd demonstrate to a top goes up and down. A method we are all too familiar with. 3. he said tough sh*t, there is nothing he could do. I'll ask you, is this the type of car sales you'd like to do biz with. Lastly, they offer a warranty thru ASC, we were stupid from a risk management perspective, the 'warranty' while it covers a lot of items, the maximum dollar amount they cover is, GASP, $1000. Both the Three & Six Month 'warranties' cover a MAX of $1000. What did the Six Month Warranty cost us? $508. Yes,we paid half of the total amount of coverage in premiums. Did Rich's Car Corner and Ron mention this? NO, NO, NO Ron did not. Using email and/or text messages provides a written documentary proof for any discrepancies that can occur with phone conversations. Keep that in mind with any important communiques....But don't despair future car buyers, this is only the opening chapter in this horrid story.....
We told him to bring it in. My understanding was they were having trobule latching the top down, which happens on a new top because they are tight until the top streches a bit.
We have the receipts of work we did at no charge for customer. If the top doesnt want to go up from a folded postion this is a different issue, which we can look at. The last time he was in we showed him how to latch the top. If there is a different issue we can help. thanks for reading!
It started with not even making it home the drive home, and I noticed it didnt want to turn over right away. The dealthership took the car back and replaced a part with no cost. (Great of them!) However, did the mechanic not check to see if there were other issues? Or did he just not care?
I've had the car for about a month now minus all the shop time, and now I can leave a proper review.
I was simply ripped off. NOW I have to pay 4500 to fix the car! That's how much was paid for it! I'm sorry, but that car isn't worth 9000 and I could have purchased a significantly better one through a different dealer or even Craigslist. I will be reselling the vehicle and purchasing a different one elsewhere.
Buyers beware of the hidden problems they don't seem to address.
Please remove, already answered, this is duplicate of the first post. Thank you Rich
I don't want my bad review to ruin anyone else's experience. It's a great place, just be really careful.
Rich here, I am sorry for your problems with your car, I did talk to you at the time of purchase and told you to contact us if something that was expensive needed to be done.
We can easily save you at least 60% over retail, somehow I got this review after you had already gave the garage the ok to do the work.
I gave a $1000.00 check to help out and your Grandfather got the bill reduced another 500.00.
PLEASE contact us first next time, again I am sorry.
So we decided we liked the car and wanted to buy it but we didn't have all our money ready to go yet. So we asked if it was possible to leave a deposit since we lived in Lacey and would not have time to return that day. Our seller Ron Oak said that was fine. We also asked him about trading in our current car he took a quick glance at it and said $3000. Which I should have gotten in writing.
So we come back the next day to buy the car and Ron actually takes a good look at our trade and drives it. He then tells us its only worth $2000 and we are left owing the dealer $777 within two weeks. Needless to say I wasn't very impressed by this. I will always get my trade proce in writing from now on.
So also on the day before when we test drove the car I'd noticed one of the break lights was out. Ron said he'd get it fixed immediately. Next day when we get in the car to drive home: still burned out. Not what I call good service at all. It only took me all of five minutes to fix the light. I would have taken this up with Ron and made them fix the light but my Fiance had to get to work and we had an almost two hour drive back to Lacey.
Additionally we have since discovered that three of the automatic door locks don't work. To get these fixed at a shop will be approximately $400 each lock for a total of $1200. The rear brakes were also worn out and needed replacement. That was at least cheap to fix.
Another thing I found interesting was during Ron's speach about how little money they were going to make off the car we bought. He detailed all the things they spend money on before thwy could aell a car. One of the things he mentioned was Detailing. This car was not detailed. If it was they should fire whomever is doing it. My Fiancee found an empty pack of smokes and a toy under the seat and nacho chip crums. The carpets also had clearly not been vacuumed either.
Despite all this we actually love our car. I would not recommend anyone this dealership though, and I would never go back for another car.
Were sorry this didn't work out for you. We tried to explain the internet price on this car was our very best price for this 2002 VW Jetta Wagon.
I did research this car before I priced it, in a hundred mile radius, this was 500.00 less than any other 2002 Jetta.
Kelly Blue Book is 3100, NADA says 3900, the two largest price guides.
The problem is they are only guides and they vary wildly on what a car is worth, we feel a more accurate way is to check what the market is doing is on Autotrader, Cars.com, Craigslist, etc.
Again were sorry for the misunderstanding, the first time they came in we explained this to the customer. They came in two more times and finally offered 3200 hundred out the door, when you back out tabs and tranfer and sales tax it comes to 2686.
Again were sorry for the misunderstanding.