Lack of service coverage
Over the years I have loved the Genesis Brand, they are beautiful and fun cars to drive. The models and styles that I have daughters to purchase were always elusive so I was used to driving long distances to purchase them as my local dealership didn't always carry the color or model I was looking for at the time. My latest experience has been a nightmare since I purchased my last GV80 Prestige. The check engine light came on as I was returning home from the dealership. Since I was already a thousand miles from the dealership when I called them, they said to take it to my local dealership when I got home. Easy enough, however, evidently the local Hyundai dealership that sold me my first Genesis can no longer sell or service the Genesis brand. They tell me from now on I have to travel 350 miles to the nearest Genesis dealer which is also a Hyundai dealership to have my car services and cared for.
The problem with the check engine light could not be found. They did reset that for me. It still randomly comes on and each time is disappears after a couple of weeks.
If Genesis Turley cared about their customers I would think that they could make some accommodations to care for their customers that were effected by their consolidation of dealers.
Recommended
Verified Owner
