There is nothing more nerve-racking than a check engine light and sounds that aren’t familiar! The pe
ople at STS have become like family and it’s always easy to call and ask Geoff question about a Sound. He always knows what’s up and tells me to quickly get in. He provides cost saving solutions for me by offering suggestions so I don’t have to pay more later… Let’s just get it done while I’m down there! They have a very comfortable waiting area, a strong Internet connection and snacks available while you wait. Today I dropped off my car at 10 and it was done by three! I was so happy with all the work that was done; thermostat, replacement, spark, plugs, seals, solenoid… I can’t say enough about how pleased I have been with STS since I became a customer almost 3 years ago! I won’t bring my cars anywhere else! (2017 Cadillac XT5 owner)
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My whole family(4people) got their car from Dougs and we are more than likely to come back to get our
next car from here than any other place. Friendly service and good cars all around best dealer around.
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Doug's is paranoiid about money, service is excellent
My car was photographed on my arrival.
The car was broken down: the serpentine belt was broken, no b
attery charging.
Thus, I got service without an appointment.
No complaint about the service, it was the payment that made me mad.
I chose 3% charge for credit card payment
but I was made to sign a blank piece of paper, without any explanation.
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This past weekend we drove from the Tri-Cities to Shorline to pick up our KIA Sportage lease vehicle.
We worked the deal via text with salesman Bryce. When we arrived, there were no, I mean ZERO, surprises or bait and switches. Everything was exactly as agreed upon and the team (including management and financial and of course the salesman) worked with expediency. We can honestly say that this team provided the best leasing experience we have had and we have leased/purchased at least 25 cars.
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I wanted to let you know that I trust this place. I was skeptical but so glad I went with a family b
usiness. My car looks great. Thank you Raymon
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