Our front brakes on our Ford Taurus SHO needed replaced. The day of our appointment they discovered t
he wrong brakes were sent. They got on the phone and the correct brakes were there by 10:00 am. Only an hour past when they planned to start. That said they got on them immediately and we were out of there around 11:45. Very efficient and fairly personable. We will go back with any other automotive issues as long as we live close enough to do so.
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So glad I leased my 2018 GTI from University VW. I had talked with a few other dealerships but liked
how University VW made me feel valued as a customer, and I already had previous experience with their stellar Passport Service. I began working with Ahmed, but when he had an emergency he handed off the deal to A.K. The transition was seamless, and both guys were awesome to deal with. A.K. was courteous, friendly, professional, and followed through with every detail. The employees at University VW really made me feel welcome, and the whole process was painless. I ended up with the exact car I wanted and felt I got a great deal. I would highly recommend A.K. and Univeristy VW!
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24115 Snohomish Woodinville Road
Woodinville, WA 98072
4.5
(175 Reviews)
IM
Very nice, friendly, reliable people
The people here know what they are doing, and they are very accommodating. This is not my first trip
here. They never ask for extra, unnecessary work, and they keep track of my vehicle's maintenance very well.
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My service agent James has always been outstanding and this experience was no different. The car was
returned to me vacuumed, which I really appreciated, and everything was outlined. I can't say enough good things about this dealership and the service department.
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Needed to replace both tail light assemblies on my pickup. When scheduling, Jeff recommended that I
get the actual parts myself and that they'd install them. I followed his advice and saved a considerable sum. They always go the extra mile for customers. We are lucky Johnson' Auto Repair is in the area!!
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Called Derek after our the transfer case on our truck broke and we couldn’t drive it. We weren’t sur
e how much it was going to cost to fix, but with shortages in parts and busy mechanics, it was fixed much quicker and for less than we expected. We highly recommend Aurora Clutch snd more.
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I started with Gary’s a few years ago when my Prius had a dead battery (the regular battery not the P
rius battery). I live just down the street and had it towed there. John and the crew were so friendly and helpful. It was not a bad way to spend a New Years Eve afternoon. Since then I’ve gone back for oil changes and regular maintenance and have always been satisfied. I’m preparing to drive cross- country and John and Gary and the crew serviced it yesterday. I feel confident I’m in good shape for the road trip. Thank you, Gary’s!
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When it comes to old fashioned customer service, and going the extra mile this is THE dealership that
goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation I've ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasn't optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10
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