I had to write a review about my most recent experience with Kia in Puyallup. This is my 3rd Kia that
I have purchased from this location. I say that to say, this location is the Best. I live by a Kia dealership, but ever since I bought my first Optima from Kia Puyallup, they will always get my business. They have a really nice location that is very spacious and clean. Down to their service department. They have pretty amazing employees as well. Sean was my most recent sales person. He is definitely a man of his word. I looked around at the new Tellurides on the lot. I had my heart set on the X line Prestige because of its beautiful features and just the look of the vehicle . Sean did an Amazing job at making sure I got exactly what I wanted. He was very kind and kept what I wanted in mind and delivered exceptional service. He showed me how everything worked inside the vehicle and even was willing to take me on a test drive to show me everything that the vehicle could do. I even was able to come back a few days later and get another tutorial. He is just an all around Great guy! Kia will always get my business. Even my 16 year old daughter enjoyed the experience. She is looking forward to getting her first car from Kia as well.
Thanks Sean and Kia! From a owner for life!
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Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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Luke and team were great. Received an estimate with options. Discussed and then proceeded to get the
work done. The process was easy, honest and transparent. I’d recommend them to friends and will be going back.
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12310 Meridian Avenue East Suite 2
Puyallup, WA 98373
4.8
(368 Reviews)
RL
Excellent Mechanical Experience & Customer Service
Bailey's is second to none when you require automotive repair in the Puyallup area. I've been using t
hem for over 3 years. They've done radiator work, installed a new transmission as well as a new rear differential for me. They have fair pricing and wont try to sell you something you don't need (great diagnostic skills). Nate and his mechanics are as honest as the day is long.
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This shop is fast, friendly, affordable and not like many other shops I’ve taken my vehicles to. I fe
lt listened to and understood, they explained things clearly to me, and there were no hidden unexpected charges. A shop with integrity, I highly recommend Journey Auto Repair!
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