I went in for an oil change on my 21 Seltos and left with a new 26 Sorento. The Seltos I was not a f
an of, and was not sure I wanted another Kia but the team at Kia of Puyallup were very helpful and explained and showed all the differences in the type of vehicle I had and the type of driving experience I was looking for. My mother was the one that purchased the Seltos and for me I was not a fan of the feel in the way it drove so I was planning to go back to Toyota. After test driving the Sorento I was open to purchasing another Kia and the fact that this dealership offers a lifetime warranty and provided outstanding customer service from Sara, Sean, Ryan, and Jason I knew this was a great fit for me! I am very pleased with my purchase and all of the service I have received from this location over the years! Thanks for all of your help and keep up the great work!
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Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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I made my appointment on Tuesday for the next day which was incredible ! But I had to cancel and resc
hedule to Thursday and again NOTA PROBLEM!!! The service was excellent! Great customer service and the cherry on top! I was out all within 45min!!! Thank you Luke for making me feel confident leaving a shop as a female.
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12310 Meridian Avenue East Suite 2
Puyallup, WA 98373
4.8
(368 Reviews)
RL
Excellent Mechanical Experience & Customer Service
Bailey's is second to none when you require automotive repair in the Puyallup area. I've been using t
hem for over 3 years. They've done radiator work, installed a new transmission as well as a new rear differential for me. They have fair pricing and wont try to sell you something you don't need (great diagnostic skills). Nate and his mechanics are as honest as the day is long.
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As usual service was exceptional, on time and competitively priced.
I have had Spencer handle my automotive repair needs for some time now and have been totally satisfie
d with the work that has been done to both of our vehicles. I will recommend their services to anyone who needs a quality service experience.
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