I brought my 2002 Corolla in for a multi-point inspection and had a great experience with the service
department at Toyota Gladstone. I worked with Jodie Chase, who was professional, welcoming, and very knowledgeable.
When I arrived, I was greeted right away and seen promptly by Jodie. After the inspection was complete, Jodie reviewed the work order with me, explained everything clearly, and helped prioritize what needed attention first. She also let me know that a lot of the issues I was experiencing were due to the car being low on oil. They even topped it off for me, and my car was running noticeably better when I left.
I was also given a ride home from the dealership and then a ride back when my car was ready, which made the whole process easy and convenient.
I'm very grateful for the helpful information and the care they showed for my vehicle. Thanks again to Jodie and the team at Gladstone Toyota. I definitely recommend their service department to others.
...more
Their process was so easy. Brandon was the manager working the deal from the start. He connected me
with Dave who was amazing to work with. I only spent about 50 mins buying the vehicle which is faster than I have ever had. Just an overall great experience. My next vehicles will be with Acura of Lynnwood.
...more
I only write reviews when there is something exceptional, either good (very few) or bad (quite a few)
. I have purchased several cars from Lexus Monterey Peninsula and have found them to be exceptionally good. I believe that the standard by which a company should be judged is not the fact they make mistakes, because we all make mistakes. Rather, the true standard for a company is what they do to correct their mistakes. I have to give Lexus Monterey an A+++ for their handling of my most recent dealings with them. I was given incorrect information regarding the features of a new Lexus ES300h Premium that I purchased. I was led to believe that said car had a number of features that were important to me, but the car was missing some of those features. I called Tony, the manager of the dealership, and explained my problem to him. We arranged a meeting to see what we could do to remedy the problem. And, here is where the A+++ comes in. Tony voided my purchase of the Lexus ES 300h Premium, despite the fact that I had already put over 1,000 miles on the car. Then he sold me a new Lexus ES 300h Luxury, which had all of the features I wanted and which was about $7,000 more that the car I returned. The bottom line is that the difference I had to pay for the new car was under $100. If that was not an A+++ for correcting a problem, I don't know what is. After that experience, I doubt very much that I would even consider purchasing a car from anyplace other than Lexus Monterey Peninsula. And, if you use them and have a problem, be sure to speak with Tony.
...more
5 stars for WC Ford ~ 10 stars for Tom Xepoleas. I purchased a 2015 Ford Focus 3 years ago at anothe
r dealership. 3 years and 3 attempts to repair the transmission, I had enough... I was not able to get any help, until I decided to stop by Walnut Creek Ford and lucky for me, I found Tom Xepoleas!! Instead of trying to offer me $5000 for my 2015 Focus and sell me a used car (this is what I got everywhere else) Tom helped me start the process to have Ford repurchase my car under their Re-acquired Vehicle Program. 14 days later, I received a call letting me know I was approved. 12 days later, I turned my Focus back over to Ford and received a check for my full purchase price, minus $290 for mileage. During those 12 days Tom Xepoleas located the perfect new Ford for me, the exact, year, make, model, color and options I asked for. Friday I was able to drive home in my new Ford Escape SEL! she is a beauty and the transmission is perfect. If you are looking to purchase a new car and would like a sales consultant who does not pressure you, but listens and helps with what you need, ask for Tom Xepoleas. Thanks Tom for all your help, for hanging in there with me for 26 days.... and thank you for treating me like family. :)
...more
Customer service is very professional. Staff dress very professional as well speak very kindly and wi
th respect. Place that very clean and very hospitable to customer.
...more
Had scheduled an appointment to take care of a recall, when engine issues reared their ugly heads. D
ropped the car off, and was in contact with the dealership for most of the cars stay there. Staff did their best to keep me posted on the status of the repair, and vehicle was restored to operating condition.
...more
Alaya held my hand through the entire process, she and Greg made it a Very enjoyable experience. I wo
uld suggest that if youre in this area and thinking about purchasing a car that you check out Auburn Chevrolet. And ask for Alaya !
...more
To claim this business, your domain name must match your email address, or your phone number must match the phone number on your business listing.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
