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Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(270 reviews)
69

RD
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ROGER D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
verified customerVerified Customer
Category: Service
Exceptional service and superior people to work with.
I had a check engine light come on in my pickup. We were planning on going camping in three days and had already made reservations at an RV park. Their shop is always busy, but they asked me to bring it in right away and they would run diagnostics on it to pinpoint the problem. It was a driveability problem. They told me that they would try and work it in and fix it. They had the part in stock and were able to get it fixed the next day. They went above expectations by working it in to their shop schedule. They were really great to work with and were very pleasant to talk to. Super people. Whether I am buying a vehicle or in need of repairs, I will go to Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2020 11:42 AM

Roger, thank you for the exceptional review. We're so glad that we were able to make sure that your pickup was ready for your camping trip! We can't always fit people in, but we're always glad when we can! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JB
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JOHN B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Service
Did the service sooner than expeted
the date was set for Aug 6. had left my truck there. they finished it yesterday July 29.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:15 AM

John, thank you for the 5 star review! We can't always promise to beat expectations by a week, but we're always happy to be able to take care of our customers as fast as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JH
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JAKE H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
verified customerVerified Customer
Category: Service
Adam was great
Adam in the service department was fantastic. Great communication and got the job done right.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:28 PM

Jake, thank you for the great review! We'll be sure to pass along your kind words to Adam! Communication is key and we're so glad that you were kept in the loop at every step! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SB
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STEVEN B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Staff
Every one was great At their jobs and fast
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2020 02:43 PM

Steven, thank you for the great review! We're very proud of our staff and are also glad that you enjoyed your interaction with them! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GV
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GLENDA V.
Colville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
Resolved the problem with my car.
They took care of things and I was happy to be given a "loaner" as the process took longer than anticipated. I appreciate their help.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2020 02:50 PM

Glenda, thank you for the 5 star review! We always try to keep the process on track, but we're so glad that we were able to make sure that you were still mobile until we got your vehicle back to you! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DL
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DAVID L.
Marysville, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
outstanding service
While traveling, we had some engine troubles. Mike White Ford was able to fit us in for the repair. Very helpful. Thank you very much!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2020 02:49 PM

David, thank you for the outstanding review! Engine troubles while traveling are the worst! We're so glad that we were able to get you taken care of and back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PS
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PATRICK S.
Post Falls, ID
MERC MNTNER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
verified customerVerified Customer
Category: Service
Everyone in the service department was great
I dropped a car off in the morning and just left it for the day. They had no problem locating the issue. Adam in service was great, and everyone in the service department seemed very pleasant. Mike White can know he has a great team working there.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2020 03:42 PM

Patrick, thank you for the kind review! It sounds like everything went smoothly, from dropping the vehicle off until you picked it up again! That's always what we want to hear! We'll be sure to pass along your kind words to Adam! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SS
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STEVEN S.
Hayden, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
verified customerVerified Customer
Category: Service
review
everything went really well and the service guy was very helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2020 03:42 PM

Steven, thank you for the kind review! We're so glad that everything went so well with your service appointment and that you found the service writer to be helpful! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KD
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KATHY D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
verified customerVerified Customer
Category: Service
Great Service
Great Service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2020 03:19 PM

Kathy, thank you for the great review! We're so glad that you enjoyed your service experience with us! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Employees worked with

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Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2020
verified customerVerified Customer
Category: Service
convenient for us
Adam and staff are always so friendly
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2020 03:18 PM

Anonymous, thank you for the 5 star review! We're very glad to hear that you found our service to be convenient! It was our pleasure to serve you and we'll be sure to pass along your kind words to Adam and the service team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BT
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BILL T.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
verified customerVerified Customer
Category: Service
5 Star
wait time was way less and customer was great
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 11:09 AM

Bill, thank you for the 5 star review! We're so glad that we were able to beat the wait time and glad that you enjoyed your time with us. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CH
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CHRISTIAN H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
verified customerVerified Customer
Category: Service
Awesome service
Fantastic service department.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/10/2020 12:17 PM

Christian, thank you for the awesome review! We agree - our service department is fantastic! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JF
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JOHN F.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
verified customerVerified Customer
Category: Service
Excellent customer service in both Service and sales
When I drive into the Service bay I feel like everyone gives me their undivided attention! I have always received my car back before the quoted time.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:50 AM

John, thank you for the 5 star review! We're glad that you feel well attended to! Our goal is always to make our customers feel welcome and comfortable! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AD
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ARTHUR D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
Category: Service
Excellent, prompt service
We’ve had excellent experiences with both of our Fords at Mike White Ford. They are courteous, explain what is needed and was accomplished, and go the extra mile.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:45 AM

Arthur, thank you for the excellent review! We're so proud to be servicing both of your Fords! We're proud of our courtesy and try to always go the extra mile! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Service
friendliness of staff
We appreciate your staff and how friendly they are.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:37 AM

Anonymous, thank you for the 5 star review! Thank you for the compliment on our staff! We appreciate you as well! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Pinehurst, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Service
Truck oil service and recalls done
Everybody was very friendly and professional. The work on the vehicle was done in a timely
manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:34 AM

Anonymous, thank you for the 5 star review! Friendly and professional are our middle names! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MM
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MARK M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
verified customerVerified Customer
Category: Service
fast friendly service explaination of what they are doing and approximately how long it will take.
I have been a customer of this dealership many years and always appreiciated the service i received and all of the service writers are knowledgeable and get the work done in a timely fashion. We recently purchased a used vehicle from the dealership and were helped by salesmen Mark Marshall who really did an outstanding job on getting the deal we wanted. we would recommend the Dealership to any of our friends or relatives looking for a vehicle or service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/26/2020 10:19 AM

Mark, thank you for the excellent review. We consider ourselves very lucky to have had the opportunity to serve you both on the vehicle service and vehicle sales portions of the dealership. We're also very happy for you and your new-to-you vehicle! We'll be sure to pass along your kind words to Mark Marshall. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
verified customerVerified Customer
Category: Service
Very pleasant experience!
Clean, efficient, professional!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're so glad that you found your experience to be so pleasant! That's always our goal! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CC
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CRAIG C.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
verified customerVerified Customer
Category: Service
Employees
Adam in service , excellent guy, very helpful, honest,true to his word !!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2020 03:57 PM

Craig, thank you for the excellent review! We'll make sure to pass along your kind words to Adam! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CB
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CHRISTOPHER B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Treat You Like Family
Greeted quickly in service by my service advisor Adam, vehicle was in for my scheduled appointment on time and finished in the quoted time. Painless process as always
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2020 03:53 PM

Christopher, thank you for the excellent review! We treat you like family because our customers are our family! We're all in this together and want to make sure that you're taken care of! We're glad the process was painless as always! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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