Adam Ritch

Mark, we're sorry that we weren't able to assist you on your trunk latch. We empathize and understand your frustration at the trunk situation; however, being that the vehicle is well outside of the age and mileage requirements for the Ford factory warranty and the vehicle wasn't sold by us (meaning that we didn't warranty or inspect the vehicle prior to purchase), referring you to a body shop was the best course of action that we could recommend. We don't have body shop facilities onsite so we're unable to fix the situation ourselves. Thank you for your understanding. 

Anonymous, thank you for reaching out. Although we can't control how the vehicles are built, we can offer a solution for the grease spot. We'd like to invite you back to the store to clean it up for you, free of charge and in under 20 minutes. Come in at your convenience and we'll be happy to fix it for you! We're sorry to hear about it and will be reviewing our process with our team to make sure that it doesn't happen again. Thank you. 

Anonymous, thank you for taking the time to discuss your frustrations with us. We truly do appreciate you taking the time so that we could better understand your frustrations with the sound. We promise to continue to try our upmost to keep your vehicles running to the best of their abilities and serve you in whatever capacity we can. If there is anything more that we can do, feel free to contact Ed Baker or Kevyn Erbe, Servive Manager and Assistant Service Manager at (208) 664-9211.

David, we're grateful that you gave us the opportunity to serve you for your recall. We're sorry about your experiences when we were under previous ownership. We've been Mike White Ford(under new ownership and with a new service team) for over two years and we'd love the opportunity to serve your oil changes needs when you next need one! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Terry, thank you for taking the time to speak with us and let us make this up to you. We appreciate the opportunity to learn and continuously improve. Thank you again and we look forward to serving you again in the future

Anonymous, thank you for reaching out and letting us know about this situation. We will do some investigating and will reach out once we have some idea as to what happened and how we can ensure that the situation doesn't happen again. 

Jack, thank you for reaching out so that we could have the opportunity to resolve this situation. We appreciate the opportunity to serve you and look forward to seeing you again in the future. 

Hi! I'd love the opportunity to look into your last service with us and follow up with you. Your review was left anonymously, would you be willing to share your name and phone number with me? 

- Connor White 
Email: cmwhite@mikewhitefordcda.com

Richard, thank you for reaching out and taking our call. We look forward to seeing you for your upcoming appointment and working towards a solution!

Shawn, thank you for the honest and open review. Your feedback is very important to us. We're so sorry that the service experience was more convoluted and complicated than we want it to be. We have looked into why things took so much longer than normal and have made some internal adjustments accordingly. In so far as our Covid 19 protections, most of what we are doing is unseen. Mike personally purchased high quality masks for all employees and they were disbursed. We strongly encourage but do not require mask wearing. I'm not sure if you noticed the cones in the service drive, but we specifically placed the cones in our drive to limit the amount of cars/their occupants to half of our normal capacity. We have regular and strict cleaning procedures for high contact areas and take particular care when servicing customer vehicles. We have changed the entire layout of our showroom so that chairs are 6 feet apart and removed several tables so as to allow for increased social distancing. We take the Covid19 situation very seriously. As you mentioned that this was your first visit, it's completely understandable that you weren't aware of the changes that we took, because you hadn't seen the store in its normal layout. As one of the employees who regularly wears a mask, I can assure you that there are several of us! We apprecciate and share your concern for both our employees and the company. We invite you to return again when you need our services and we'd love to have the opportunity to improve on your experience with us.

Anonymous, thank you for giving us the chance to make this up to you and for letting us know about the issues in the first place. We cannot improve if we aren't alerted to what is wrong. We hope you had a good experience today and look forward to serving you again in the future!