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Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(269 reviews)
69

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2023
verified customer Verified Customer
10
Category: Service
Always on top of it
The staff of Mike White Ford are always superior on their service and have wonderful staff, always smiling with great attitude and always willing to help you out. BIG shout out to Adam for always helping us out here at Northern Imports!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2023 08:24 AM

We are so pleased you had a great experience with our team here at Mike White Ford! Our staff takes great pride in providing excellent service to our customers and it's wonderful to hear that Adam went above and beyond for you. We are grateful for your kind words and for your continued loyalty.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customer Verified Customer
10
Category: Service
Excellent Service
.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/22/2023 03:29 PM

Thank you for the positive feedback! We are so glad that we were able to provide excellent service. We appreciate your business and look forward to helping you out in the future.

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/04/2023
verified customer Verified Customer
3
Category: Service
Long wait for appointments
Horn/alarm stopped working shortly after I had an oil change. The soonest appointment was 5 weeks out after that appointment it took another 3 weeks to get the right parts and right before that appointment they called to reschedule my appointment for a week later. The only reason that this is a 3 star review is because the guys in the service department were really nice and friendly.
Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2023
verified customer Verified Customer
10
Category: Service
Excellent Service
Great Staff...
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:29 PM

Thank you for your kind words! We are so pleased to hear that you had a great experience with our staff. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

PM
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PATRICIA M.
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/13/2023
verified customer Verified Customer
2
Category: Service
Wait time
I was told half a day and it took longer and no updates during the fix when it was done parked my truck way out in parking lot instead of bringing it to service as they did before . I have a bad knee which they knew and I wondered the parking area looking for my car!
Employees worked with

LG
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LINDA G.
Spirit Lake, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2023
verified customer Verified Customer
9
Category: Service
Fast turn around
Easy process and great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:21 AM

Thank you so much for your kind words, Linda! We are so glad to hear that you had an easy process and great service. We strive to provide the best customer experience possible and are thrilled that we were able to do that for you. We appreciate your business and hope to see you again soon!

Employees worked with

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Verified Customer
Saint Maries, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2023
verified customer Verified Customer
10
Category: Service
had great service
the service was great
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 05:01 PM

Anonymous, thank you for the great review! We will pass your kind words along to our team. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2023
verified customer Verified Customer
10
Category: Service
.
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Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:49 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene. 

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customer Verified Customer
10
Category: Service
Great Company
Mike White always does superior work for us and very quick.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 10:47 AM

Anonymous, thank you for the great review! We look forward to serving you again in the future. 

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent Service From Adam and The Crew
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:24 AM

Anonymous, thank you for the excellent review! We'll be sure to pass along your kind words to Adam and the team! Thank you for choosing Mike White Ford!

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2023
verified customer Verified Customer
10
Category: Service
.
Excellent.....
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/26/2023 02:21 PM

Anonymous, thank you for the excellent review! We're grateful that you choose to come to Mike White Ford!

Employees worked with

JB
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JAMES B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2022
verified customer Verified Customer
10
Category: Service
recall service
service was great,lways is. everyone is super nice and friendly, was in and out
judy b
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:54 PM

Judy, thank you for the great review! We're so grateful that you choose to come to Mike White Ford. 

Employees worked with

VG
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VERNON G.
Post Falls, ID
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2022
verified customer Verified Customer
10
Category: Service
Outstanding
Best ford dealer I have ever worked with!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2022 02:51 PM

Vern, thank you for the outstanding review! We're always glad to see you and to have the opportunity to serve you!

Employees worked with

KN
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KATHRYN N.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2022
verified customer Verified Customer
10
Category: Service
Service
This was the first time for service here and I was impressed with how helpful the service desk was.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:13 AM

Kathryn, welcome to the family! Thank you for giving us the opportunity to serve you. We hope to have the opportunity again!

Employees worked with

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Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2022
verified customer Verified Customer
10
Category: Service
Awesome
Mike White always does amazing work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:17 AM

Anonymous, thank you for the awesome review! We're grateful that you chose Mike White Ford!

Employees worked with

CC
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CASSIE C.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2022
verified customer Verified Customer
10
Category: Service
Adam is Awesome
Got me in as quick as they could
Adam was great to work with. Fixed my issue quickly and also checked out the rest of my vehicle
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:38 AM

Cassie, thank you for the awesome review! We've passed along your kind words to Adam and the team! Thank you for choosing Mike White Ford!

Employees worked with

VG
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VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2022
verified customer Verified Customer
10
Category: Service
Great personal
Fast
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:28 PM

Vernon, thank you for the great review! We look forward to serving you again in the future!

Employees worked with

SA
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STEVEN A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customer Verified Customer
10
Category: Service
Excellent Service
Adam at Mike white Ford has been a pleasure to work with. Unfortunately, I have had some unforeseen issues with my new truck and Adam has been diligent in getting the problems resolved. He is great with communicating in a timely manner and helping alleviate and stumbling blocks like transportation.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:22 PM

Steven, thank you for the excellent review. Issues with new vehicles are never fun but we're so glad that Adam is taking excellent care of your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2022
verified customer Verified Customer
10
Category: Service
Review
Quality work and very respectful!
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 02:01 PM

Anonymous, thank you for the 5 star review! We put our heart into everything that we do and we're so glad that you had a positive experience! We look forward to serving you again in the future.

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2022
verified customer Verified Customer
10
Category: Service
.
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Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:16 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future.

Employees worked with
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