Adam Ritch

LAWRENCE W.

Nine Mile Falls, WA

Ford F350

08/18/2022

Verified Customer

Category: Service

Transmission Repair

The staff was courteous and efficient. The repair, if successful, will be evident the next time I am towing the trailer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:27 PM

Lawrence, thank you for the 5 star review! We're confident that your next tow experience will be much more pleasant! Thank you for choosing Mike White Ford!

Employees worked with

CASSIE C.

Athol, ID

Ford Explorer

08/13/2022

Verified Customer

Category: Service

Recall work and check engine light

As usual the service people are fantastic
The problem is when I called and said my 2021 Explorers check engine light was on and I couldn’t figure out why, the wait to get it in was a month
Can’t you have openings for diagnosis?

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:09 PM

Cassie, we hear your frustration. We are actively seeking additional technicians to help offer more availability and flexibility. Stay tuned! Thank you for choosing Mike White Ford!

Employees worked with

JOHN H.

Coeur D'Alene, ID

07/30/2022

Verified Customer

Category: Service

Excellent Service

Excellent service from all employees !

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:16 AM

John, thank you for the excellent review! We look forward to having the opportunity to serve you again in the future!

Employees worked with

KARLA M.

Coeur D Alene, ID

07/14/2022

Verified Customer

Category: Service

Service

In the short time after buying our used 2016 F-150 we had some electrical issues and our back-up camera worked only sporadically. We had to take two trips in for the electrical fix, and another to replace the back-up camera. While it was frstrating for us, that applied to the mechanics too. The extended warranty took care of our expenses and provided "loaner vehicle" too. Now our P/U seems almost new and we are happy with it. The frustrated service guys, Adam in particular, hung in there with us and delivered. Thank you Mike White Ford. You are earning our future business.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:12 PM

Karla, we hear your frustrations! It feels awful when things go wrong soon after people purchase a vehicle, but we're so glad that the extended warranty worked exactly in the manner in which is was designed. Our service team is so pleased that we were able to get everything taken care of for you! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Osburn, ID

07/12/2022

Verified Customer

Category: Service

Did the work quicker than quoted. All requests were addressed and taken care of.

Brought my truck in for a factory recall. Work was done quicker than I expected and all issues were fixed. A loaner car was needed and was waiting when I arrived.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:55 AM

Anonymous, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you back on the road even sooner than anticipated. We look forward to serving you again in the future.

Employees worked with

ALLAN F.

Post Falls, ID

06/21/2022

Verified Customer

Category: Service

Mike White Ford sets the STANDARD for SERVICE

EXCELLENT SERVICE AS USUAL!

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2022 08:56 AM

Allan, thank you for the excellent review! We're so glad that you had such a positive experience! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-350 SRW

AARON H.

Post Falls, ID

06/08/2022

Verified Customer

Category: Service

Oil chnage and tire rotation

Had my truck oil changed and tires rotated which went fast and well. what struck me as odd was they gave my 2 day old air filter a yellow, need to be replaced soon, rating.

I've also had severe issues from this dealer with tire balancing. I have taken tires that were just mounted and balance by these guys to another shop and they showed me personally one of the wheels was over 4oz out of weight. the remaining 3 averaged 2.5oz out

Employees worked with

Ford Super Duty F-250 SRW

HANK N.

Rathdrum, ID

06/02/2022

Verified Customer

Category: Service

Redoing seal seep and diagnosis engine check

Seep looks like it is fixed now. I’ll keep monitoring. Engine check light diagnostics proved inconclusive but is remaining off. Fixed weather stripping between cab and bed. All work done 2.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:41 PM

Hank, thank you for the positive review. We're glad that the seep looks like it is all sorted for now and the weather stripping looks good. Thank you for choosing Mike White Ford!

Employees worked with

LAWRENCE W.

Nine Mile Falls, WA

Ford F350

05/28/2022

Verified Customer

Category: Service

Transmission Repair

The truck had, often, a very hard 2-1 downshift, sometimes 3-2, and once 7-5. Initially, reprogramming was accomplished, with no appreciable improvement. The valve body was overhauled and, so far, shifts, both up and down, are smooth. Mike White Ford was excellent to work with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:15 PM

Lawrence, thank you for the 5 star review. We're so glad that we were able to get things sorted and smooth for you! We look forward to serving you again in the future!

Employees worked with

JUDY A.

Dalton Gardens, ID

Ford Edge

05/28/2022

Verified Customer

Category: Service

Excellent and proffesional

Excellent and professional service

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:14 PM

Judy, thank you for the excellent review! It was a pleasure serving you. We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford Crown Victoria

05/25/2022

Verified Customer

Category: Service

I arrive, they boogie, I leave

See above

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with

THOMAS C.

Careywood, ID

05/25/2022

Verified Customer

Category: Service

Dependable service

Our recent warranty repair (dash panel replacement) had several completion delays due to damaged replacement parts being sent by Ford, twice. Our service contact Adam kept us informed throughout the process and was good to work with. Their initial estimate was exactly what the final cost was, and a fair price for the work performed. We are always confident that the service team at Mike White Ford will provide top quality service at a fair price, even if they are challenged by unforseen events during the process.
I would highly recommend Mike White Ford service. For that matter their sales team was also great to work with. No hidden fees, fair price, smooth process.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:43 PM

Thomas, thank you for the kind review. We appreciate your patience and we're so glad that we were able to assist and get your dash panel repaired successfully! Thank you for your kind words. We look forward to serving you again in the future.

Employees worked with

SHAWN S.

Rathdrum, ID

05/25/2022

Verified Customer

Category: Service

Problem

Problem with automatic mirror on a new truck. Issue was fixed quickly. Appreciate the follow up and great service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:37 PM

Shawn, thank you for the kind review. We're so glad that we were able to get your automatic mirror taken care of quickly! We look forward to serving you again in the future.

Employees worked with

LARRY S.

Harrison, ID

05/20/2022

Verified Customer

Category: Service

Warranty work

Adam was very helpful in getting the truck done. Ordered gaskets etc in advance so it wouldn’t be fired up. Truck was finished ahead of schedule and seems to be great

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:38 AM

Larry, thank you for the great review. We're so glad that Adam took care of everything early and that everything went according to plan on the day of! Thank you for choosing Mike White Ford!

Employees worked with

Ford Super Duty F-250 SRW

HANK N.

Rathdrum, ID

05/18/2022

Verified Customer

Category: Service

Rear main &Torque converter hub seals replacement

Both Ms Conti and Mr Ritch were very helpful, courteous and friendly. My truck was finished in two days as promised, and Mr Ritch noticed that I am a veteran and gave me a discount on my bill. I’d also like mention and thank Mr Baker for his help and professionalism. Mike White Ford was typically Top Drawer!

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:48 AM

Hank, thank you for the kind review. We're so glad that we had the opportunity to serve you. We will be sure to give extra kudos to Ms. Conti, Mr. Ritch, and Mr. Baker! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Airway Heights, WA

Ford F350

05/18/2022

Verified Customer

Category: Service

EXCELLENT SERVICE

Always very polite, attention to detail, and timely service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:46 AM

Anonymous, thank you for the excellent review! Polite, detail oriented and timely are all very important goals for us! We look forward to serving you again in the future!

Employees worked with

STEPHANIE L.

Santa Monica, CA

05/06/2022

Verified Customer

Category: Service

Worked me in while traveling.

I was traveling through Coeur d'Alene and had a noise from the wheel of my F150. Chelsea at Mike White Ford was super professional in both listening to my problem and then speaking to service about working me in on short notice. I truly appreciate it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:09 AM

Stephanie, thank you for the kind review. Vehicle troubles while traveling can be quite a headache. We're so glad that we were able to get you in and back out on the road. We will be sure to pass along your kind words to Chelsea! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Spokane, WA

Ford F250

04/21/2022

Verified Customer

Category: Service

Best Service

Adam Ritch was awesome!! I drive a service truck and had an electrical issue and needed immediate help. None of the dealerships in Spokane were able to see me. The whole team was fast, efficient, and friendly, well worth the extra drive time. Thanks again.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2022 02:47 PM

Anonymous, thank you for the fantastic review! We will be sure to pass along your kind words to Adam. We appreciate you driving a little farther and promise to work hard to continue to make it worthwhile to you!

Employees worked with

MARK F.

Hayden, ID

04/16/2022

Verified Customer

Category: Service

Problem with door latch; factory recall

When the temp fell to 20 degrees, the driver door on our 2015 F-150 would not latch. I called the dealership at 6 PM and was informed by the young lady at the Service Dep’t. of a factory recall. She scheduled an appointment for us. The Service Dep’t. repaired the truck. Problem solved! A+ service. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:41 PM

Mark, thank you for the 5 star review. We're so glad that we were able to take care of your recall for you and get your latch back into working order. Thank you for choosing Mike White Ford!

Employees worked with