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Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

Verified Customer

Rathdrum, ID

Ford Super Duty F-250 SRW

04/12/2022

Verified Customer

3

Category: Service

Oil leak diagnosis

Brought my truck in for a diagnosis of an oil seep. I waited over 3 hours for a one hour process. I know that the diagnosis was complete over a hour before the diagnosis results were explained to me and my truck was returned. I saw my truck returned to the parking lot over a hour before I was contacted.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 01:00 PM

Anonymous, thank you for reaching out and letting us know about this situation. We will do some investigating and will reach out once we have some idea as to what happened and how we can ensure that the situation doesn't happen again.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

03/22/2022

Verified Customer

6

Category: Service

Service engine soon light

The men at the service desk are great. It just seems to take a long time and many trips back to the dealership to get things fixed. We are now waiting for parts. You would think for the cost of repairs the dealership would have parts to fix the issues. This will make the third trip in to fix this issue .

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:24 PM

Anonymous, thank you for letting us know about this issue. I'm going to have one of my Service Managers look into the situation and see if there is anything that we can do to expedite or improve upon your experience. Thank you for reaching out so that we can work towards improving!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

03/12/2022

Verified Customer

10

Category: Service

Great fast service

I appreciated your staff. They were all very helpful and easy to work wifh. Got my vehicle done fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:09 PM

Anonymous, thank you for the great review! We're very proud of our team and glad that you had such a positive experience with them. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

03/12/2022

Verified Customer

10

Category: Service

Service

Mike white has great people

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:07 PM

Vern, thank you for the 5 star review. We're very appreciative of our amazing customers like you! Thank you for choosing Mike White Ford.

Employees worked with

Service Advisor

NH

NEIL H.

Liberty Lake, WA

03/11/2022

Verified Customer

6

Category: Service

3.5 EcoBoost and Front Differential

3.5L EcoBoost - Cam Phaser Issue - Parts are backordered with no timeline for receipt

Front Differential Bearning Failure - comments that it was the Hub and Spindle Bearings...and customer needed to pay...then found out it was the differential bearings that started the issue. Need to get Hub and Spindle fixed, but should NOT be a customer pay issue as started with differential which is a drive drain component

Employees worked with

Service Advisor

SS

SHAWN S.

Rathdrum, ID

03/06/2022

Verified Customer

10

Category: Service

Great people and service!

Had an issue with a new vehicle, was fixed immediately. Appreciate their commitment to customer service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:18 PM

Shawn, thank you for the 5 star review. We're so glad that we were able to get everything sorted and make sure that you were safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

ST

SCOTT T.

Coeur D'Alene, ID

02/19/2022

Verified Customer

10

Category: Service

Good experience

The work done on my truck was done in a timely manner. The staff in the service department was friendly and professional.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:06 PM

Scott, thank you for the 5 star review! We're so glad that the work was done quickly and that you enjoyed your interactions with our team. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DW

DEVIN W.

Coeur D Alene, ID

02/18/2022

Verified Customer

1

Category: Service

Two weeks to even look at a broken vehicle

I am a long time Ford owner and have always serviced my vehicle at the dealership. I believe the service writers are doing the best they can and when the work is completed it is satisfactory. What I find un acceptable is the time it takes to have any repairs done and part shortages. I had a truck towed in after it broke down on the freeway and it was two weeks to be looked at. I've been told they can't find Techs. As a business man I call BS. If you are a well managed operation who cares about it's people and you offer enough pay you will have the talent to service the needs of it customer. Unfortunately in our area we don't have a lot of choice for factory repairs. If I could find a good independent I'd be gone in a second.

Employees worked with

Service Advisor

MW

MICHAEL W.

Coeur D Alene, ID

02/18/2022

Verified Customer

9

Category: Service

Great service, long wait for appointment

The service was fantastic, all staff was friendly and helpful. My only complaint would be it is taking forever to get an appointment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:03 PM

Michael, thank you for the kind review! We understand your frustration and are working to add additional technicians to help speed up appointments in the future. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SW

SCOTT W.

Coeur D Alene, ID

02/01/2022

Verified Customer

10

Category: Service

Excellent service and follow up

I'm extremely happy that I purchased my vehicles from Mike White Ford. The service department always makes it easy for me to maintain my vehicles, and there is never any question unanswered.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:47 PM

Scott, thank you for the excellent review. We're very lucky to have such excellent customers! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WL

WILFRED L.

Rathdrum, ID

01/29/2022

Verified Customer

10

Category: Service

Recall work done quickly

Our vehicle had been recalled for a couple of relatively minor issues. The team at Mike White took care of the issues and had the vehicle ready earlier than expected

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:38 PM

Wilfred, thank you for the 5 star review. We're so glad that we were able to take care of your recall quickly and successfully. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MB

MATT B.

Coeur D Alene, ID

01/27/2022

Verified Customer

9

Category: Service

Great service, quick to get parts

Had an issue covered under warranty which they handled without hassle. And had it done faster than promised.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:55 AM

Matt, thank you for the great review! We're so glad that we were able to get your warranty issue sorted and quickly! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

01/27/2022

Verified Customer

2

Category: Service

Unsatisfactory Customer Service

I had my car towed to Ford. First of all I never got updates about my vehicle that was very frustrating that I was the that would have to call the dealership to get any updates.I got my car back after a 2 months I was never offered a rental car Ian’s I was very unhappy about that. i found out later they don’t offer rentals which is very odd. My car broke down again so I had it towed back u to o th come to find out it was the module that needed to be replaced, the reason my car was there was for the transmission.I have my car back now I just feel they could of done better with keeping me in the loop I wouldn’t go back if I hav one her issues Thank You

Employees worked with

Service Advisor

JJ

JACK J.

Rathdrum, ID

Ford Super Duty F-250 SRW

01/26/2022

Verified Customer

3

Category: Service

below average

On 1/12/22 I took mey F250 in for starter bendix issue and was told I needed flex plate and commplete starter. I was quoted $1500.00 (verbal) max for the repair. When I picked up the truck the invoice was $1995.29 needless to say I was very disappointed that no even called to let me know about the increase.
1 day later the check engine light came on and I was told the engine needed recalibrated because the trans was removed. I took the truck back in and it was recalibrated. One more day passed and the check engine light came back on and it is still on. called service dept and the earliest they could get my truck in is 2/10/2022.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:45 AM

Jack, thank you for reaching out so that we could have the opportunity to resolve this situation. We appreciate the opportunity to serve you and look forward to seeing you again in the future.

Employees worked with

Service Advisor

JH

JEFFREY H.

Harrison, ID

Ford F350

01/20/2022

Verified Customer

10

Category: Service

Had a knock Censor go out and they fix it in no time

Truck broke down and was stranded in town and they fixed it a s a p they went out of there way to help me

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:29 PM

Jeffrey, thank you for the 5 star review. We're so glad that we were able to get everything sorted for you and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford Expedition

01/18/2022

Verified Customer

10

Category: Service

Great customer service and quickly diagnosing the issue

Customer service was great and they quickly diagnosed the issue. Repaired it the same day and everything is working great.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:29 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your vehicle and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

01/15/2022

Verified Customer

10

Category: Service

People make the difference

People are great

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:51 PM

Vern, thank you for the 5 star review! We're very proud of our team and the people that we work with. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

Ford Super Duty F-450 DRW

01/13/2022

Verified Customer

10

Category: Service

Warranty

Adam was very responsive to my needs and worked this vehicle in for a large repair to the drivetrain fairly quickly due to it's being an ambulance. Fast service, quality work

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:26 PM

Anonymous, thank you for the 5 star review. We're so glad that we were able to take care of the ambulance and get it safely back on the road! We'll be sure to pass along your kind words to Adam.

Employees worked with

Service Advisor

RK

RICHARD K.

Newman Lake, WA

Ford Expedition

01/07/2022

Verified Customer

10

Category: Service

Emergency service

Emergency service Mike Whiteford service department is very accommodating and I will certainly use Mike White Ford for service on my expedition in the future.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:33 PM

Richard, thank you for the kind review! We're so glad that your team was able to assist and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with

Service Advisor

WC

WILLIAM C.

Careywood, ID

01/05/2022

Verified Customer

9

Category: Service

Great people

They were professional and did what they told us they would do on time and a little bit before so appreciate all the help

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:21 PM

William, thank you for the great review! We're so glad that you had a good experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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