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Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(283 reviews)
69

LJ
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LYNDA J.
Smelterville, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Service
key fob
I had lost one of the key less device. So I ordered one and waited until I could get an appointment. I was prepared to pay out of pocket, but my service attendant said, after checking my insurance covered it completely!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:59 AM

Lynda, thank you for the 5 star review! We're so glad that we were able to take care of your fob needs and that you didn't need to spend any more! Nice surprises are the best! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Careywood, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
10
Category: Service
Professional
I am always impressed by the professionalism and competence level that I experience with every encounter with every team member at Mike Whites service center. This is not the closest Ford dealership near me but the quality of service makes it worth the additional drive.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:25 PM

Anonymous, thank you for the 5 star review! We so appreciate that you are choosing us over closer dealers. That really means a lot to us! We promise to keep upholding the standards and continuously improving to make it worth your while! Thank you for choosing Mike White Ford!

Employees worked with

FR
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FRANKLIN R.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Service
Good job guys.
very happy camper.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:39 PM

Franklin, thank you for the 5 star review! We love serving happy campers! Thank you for choosing Mike White Ford!

Employees worked with

RV
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REBECCA V.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Category: Service
Great service!
Adam in service was very efficient and polite. Also, Joe P in service department is always the Best!!! I have to include Richard who has taken care of my car since 2006. And my best to Lougene. You have a great team!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:48 PM

Rebecca, thank you for the kind review! We're so proud of our team and so glad that you've had such great experiences with so many of them! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Sandpoint, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customerVerified Customer
10
Category: Service
Great service
Always great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/10/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that you had such a pleasant experience! We look forward to serving you again in the future! 

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Service
EXCELLENT SERVICE
Such pleasant employees that always help!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:19 PM

Anonymous, thank you for the excellent review! We're very proud of our team and so glad that you had such a good experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ST
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SCOTT T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Category: Service
Phenomenal
My service adviser was phenomenal in every way. Thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:32 PM

Scott, thank you for the phenomenal review! We're so glad that Adam has been taking such excellent care of your and your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GL
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GARY L.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Service
Review
I had an exceptionally long wait for the shuttle, this was not the driver’s fault.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:18 PM

Gary, thank you for letting us know about your shuttle issue. We will be sure to review what happened so that it does not happen again. We look forward to serving you again in the future!

Employees worked with

CA
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CHRISSIE A.
Coeur D Alene, ID
MERC MNTNER
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2021
verified customerVerified Customer
0
Category: Service
They didn't do anything
They had my car for 3 1/2 hrs to tell me my microphone didn't work cause I didn't have one. And also I wanted a upgrade on my navigation system and on the workers paper it said 89.00 well he said an upgrade won't help with your microphone problem (before he even looked at the car) and crossed it off the paper. So when I go to pick up my car I'm charged 99.00 for the diagnostic (I'm fine with) but no upgrade on the navigation system and tells me on a peice of paper where to go to get the cds to upgrade myself and they want 149.00. So I scheduled this appointment over a month ago to get absolutely nothing done waste 3 1/2 hrs with no car and paid 99.00. And then the staff is rude I was in the middle of talking to one and he had to go talk to another worker says he will be back and never saw him again. And the kid who dropped off my car when I said have a good day doesnt say one word or even look at me. Very rude guy that helped me by assuming I didn't want the upgrade when that's what I called for and fix the microphone (which couldn't be without factory mirror). Would never go back
Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
verified customerVerified Customer
9
Category: Service
Did what they said they were going to do!
I went in with a proposed service recall and they verified and fixed it without trying to sell me anything else. I added on an oil change and it was a great price!
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your recall and your oil change at the same time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JT
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JEFFREY T.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
verified customerVerified Customer
10
Category: Service
Great
Great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Jeffrey, thank you for the great review! We're so glad that you had such a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TO
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TIM O.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
10
Category: Service
Outstanding...
Your service was exceptional, the job was done extremely quick and done by competent tech's. The value was great and came in below my original cost projections. I'm a happy return customer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2021 02:47 PM

Tim, thank you for the outstanding review! We're so glad that you had such a fast and pleasant experience! We're grateful that you chose to come back to us and hope to be able to serve you again when you have further needs in the future!

Employees worked with

CD
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CHARLES D.
Spirit Lake, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
verified customerVerified Customer
8
Category: Service
Service Dept
Great service, great price but didn't receive the free car wash coupon like last time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/05/2021 02:48 PM

Charles, we're glad that you enjoyed your service. We apologize that you didn't receive your coupon but we'd like to make it right. Please reply to this review with your mailing address and we'll drop a coupon in the mail for you. Thank you for choosing Mike White Ford!

Employees worked with

JB
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JOHN B.
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/08/2021
verified customerVerified Customer
3
Category: Service
Loyal customer, but no return loyalty from this dealership.
Purchased six new vehicles in last ten years, one new vehicle is on order and in transit, appointment set with sales to order another two new vehicles in coming weeks. Performed all service, without exception, for the last eleven years. Purchased many accessories over the years. All this….hundreds of thousands in sales….and had to wait 7 weeks for a simple service appointment. Rethinking my future buying, place of service, business purchases, and recommendations to friends.
Employees worked with

Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
GREAT!
WOULD RECOMEND!
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BG
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BILLY G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
verified customerVerified Customer
10
Category: Service
All good
I went in for warranty work and needed a check up on a couple minor issues. The warranty work went perfect and a free inspection resolved my questions.
All good.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Billy, thank you for the good review! We're glad that the warranty work went smoothly and we were able to answer your questions with the inspection! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2021
verified customerVerified Customer
0
Category: Service
2 months to get an appointment
There is an almost 2 month wait to get an oil change. The gentleman who I spoke with was as accommodating as possible, but the inability to schedule an appointment is frustrating, I have a basic service contract and am unable to use it since my mileage would be way past the limit if I wait for Mike White service to get me in.
Employees worked with

MS
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MARK S.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
verified customerVerified Customer
9
Category: Service
Excellent customer service
Work was completed quickly
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:52 AM

Mark, thank you for the excellent review! We're so glad that your work was completed quickly and well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
verified customerVerified Customer
9
Category: Service
Just and oil change this time
Not much to say about this visit, as it was a routine oil change.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! We're glad that your oil change went smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DT
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DENICE T.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customerVerified Customer
10
Category: Service
Exceeded expectations
On Monday, my brand new Expedition presented a significant oil leak. I called the service department immediately and Cole offered to take a quick look that day to ensure the car was safe to drive, and at the same time booked an appointment for Wednesday to perform a more detailed check. I brought the car in Monday afternoon and was informed the car could not leave for safety reasons; Cole provided a service loaner and promised an update when the car could be better examined, likely on Wednesday which was the day of my original appointment. Adam called mid-morning Tuesday and told me the leaking crankshaft gasket was fixed and I could pick up the car at lunchtime Tuesday. Totally exceeded my expectations. Great customer service and communication by both Cole and Adam.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:46 AM

Denise, thank you for the kind review. It's never a good time when there are issues with a brand new vehicle. We really apprentice your patience and understanding. We're so glad that we were able to take care of the issue and get you back in the car quickly and safely! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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