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Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

KM

KARLA M.

Coeur D Alene, ID

07/14/2022

Verified Customer

9

Category: Service

Service

In the short time after buying our used 2016 F-150 we had some electrical issues and our back-up camera worked only sporadically. We had to take two trips in for the electrical fix, and another to replace the back-up camera. While it was frstrating for us, that applied to the mechanics too. The extended warranty took care of our expenses and provided "loaner vehicle" too. Now our P/U seems almost new and we are happy with it. The frustrated service guys, Adam in particular, hung in there with us and delivered. Thank you Mike White Ford. You are earning our future business.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:12 PM

Karla, we hear your frustrations! It feels awful when things go wrong soon after people purchase a vehicle, but we're so glad that the extended warranty worked exactly in the manner in which is was designed. Our service team is so pleased that we were able to get everything taken care of for you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Osburn, ID

07/12/2022

Verified Customer

8

Category: Service

Did the work quicker than quoted. All requests were addressed and taken care of.

Brought my truck in for a factory recall. Work was done quicker than I expected and all issues were fixed. A loaner car was needed and was waiting when I arrived.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:55 AM

Anonymous, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you back on the road even sooner than anticipated. We look forward to serving you again in the future.

Employees worked with

Service Advisor

AF

ALLAN F.

Post Falls, ID

06/21/2022

Verified Customer

10

Category: Service

Mike White Ford sets the STANDARD for SERVICE

EXCELLENT SERVICE AS USUAL!

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2022 08:56 AM

Allan, thank you for the excellent review! We're so glad that you had such a positive experience! We look forward to serving you again in the future!

Employees worked with

Service Advisor

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

06/02/2022

Verified Customer

9

Category: Service

Redoing seal seep and diagnosis engine check

Seep looks like it is fixed now. I’ll keep monitoring. Engine check light diagnostics proved inconclusive but is remaining off. Fixed weather stripping between cab and bed. All work done 2.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:41 PM

Hank, thank you for the positive review. We're glad that the seep looks like it is all sorted for now and the weather stripping looks good. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LW

LAWRENCE W.

Nine Mile Falls, WA

Ford F350

05/28/2022

Verified Customer

10

Category: Service

Transmission Repair

The truck had, often, a very hard 2-1 downshift, sometimes 3-2, and once 7-5. Initially, reprogramming was accomplished, with no appreciable improvement. The valve body was overhauled and, so far, shifts, both up and down, are smooth. Mike White Ford was excellent to work with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:15 PM

Lawrence, thank you for the 5 star review. We're so glad that we were able to get things sorted and smooth for you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JA

JUDY A.

Dalton Gardens, ID

05/28/2022

Verified Customer

10

Category: Service

Excellent and proffesional

Excellent and professional service

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:14 PM

Judy, thank you for the excellent review! It was a pleasure serving you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford Crown Victoria

05/25/2022

Verified Customer

10

Category: Service

I arrive, they boogie, I leave

See above

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TC

THOMAS C.

Careywood, ID

05/25/2022

Verified Customer

10

Category: Service

Dependable service

Our recent warranty repair (dash panel replacement) had several completion delays due to damaged replacement parts being sent by Ford, twice. Our service contact Adam kept us informed throughout the process and was good to work with. Their initial estimate was exactly what the final cost was, and a fair price for the work performed. We are always confident that the service team at Mike White Ford will provide top quality service at a fair price, even if they are challenged by unforseen events during the process.
I would highly recommend Mike White Ford service. For that matter their sales team was also great to work with. No hidden fees, fair price, smooth process.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:43 PM

Thomas, thank you for the kind review. We appreciate your patience and we're so glad that we were able to assist and get your dash panel repaired successfully! Thank you for your kind words. We look forward to serving you again in the future.

Employees worked with

Service Advisor

SS

SHAWN S.

Rathdrum, ID

05/25/2022

Verified Customer

10

Category: Service

Problem

Problem with automatic mirror on a new truck. Issue was fixed quickly. Appreciate the follow up and great service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:37 PM

Shawn, thank you for the kind review. We're so glad that we were able to get your automatic mirror taken care of quickly! We look forward to serving you again in the future.

Employees worked with

Service Advisor

LS

LARRY S.

Harrison, ID

05/20/2022

Verified Customer

10

Category: Service

Warranty work

Adam was very helpful in getting the truck done. Ordered gaskets etc in advance so it wouldn’t be fired up. Truck was finished ahead of schedule and seems to be great

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:38 AM

Larry, thank you for the great review. We're so glad that Adam took care of everything early and that everything went according to plan on the day of! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

05/18/2022

Verified Customer

10

Category: Service

Rear main &Torque converter hub seals replacement

Both Ms Conti and Mr Ritch were very helpful, courteous and friendly. My truck was finished in two days as promised, and Mr Ritch noticed that I am a veteran and gave me a discount on my bill. I’d also like mention and thank Mr Baker for his help and professionalism. Mike White Ford was typically Top Drawer!

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:48 AM

Hank, thank you for the kind review. We're so glad that we had the opportunity to serve you. We will be sure to give extra kudos to Ms. Conti, Mr. Ritch, and Mr. Baker! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

Ford F350

05/18/2022

Verified Customer

10

Category: Service

EXCELLENT SERVICE

Always very polite, attention to detail, and timely service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:46 AM

Anonymous, thank you for the excellent review! Polite, detail oriented and timely are all very important goals for us! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SL

STEPHANIE L.

Santa Monica, CA

05/06/2022

Verified Customer

10

Category: Service

Worked me in while traveling.

I was traveling through Coeur d'Alene and had a noise from the wheel of my F150. Chelsea at Mike White Ford was super professional in both listening to my problem and then speaking to service about working me in on short notice. I truly appreciate it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:09 AM

Stephanie, thank you for the kind review. Vehicle troubles while traveling can be quite a headache. We're so glad that we were able to get you in and back out on the road. We will be sure to pass along your kind words to Chelsea! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

Ford F250

04/21/2022

Verified Customer

10

Category: Service

Best Service

Adam Ritch was awesome!! I drive a service truck and had an electrical issue and needed immediate help. None of the dealerships in Spokane were able to see me. The whole team was fast, efficient, and friendly, well worth the extra drive time. Thanks again.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2022 02:47 PM

Anonymous, thank you for the fantastic review! We will be sure to pass along your kind words to Adam. We appreciate you driving a little farther and promise to work hard to continue to make it worthwhile to you!

Employees worked with

Service Advisor

MF

MARK F.

Hayden, ID

04/16/2022

Verified Customer

10

Category: Service

Problem with door latch; factory recall

When the temp fell to 20 degrees, the driver door on our 2015 F-150 would not latch. I called the dealership at 6 PM and was informed by the young lady at the Service Dep’t. of a factory recall. She scheduled an appointment for us. The Service Dep’t. repaired the truck. Problem solved! A+ service. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:41 PM

Mark, thank you for the 5 star review. We're so glad that we were able to take care of your recall for you and get your latch back into working order. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-250 SRW

04/12/2022

Verified Customer

3

Category: Service

Oil leak diagnosis

Brought my truck in for a diagnosis of an oil seep. I waited over 3 hours for a one hour process. I know that the diagnosis was complete over a hour before the diagnosis results were explained to me and my truck was returned. I saw my truck returned to the parking lot over a hour before I was contacted.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 01:00 PM

Anonymous, thank you for reaching out and letting us know about this situation. We will do some investigating and will reach out once we have some idea as to what happened and how we can ensure that the situation doesn't happen again.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

03/22/2022

Verified Customer

6

Category: Service

Service engine soon light

The men at the service desk are great. It just seems to take a long time and many trips back to the dealership to get things fixed. We are now waiting for parts. You would think for the cost of repairs the dealership would have parts to fix the issues. This will make the third trip in to fix this issue .

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:24 PM

Anonymous, thank you for letting us know about this issue. I'm going to have one of my Service Managers look into the situation and see if there is anything that we can do to expedite or improve upon your experience. Thank you for reaching out so that we can work towards improving!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

03/12/2022

Verified Customer

10

Category: Service

Great fast service

I appreciated your staff. They were all very helpful and easy to work wifh. Got my vehicle done fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:09 PM

Anonymous, thank you for the great review! We're very proud of our team and glad that you had such a positive experience with them. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

03/12/2022

Verified Customer

10

Category: Service

Service

Mike white has great people

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:07 PM

Vern, thank you for the 5 star review. We're very appreciative of our amazing customers like you! Thank you for choosing Mike White Ford.

Employees worked with

Service Advisor

SS

SHAWN S.

Rathdrum, ID

03/06/2022

Verified Customer

10

Category: Service

Great people and service!

Had an issue with a new vehicle, was fixed immediately. Appreciate their commitment to customer service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:18 PM

Shawn, thank you for the 5 star review. We're so glad that we were able to get everything sorted and make sure that you were safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

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