AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

TO

TIM O.

Post Falls, ID

Ford Super Duty F-350 SRW

10/06/2021

Verified Customer

10

Category: Service

Outstanding...

Your service was exceptional, the job was done extremely quick and done by competent tech's. The value was great and came in below my original cost projections. I'm a happy return customer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2021 02:47 PM

Tim, thank you for the outstanding review! We're so glad that you had such a fast and pleasant experience! We're grateful that you chose to come back to us and hope to be able to serve you again when you have further needs in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

09/03/2021

Verified Customer

10

Category: Service

GREAT!

WOULD RECOMEND!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BG

BILLY G.

Coeur D Alene, ID

09/02/2021

Verified Customer

10

Category: Service

All good

I went in for warranty work and needed a check up on a couple minor issues. The warranty work went perfect and a free inspection resolved my questions.
All good.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Billy, thank you for the good review! We're glad that the warranty work went smoothly and we were able to answer your questions with the inspection! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MS

MARK S.

Liberty Lake, WA

08/25/2021

Verified Customer

9

Category: Service

Excellent customer service

Work was completed quickly

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:52 AM

Mark, thank you for the excellent review! We're so glad that your work was completed quickly and well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford F250

08/22/2021

Verified Customer

9

Category: Service

Just and oil change this time

Not much to say about this visit, as it was a routine oil change.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! We're glad that your oil change went smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DT

DENICE T.

Coeur D Alene, ID

Ford Expedition

08/19/2021

Verified Customer

10

Category: Service

Exceeded expectations

On Monday, my brand new Expedition presented a significant oil leak. I called the service department immediately and Cole offered to take a quick look that day to ensure the car was safe to drive, and at the same time booked an appointment for Wednesday to perform a more detailed check. I brought the car in Monday afternoon and was informed the car could not leave for safety reasons; Cole provided a service loaner and promised an update when the car could be better examined, likely on Wednesday which was the day of my original appointment. Adam called mid-morning Tuesday and told me the leaking crankshaft gasket was fixed and I could pick up the car at lunchtime Tuesday. Totally exceeded my expectations. Great customer service and communication by both Cole and Adam.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:46 AM

Denise, thank you for the kind review. It's never a good time when there are issues with a brand new vehicle. We really apprentice your patience and understanding. We're so glad that we were able to take care of the issue and get you back in the car quickly and safely! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

08/13/2021

Verified Customer

10

Category: Service

AC Fixed

Jesse got my car in and was able to figure out why my AC didn’t work. The issue was fixed and my AC has been working good ever since.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:12 PM

Anonymous, thank you for the 5 star review! We're so glad that Jesse was able to get your AC situation sorted out! It's hot out there and AC isn't exactly optional right now! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PA

PAT A.

Coeur D'Alene, ID

08/02/2021

Verified Customer

Category: Service

2018 Explorer service

Adam was very helpful & explained everything very good.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Pat, thank you for the 5 star review! We're so glad that you had such a good experience with Adam! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TA

TRENT A.

Post Falls, ID

07/28/2021

Verified Customer

Category: Service

Great customer service

Stayed in touch and let me know what was going on.

Thank you

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 01:59 PM

Trent, thank you for the great review! We're so glad that you enjoyed the communication level of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

07/20/2021

Verified Customer

Category: Service

quick and friendly service.

quick and friendly service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:32 PM

Anonymous, thank you for the 5 star review! Quick and friendly service are two of our most important goals for all customer experiences! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

07/16/2021

Verified Customer

Category: Service

Helpful and professional

The Service Department Staff welcomed me for my appointment and were efficient in getting the service done. Even though I did not buy my vehicle from Mike White Ford, they performed the recall service as if I purchased my vehicle there. Small gestures speak volumes. I left feeling satisfied with the service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2021 02:42 PM

Anonymous, thank you for the kind review! We're so glad that your appointment was a success and that you felt warmly welcomed! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MS

MARK S.

Liberty Lake, WA

07/01/2021

Verified Customer

Category: Service

Customer service

My appointment was completed within the timeframe it was scheduled and everything was very satisfactory.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:36 PM

Mark, thank you for the 5 star review! We're so glad that we were able to complete your work both on time and in a satisfactory manner! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RK

ROBERT K.

Rathdrum, ID

06/29/2021

Verified Customer

Category: Service

Airbag Replacement

I took my Ford Ranger truck in for service to replace my passenger side airbag and
was extremely pleased with the level of service provided. Original estimate of repair
was 3 hours but they did the work in just 2 hours at no cost to me. They also performed
a multi points inspection and I received a copy of that report with everything looking fine.
All service personnel were professional and cordial including Dirk who provided a ride
with their courtesy shuttle. I would recommend this Service Dept. to others.

Sincerely,
Robert K

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:31 PM

Robert, thank you for the 5 star review. We're so glad that you were pleased with the repair and our courtesy shuttle! Your kind words mean a lot! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

06/12/2021

Verified Customer

Category: Service

GREAT SERVICE

GREAT SERVICE

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:15 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RL

ROY L.

Coeur D'Alene, ID

06/10/2021

Verified Customer

Category: Service

Excellent service as usual

Adam was our service representative, he went above and beyond to diagnose the problem with my husbands truck. And got the job done in a timely manner. We have a 2005 Ford Ranger and have never taken it to be serviced anywhere but this Ford dealership, even though it has gone thru multiple owner changes, the service has always remained the same, we will never stop coming here for the excellent service we receive. This is why the good ole 2005 ranger keeps on truckin!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:58 PM

Roy, thank you for the excellent review! We're so glad that Adam was able to serve you so well! We'll be sure to pass along your kind words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

05/28/2021

Verified Customer

Category: Service

Excellent

Love the company and all who I have worked with

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2021 12:16 PM

Anonymous, thank you for the excellent review! We're so glad that you've had such great experiences with us and our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PS

PAMELA S.

Post Falls, ID

Ford Transit Van

05/26/2021

Verified Customer

Category: Service

Great Crew

Friendly professional service crew. Always a good experience at White Ford.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:18 PM

Pam, thank you for the great review! It's always nice to see you! We're so glad that you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RA

RICHARD A.

Post Falls, ID

05/25/2021

Verified Customer

Category: Service

Just what I needed

Standard oil change as expected for a reasonable price, plus real diagnostic of the problem I was experiencing with concrete steps to resolve it.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2021 03:22 PM

Richard, thank you for the great review! We're so glad that your oil change went smoothly and that you were able to get a diagnostic with steps for resolution! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CR

COLLEEN R.

Coeur D Alene, ID

05/15/2021

Verified Customer

Category: Service

Professional service

Perfect and easy experience. Done what was asked

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2021 01:18 PM

Colleen, thank you for the great review! We're so glad that you found your service experience to be perfect and easy! That's always what we aim for! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TH

TED H.

WA

Ford F350

04/30/2021

Verified Customer

Category: Service

Friendly and helpful people

Every time I go here, the staff are happy to see me and are ready to jump in and take care of what I'm there for. They work at making sure I know the outcome of the service and take the time to explain all aspects of the diagnosis and the repair.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:28 PM

Ted, thank you for the great review! We're so glad that you always feel taken care of when you're here! Our service team genuinely cares! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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