Adam Ritch

03/29/2021

Verified Customer

Category: Service

Great Service

Very professional

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:52 PM

Paul, thank you for the 5 star review! We're so glad that you found our team to be great and professional! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-350 SRW

Verified Customer

Hoquiam, WA

03/26/2021

Verified Customer

Category: Service

Customer service

We came from the coast our check engine light came on for the third time had already taken it to Ford on the coast, stopped by Ford in Coeur d’Alene and they brought let us bring it in the next day. They figured out it was a recall and fixed it that day for free. Thank you so much to Mike White Ford.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:33 PM

Anonymous, thank you for the 5 star review! Although we're sorry that you had to drive so far to get your truck taken care of, we're so glad that we were able to sort it out for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DAN S.

Hayden, ID

03/17/2021

Verified Customer

Category: Service

New keys

Do too my work Schedule the team at Mike White Ford changed all of their schedules to accommodate My company !
Thank You all of you so much !
Dan S

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/18/2021 03:54 PM

Dan, thank you for the 5 star review! We always promise to do our best to accommodate any schedule and make your experiences as convenient as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PAT A.

Coeur D'Alene, ID

Ford Explorer

03/16/2021

Verified Customer

Category: Service

Vehicle service 2018 Explorer

The work that needed to be done...fixing the passenger heat seating mechanism was repaired. The only downside to this was it took this 2nd visit to get fixed. I had brought in before & was told it was fixed & it wasn't. When this was pointed out that still wasn't working my husband & I were given various reasons that this seat was different than how the other seats in the vehicle worked. So I just dropped it. Then decided no that this should be able to get fixed...was firm about it this time & it got done. So this is why the 5 stars

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2021 01:57 PM

Pat, thank you for the 5 star review. We're sorry that it took 2 visits to get your heat situation fixed, but we're so glad that we were able to get there in the end! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RICHARD C.

Rathdrum, ID

Ford F350

03/15/2021

Verified Customer

Category: Service

Fixed the problem this time around!

They followed up after my concerns that the work I requested was not completed properly the first time around. Another appointment was scheduled and now everything works great. This dealership wants to make sure you are satisfied.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2021 01:55 PM

Richard, thank you for the kind review! We're so glad that everything is working great now! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KAREN T.

Rathdrum, ID

Ford Escape

03/08/2021

Verified Customer

Category: Service

Easy 5 stars

First experience with Mike White Ford. From the phone call to schedule service to my arrival and departure I would give 10 stars if able. Staff was friendly, attentive and made me feel well cared for. So I had no thoughts that my car wouldn't be cared for the same way. Very pleasant experience and will most definitely be returning for anything my car needs.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/09/2021 02:19 PM

Karen, thank you for the kind review! Thank you for giving us a chance with your first visit! We consider ourselves very lucky to have earned your trust and will continue to work hard to keep it! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JAKE H.

Hayden, ID

Lincoln LS

02/26/2021

Verified Customer

Category: Service

Adam Ritch = Stud

Adam is a great dude. Takes great care of me every time.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:13 PM

Jake, thank you for the great review! We're so glad that you had such a positive experience with Adam! We'll be sure to pass along your very complimentary words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LEON O.

Rathdrum, ID

Ford Expedition

02/26/2021

Verified Customer

Category: Service

Good service

Adam is a very good service tech/keep him around and give him a raise!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:12 PM

Leon, thank you for the good review! We're very proud of Adam and will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RICHARD C.

Rathdrum, ID

Ford F350

02/25/2021

Verified Customer

Category: Service

Nice people, but didn't fix the problem!

I took my 2020 F-350 in because the driver door lock works inconsistently. When it gets below freezing it doesn't work at all. I have read many online owner reviews of this problem and it seems to be quite common, and is usually fixed by replacing the actuator. I told them all of this in great detail and left my truck there for an entire day. The dealership did give me a ride to work which I appreciate, however when I returned I was told that because the door lock issue was related to freezing, they could not repair it unless they could check it while frozen and not working. They said I would have to leave the truck overnight in freezing weather so they could check it in the morning, and to be sure and bring it back if it happened again. Guess what, it happened the very next morning when I went out to start it! Very predictable. There are a couple of problems with the recommended remedy. The first is how do you determine that it will get cold enough on a specific night to make sure it is "frozen enough?" In this climate it is anybody's guess. Spring is approaching so I guess maybe next December or January? Secondly, by the time the truck was inside to work on it, it would likely be thawed out enough so it would work fine. I am not willing to experiment with the weather to do this until the problem can be solved. I need the truck, its not a convenient thing to leave it overnight. So, basically I was told in a nice way that they either couldn't or wouldn't fix the problem. It's the temperature's fault, right? I don't know why they just didn't replace the switch or actuator, or whatever it is. It would have been worth a try. I am sure freezing weather and improperly working door locks are not just something you have to live with on an $80,000+ truck. I also purchased extended warranty coverage as well and the truck is still under factory warranty. I have determined I will take it to another dealership to see if they can do better. At this point it seems to be my only choice.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/02/2021 09:12 AM

Richard, thank you for reaching out and taking our call. We look forward to seeing you for your upcoming appointment and working towards a solution!

Employees worked with

Verified Customer

Post Falls, ID

Ford Focus

02/24/2021

Verified Customer

Category: Service

My 19-year-old car was going Klickety cleaning boom bang bang

A Poem...

My 19-year-old car was going Klickety clang boom bing bang

Noises it did make

So into the Ford garage I did takes

Because my old focus
was making such a ruckus

Now it purrs And goes hummmm

OK I know this poem is dumb.

My only complaint was with the hot cocoa… Somebody forgot to change it… Big big no-no

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/25/2021 03:18 PM

Anonymous, thank you for the poem! We've read them before and we always love them! Also thanks for letting us know about the hot cocoa, it shouldn't happen again! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you and reading our next poem whenever you need us next!

Employees worked with

Verified Customer

Airway Heights, WA

Ford F350

02/24/2021

Verified Customer

Category: Service

owner

EXCELLENT SERVICE

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/24/2021 01:52 PM

Anonymous, thank you for the excellent review! We're so glad that you had a great service experience! We're very proud of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

LORNA G.

Coeur D'Alene, ID

Ford Focus

02/11/2021

Verified Customer

Category: Service

Customer service

Great customer service. Ready to help and very pleasant

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2021 04:56 PM

Lorna, thank you for the 5 star review! We're so glad that you were happy with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TERRY D.

Coeur D Alene, ID

02/10/2021

Verified Customer

Category: Service

Quick service

I was very pleased with how I was treated as well as how efficient the maintenance was done on my vehicle

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/11/2021 02:03 PM

Terry, thank you for the great review! We're so glad that your maintenance was successful and fast! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-250 SRW

Verified Customer

Hayden, ID

02/05/2021

Verified Customer

Category: Service

Great Customer Service

Adam genuinely cares about customer satisfaction and went the extra mile to make sure all my concerns were thoroughly addressed.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/08/2021 02:48 PM

Anonymous, thank you for the 5 star review review! We're very proud of Adam and will be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WILLIAM B.

Pinehurst, ID

Ford F250

02/04/2021

Verified Customer

Category: Service

Great Service

Adam Ritch and Joe Fio are the best and that is why I have my work done at Mike White Ford!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 02:48 PM

William, thank you for the great review! We're so glad that you have such great and consistent service with us! We'll be sure to pass along your kind words to both Adam and Joe! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RICK T.

02/04/2021

Verified Customer

Category: Service

Great Customer Service

Very friendly and personable service. Highly recommend this Dealership.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 02:47 PM

Rick, thank you for the 5 star review! Our customers are everything to us and we always want to make sure they are taken care of and feel valued! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

OREN M.

Kingston, ID

Ford Escape

02/02/2021

Verified Customer

Category: Service

Service department

Fast, friendly and efficient

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2021 02:33 PM

Oren, thank you for the 5 star review. Fast, friendly and efficient are always our goal for our service customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JULIE H.

Potlatch, ID

Ford Escape

01/31/2021

Verified Customer

Category: Service

On time service

I recently bought a new vehicle at Mike White Ford and I love it. Unfortunately my service engine light came on and the part that was needed was not in stock so they scheduled another appointment for me. The day of that appointment they were ready for me when I arrived and got the job done.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2021 02:45 PM

Julie, thank you for the good review! It's never fun when things come up with new vehicles, but we're so glad that we were able to get the part back in stock and get you back on the road as fast as we possibly could! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Ford Super Duty F-350 SRW

CHET P.

Coeur D'Alene, ID

01/28/2021

Verified Customer

Category: Service

Mike White warranty service

My 05 6.0l F350 has had its share of problems as they do. In Nov I had a serpentine belt tensioner go south causing an intense screech at 3000 rpms. Mike White service handled the repair and changed the serpentine belt at that time. My favorite truck developed another mysterious squeak in mid Jan. The crew at Mike White addressed the issue and recognized the warranty issue and addressed it accordingly. A+

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:30 PM

Chet, thank you for the fantastic review. Having a screechy or a squeaky truck is never fun, but we're so glad that we were able to get it sorted out for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Lincoln MKS

01/26/2021

Verified Customer

Category: Service

Myself

The people they try to give you the best for your money

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 12:50 PM

Anonymous, thank you for the 5 star review! We always want our customers to have the best possible experience and we work hard to do our best! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with