Business Solutions
SureCritic / Crain Hyundai Little Rock / Anthony Hicks
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Anthony Hicks

SALES MANAGER
Crain Hyundai Little Rock
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(117 reviews)
86

Reviews of Anthony Hicks

EC
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Eloise C.
Little Rock, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customer Verified Customer
Category: Sales
Exceptional service
Aaron Fagen made my buying experience a positive one. His excitement and knowledge about the car really sold me.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2021 05:09 AM

Eloise,
Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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Anthony Hicks
SALES MANAGER
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ANTONIO SHAWDERS
SALES CONSULTANT
EC
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Eloise C.
Little Rock, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customer Verified Customer
Category: Sales
Exceptional service
Aaron Fagen made my buying experience a positive one. His excitement and knowledge about the car really sold me.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2021 05:09 AM

Eloise,
Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Cabot, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customer Verified Customer
Category: Sales
Great staff
Willingness to make a deal work
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/27/2021 12:48 PM

Kevin,
Thanks for the great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/27/2021 12:57 PM

Thanks for this great review!

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Cabot, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customer Verified Customer
Category: Sales
Great staff
Willingness to make a deal work
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/27/2021 12:48 PM

Kevin,
Thanks for the great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/27/2021 12:57 PM

Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Nashville, AR
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customer Verified Customer
Category: Sales
choice
wanted a fairly inexpensive vehicle for college student. Was given 1 to look at and I found the other on the salesroom floor. BUT i did asked for the least expensive....
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/20/2021 11:51 AM

Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
BB
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Betty B.
Sheridan, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customer Verified Customer
Category: Sales
Awesome
Easy all around
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/18/2021 12:40 PM

Betty,
Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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Anthony Hicks
SALES MANAGER
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EDWARD TAYLOR
SALES CONSULTANT
BB
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Betty B.
Sheridan, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
verified customer Verified Customer
Category: Sales
Awesome
Easy all around
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/18/2021 12:40 PM

Betty,
Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
EDWARD TAYLOR
SALES CONSULTANT
BJ
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Betty J.
Alexander, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customer Verified Customer
Category: Sales
Real salesman!!
Our salesman was knowledgeable of the vehicles. Very kind, attentive to what we were looking for. Not pushy, listened and found the perfect car for me, including size, and price.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/04/2021 06:11 AM

Betty,
Thank you for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/04/2021 06:12 AM

Betty,
Thank you for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
BJ
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Betty J.
Alexander, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customer Verified Customer
Category: Sales
Real salesman!!
Our salesman was knowledgeable of the vehicles. Very kind, attentive to what we were looking for. Not pushy, listened and found the perfect car for me, including size, and price.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/04/2021 06:11 AM

Betty,
Thank you for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/04/2021 06:12 AM

Betty,
Thank you for this great review!

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
PE
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Peggy E.
Alexander, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2020
verified customer Verified Customer
Category: Sales
Crain Hyundai
Nice folks, knowledgeable
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/28/2020 05:26 AM

Peggy,
Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020
verified customer Verified Customer
Category: Sales
Disingenuous sales tactic
Just very non transparent as to the final price and what all was included in the agreed and signed contract.
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/17/2020 10:42 AM

Customer Satisfaction is very important to us.  I do apologize for your unhappy experience.  My name is Kimberly Stewart, Customer Relations Manager.  Please give me a call to discuss your issues so I can make upper management aware.  You can reach me at 501-604-1502.  I look forward to hearing from you.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/21/2020 07:42 AM

Please let me know that yu have rceived your paperwork and that it is correct.  Please give me a call at  501- 604-1502.
Thanks, Kimberly Stewart CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/22/2020 08:37 AM

Darrell,
I did try to call you back this morning.  I did leave you a voicemail.  I have reordered your paperwork.  Hyundai will be sending you a rescore survey and that survey is on me and if I did reach out to you to try to resolve your issues.  Hyundai likes to know that we do reach out to a customer if they are unhappy and take care of their concerns.  Please let me know if there is anything else I can help you with.  Kimberly Stewart, CRM

Employees worked with
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Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
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CLARENCE FINLEY
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020
verified customer Verified Customer
Category: Sales
Disingenuous sales tactic
Just very non transparent as to the final price and what all was included in the agreed and signed contract.
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/17/2020 10:42 AM

Customer Satisfaction is very important to us.  I do apologize for your unhappy experience.  My name is Kimberly Stewart, Customer Relations Manager.  Please give me a call to discuss your issues so I can make upper management aware.  You can reach me at 501-604-1502.  I look forward to hearing from you.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/21/2020 07:42 AM

Please let me know that yu have rceived your paperwork and that it is correct.  Please give me a call at  501- 604-1502.
Thanks, Kimberly Stewart CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/22/2020 08:37 AM

Darrell,
I did try to call you back this morning.  I did leave you a voicemail.  I have reordered your paperwork.  Hyundai will be sending you a rescore survey and that survey is on me and if I did reach out to you to try to resolve your issues.  Hyundai likes to know that we do reach out to a customer if they are unhappy and take care of their concerns.  Please let me know if there is anything else I can help you with.  Kimberly Stewart, CRM

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
CLARENCE FINLEY
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customer Verified Customer
Category: Sales
Hyundai Palisade
Great experience. Mark was very helpful
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/14/2020 05:33 AM

Barry,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/14/2020 05:33 AM

Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
MARK MADISON
SALES CONSULTANT
AS
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Angela S.
Glenwood, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customer Verified Customer
Category: Sales
I feel valued there
Emmanuel cares that we are pleased
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:47 AM

Angela,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:49 AM

Angela,
Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Glenwood, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customer Verified Customer
Category: Sales
Great product!
This was our family's 7th Hyundai from Crain. They always treat you like family and will do what they can to make the deal.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:46 AM

Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/30/2020 06:49 AM

Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Bryant, AR
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customer Verified Customer
Category: Sales
Awesome experience
Everything was smooth, friendly, .... just GREAT!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 05:48 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 05:49 AM

Thanks for this great review!

Employees worked with
avatar
RODERICK GRAY
General Manager
avatar
Anthony Hicks
SALES MANAGER
avatar
MARK MADISON
SALES CONSULTANT
Verified Customer
Bryant, AR
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2020
verified customer Verified Customer
Category: Sales
Overall would recommend
I love my new car and it’s features!!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 06:08 AM

Ashley,
Thank you for your feedback, it helps us to improve. Customer Satisfaction is very important to us.  I feel if you do not get a 5 star survey then we did not do our job.  I have looked at your survey and see there are somethings of the process that you think need imporovement, so I have taken your concerns to upper management.  Please feel free to call me 501-604-1502 at anytime to discuss anything that is important to you. You will be getting a rescore survey from Hyundai.  That survey is on me and me only.  Hyundai likes to know that we take care of our customer needs big or small.  That survey will be on how I respond back to you.  Thank you for your business.  Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:09 AM

Please be sure to fill out the rescore survey....Thank you

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Bryant, AR
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2020
verified customer Verified Customer
Category: Sales
Overall would recommend
I love my new car and it’s features!!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 06:08 AM

Ashley,
Thank you for your feedback, it helps us to improve. Customer Satisfaction is very important to us.  I feel if you do not get a 5 star survey then we did not do our job.  I have looked at your survey and see there are somethings of the process that you think need imporovement, so I have taken your concerns to upper management.  Please feel free to call me 501-604-1502 at anytime to discuss anything that is important to you. You will be getting a rescore survey from Hyundai.  That survey is on me and me only.  Hyundai likes to know that we take care of our customer needs big or small.  That survey will be on how I respond back to you.  Thank you for your business.  Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:09 AM

Please be sure to fill out the rescore survey....Thank you

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2020
verified customer Verified Customer
Category: Sales
Serve
Excellent!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 05:59 AM

Thank you for your feedback.  Customer satisfaction is very impporant to us.  I feel if we do not score a 5 star on our surveys then we did not do our job.  I have looked at your survey and see where you were not happy with several of the steps in the buying process. You may call me at anytime to discuss your concerns or if there is something that I can do for you at 501.604.1502. I have taken these concerns to upper management.  Your feedback also helps us to improve on the process.  You will be getting a rescore survey from Hyundai, that survey will be on me and me only asking if I did reach out to you and how I handle yur concerns. Hyundai likes to know that we do take care of our customers. We strive for 5.  Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:08 AM

Please be sure to fill out the rescore survey.....Thank you

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
Verified Customer
Little Rock, AR
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2020
verified customer Verified Customer
Category: Sales
Serve
Excellent!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 05:59 AM

Thank you for your feedback.  Customer satisfaction is very impporant to us.  I feel if we do not score a 5 star on our surveys then we did not do our job.  I have looked at your survey and see where you were not happy with several of the steps in the buying process. You may call me at anytime to discuss your concerns or if there is something that I can do for you at 501.604.1502. I have taken these concerns to upper management.  Your feedback also helps us to improve on the process.  You will be getting a rescore survey from Hyundai, that survey will be on me and me only asking if I did reach out to you and how I handle yur concerns. Hyundai likes to know that we do take care of our customers. We strive for 5.  Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:08 AM

Please be sure to fill out the rescore survey.....Thank you

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
Anthony Hicks
SALES MANAGER
Displaying Review 61 - 80 of 117 in total
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