AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(201 reviews)
52

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2023
verified customer Verified Customer
10
Category: Service
Great people
People and service were outstanding
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:20 AM

Thank you so much for taking the time to share your experience! We are so pleased to know that our people and service were outstanding. We strive to provide the best customer service and we are thrilled that it was reflected in your visit.

Employees worked with

CB
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CINDY B.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2023
verified customer Verified Customer
10
Category: Service
Repair 2018 Ford F 150
I have a 2018 Ford F 150 which only had about 24,000 miles on it when I started having problems with the transmission. I brought it in to Mike White Ford for an inspection and I found out not only did it need a new transmission but also the cam phasers needed to be replaced & it also had a leak in the oil pan!! You can imagine how shocked & pissed I was because of the low mileage! My service advisor was AJ Mills & I couldn’t have asked for a better person to help me through this! He explained everything I needed done & was very supportive through the whole ordeal! He helped me get a rental car & got the parts in quickly & got my truck repaired quicker than I thought! This was my first experience with Mike White Ford and they couldn’t ask for a better representative! I won’t go anywhere else because of the fantastic service he gave. He went above & beyond what anyone would have expected!!! I can’t say enough good things about AJ!!! Thank you again!!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:22 AM

Thank you, Cindy, for such a kind review of AJ and our team at Mike White Ford of Coeur d'Alene. We are thrilled that we were able to provide you with a great experience despite the unfortunate transmission issue with your F 150. We are so grateful for your business and for trusting us to take care of your vehicle. We are committed to delivering superior service and we are glad that AJ was able to help make this process as easy as possible for you. Thank you again!

Employees worked with

JY
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JOHN Y.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2023
verified customer Verified Customer
10
Category: Service
Quich & easy !
I came in , sat down and and 2 hours later ,as briefed, the car was ready any I left !
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thanks for taking the time to review our business, John! We're so glad to hear that everything went smoothly and your car was ready as planned. We appreciate you choosing Mike White Ford of Coeur d'Alene and hope to see you again soon!

Employees worked with

Verified Customer
Trout Creek, MT
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2023
verified customer Verified Customer
10
Category: Service
Very attentive and knowledgeable staff
My vehicle issues were resolved quickly and efficiently. Thanks Mike White Ford!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:12 PM

We're thrilled that your experience with us was a positive one! We always strive to provide excellent customer service. Thank you for your business!

Employees worked with

JH
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JOEL H.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
verified customer Verified Customer
8
Category: Service
Fast & easy
We worked with both the Tyler’s at Mike White and were very happy with our experience. Not to mention we got a smoking deal. Thank you guys for easy process and making wife happy. She is so stoked - JH
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:24 AM

Thank you for your kind words, Joel! We are so glad to hear that both Tyler's were able to help you get such a great deal! We appreciate your business and are so pleased that your wife is so thrilled with her purchase. We hope you have many years of happy driving!

Employees worked with

JC
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JANET C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2023
verified customer Verified Customer
10
Category: Service
recall
As usual - everything went as promised. Great service with a smile
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you so much for your kind review, Janet! Our team strives to provide a great experience every time and we are delighted to know that we met your expectations. We look forward to continuing to serve you in the future!

Employees worked with

LP
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LEE P.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2023
verified customer Verified Customer
10
Category: Service
Excellent information from technician
My F150 Raptor had 3 separate issues. The technician was extremely knowledgeable about each problem and accurately took notes to document the issues. To be honest, not every technician had the same level of knowledge...the person I talked to on the phone the day before wasn't aware of some of the nuances relating to the IWE problem.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:24 PM

Thank you for your review, Lee! We are so pleased to hear that our technician was able to provide superior customer service and accurately take notes to document the issues with your F150 Raptor. We are glad that you were satisfied with the level of knowledge and expertise that our technician provided. We apologize that the person you spoke to on the phone the day before was not up to the same standard and we will work to ensure that our staff members are knowledgeable and prepared for any inquiries they may receive.

Employees worked with

TD
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TYLER D.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2023
verified customer Verified Customer
8
Category: Service
Great Experience
I was told exactly what they were going to do with my vehicle and it was done much sooner than expected.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:19 PM

Thank you for your great review, Tyler! We are so glad to hear that your visit to Mike White Ford of Coeur d'Alene was a positive one. We strive to provide excellent service and accurate information to all of our customers, and we are pleased that you experienced that with us. We look forward to seeing you again!

Employees worked with

Verified Customer
Kingston, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2023
verified customer Verified Customer
9
Category: Service
Battery service light repair
AJ is amazing at his job. He made sure to keep me updated on my repairs and showed empathy when things didn’t go as planned. The service department definitely lacked on the day he wasn't working.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you for your review! We are pleased to hear that AJ was able to provide you with great service. We strive to provide top quality customer service every day. We apologize if you felt that the service was lacking when AJ was not available. We value your feedback and we will use it to improve our service in the future.

Employees worked with

GB
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GERALDINE B.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
verified customer Verified Customer
10
Category: Service
Engine light on
They took my Ford truck in and ran a test to see why my engine light has been staying on and my vehicle running sluggish going. They found the problem. One spark plug bad. They replaced it and I had my truck back sooner than I expected.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:41 PM

Geraldine, we are so glad to hear that you had a pleasant experience with us. We strive to provide our customers with top-notch service and fast repairs. We're glad the issue with your Ford Truck was resolved and you are back on the road. If you ever have any other questions or needs, please don't hesitate to reach out!

Employees worked with

JG
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JERRY G.
ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2023
verified customer Verified Customer
10
Category: Service
Oil Change, Tire Rotation & Recall check.
Service is always a pleasant experience. My appointment was at 9:30am, but it was nearly 1:00pm before I was able to retrieve my vehicle. It was unusual to have the service take that long. Overall Mike White Ford service department scores well. Staff are friendly and in this situation they did say it would be 12:00 or 12:30 for completion.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/13/2023 12:08 PM

Thank you for taking the time to share your experience with us, Jerry. We are sorry to hear that your appointment took so long; we do strive to ensure our service is done in a timely manner. We appreciate the feedback and will use it to further improve our services.

Employees worked with

CV
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CALLIE V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customer Verified Customer
10
Category: Service
Great Customer Service, as always!
Mike White Ford has never let me down with their customer service. Thank you all!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

Thank you so much for your excellent review, Callie! We strive to provide the best service possible, and we are glad it has been a positive experience for you. It's our pleasure to serve you, and we look forward to seeing you again soon.

Employees worked with

YS
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YVETTE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customer Verified Customer
10
Category: Service
AJ in Service Dept
AJ helped along the way and never seemed to get annoyed with a single mom that knows nothing about cars that had tons of questions. He tried to help get the warrenty to cover the issue but wouldn't and kept us updated along the way. Would definitely recommend this team to anyone!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:56 AM

Thank you, Yvette, for your kind words and 5-star review! We are so pleased to hear that AJ was helpful and patient with you through the entire process. We are grateful for your loyalty and appreciate that you would recommend us to others. We look forward to seeing you again soon!

Employees worked with

VR
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VERNON R.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2023
verified customer Verified Customer
10
Category: Service
Recall fix
Very friendly and drop off and delivery was very good, no confusion. Gave me a time when done and was right on time. Awesome
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/19/2023 05:49 PM

Thank you for the positive review, Vernon! We are so happy to hear that you had a good experience with us. We strive to provide customer service that exceeds expectations and it is great to know that we achieved that. We value your business and appreciate your kind words.

Employees worked with

KF
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KIRSTEN F.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2023
verified customer Verified Customer
10
Category: Service
2022 Bronco
AJ and the whole team were absolutely awesome! I will never go anywhere else!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/15/2023 11:29 AM

Thank you for the positive review, Kirsten. We are so pleased to hear that AJ and the team provided you with great service. It is our mission to ensure that each customer gets the best service and we are delighted to have met your expectations. We look forward to serving you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customer Verified Customer
10
Category: Service
They were efficient and the work was done on time
Happy with your service.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you for visiting us! We are delighted you were happy with your service. Your satisfaction is our top priority!

Employees worked with

DG
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DAN G.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
verified customer Verified Customer
10
Category: Service
Recall Roof Rack
Technician got me right in. It was going to take two hours, but after one they came and got me! Under promise and over deliver, I love it!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:06 AM

Thank you for your 5-star review, Dan! We are thrilled to hear that we were able to exceed your expectations by getting you in and out quickly. We strive to provide excellent service that exceeds expectations and we're glad we could do that for you.

Employees worked with

TP
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TRACY P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2023
verified customer Verified Customer
10
Category: Service
No hassle
Dropped my car off the night before and it was done sooner than expected the next day. Everyone was friendly and helpful.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

We're thrilled you were pleased with your experience at Mike White Ford of Coeur d'Alene. We strive to provide the best service to our customers and are glad you were satisfied. Thank you for choosing us!

Employees worked with

JH
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JOHN H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2023
verified customer Verified Customer
10
Category: Service
2018 F150 Raptor
Mike White Ford service has been excellent and very courteous! I have a F150 Raptor with 30k and have been having issue with the IWE and the hubs make a terrible grinding noise. I have researched the problem and it is common on this drive system. I would like to see Ford support their excellent dealers like Mike White and find a solution to their problem. Also, because it can take months to get any service work scheduled your warranty can expire and Ford won't cover it. I have always had GM trucks, and this is my first Ford truck and unfortunately probably my last.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

Thank you for your kind words, John. We are glad to hear that you have found our service excellent and courteous. We understand your concern regarding the IWE and grinding noises associated with your F150 Raptor, and appreciate your suggestions for support from Ford. We are committed to providing high-quality service and are always looking for ways to improve our customer satisfaction. Once again, thank you for your business.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customer Verified Customer
10
Category: Service
easy check in
friendly staff and easy check in. quick and reliable service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for taking the time to review our dealership! We are so glad to hear that our friendly staff and efficient check in process made your service visit a pleasant one. We strive to provide all our customers with reliable and speedy service, and we are glad that we could do that for you.

Employees worked with
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