AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

SO

STEVEN O.

Coeur D Alene, ID

09/07/2022

Verified Customer

10

Category: Service

Great Service

This time around was great. The work time was well appreciated and care for our car was great. Still waiting on hearing about the hood for problem, but we’re sure AJ will get back to us soon.

Great to have the work completed correctly and in a timely manor.

Thanks So Much,

Steve Ostrom

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:36 PM

Steven, thank you for the great review! We're so glad that everything went so well. We hope that AJ has already gotten back to you regarding the hood issue, however, if not, please reply to this review and let us know so that we can get that handled for you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VM

VICKI M.

Coeur D Alene, ID

09/02/2022

Verified Customer

10

Category: Service

Great Emergency Brake Service

I appreciate the service department’s response to correct an emergency brake sticking problem.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:52 PM

Vicki, thank you for the 5 star review! A stuck emergency brake is a big deal and we're so glad that we were able to assist! Thank you for trusting Mike White Ford!

Employees worked with

Service Advisor

JV

JOHN V.

Post Falls, ID

09/01/2022

Verified Customer

10

Category: Service

Factory SW Update

Team was pleasant and I will recommend this dealership to my family and friends.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:45 PM

John, thank you for the fantastic review! We are very proud of our team and glad that you had a positive experience with them! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JL

JEFF L.

Hauser, ID

08/17/2022

Verified Customer

10

Category: Service

All issues fixed

Car had a shifting issue and the adaptive cruise control/crash mitigation system would periodically issue a sensor blockage. The shifting problem was quickly taken care of. The other issue took a bit longer but was properly repaired. The service department communicated with me and let me know the status and when I could expect the work on the vehicle to be completed.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:18 PM

Jeff, thank you for the positive review! We're so glad that we were able to solve both issues and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JT

JEFFERY T.

Post Falls, ID

08/12/2022

Verified Customer

10

Category: Service

F-150 repairs

They took my vehicle on time and quickly diagnosed the problem. They gave an accurate estimate of both the amount and duration of the repairs. The truck was finished on time and the cost estimate was as described. The truck is now performing as it should.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:07 PM

Jeffery, thank you for the 5 star review! We're so glad that our team was able to diagnose and solve the issue with your truck! We thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TD

TERRY D.

Coeur D Alene, ID

08/04/2022

Verified Customer

10

Category: Service

Great service

If you want your Ford serviced go to Mike White Ford they will not disappoint you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:50 PM

Terry, thank you for the great review! We work hard for our customers and take great pride in our work! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DF

DALE F.

Coeur D Alene, ID

08/03/2022

Verified Customer

10

Category: Service

great as always !!

If your Ford is importent to YOU , Then Mike White is the BEST!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:48 PM

Dale, thank you for the great review! We take great pride in our work and are so pleased to be able to serve our customers! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

07/30/2022

Verified Customer

10

Category: Service

Thumbs up for A+ job.

Needed to replace the short block on my 2017 Ford Escape. The dealership had to order the block and kit, which took awhile for the items to arrive. The Escape sat at the dealership for acouple weeks before the repairs were completed. During this time, the service techs were always very helpful and friendly. Special thanks to AJ for keeping me informed. Thank you all for the friendly service and a job well done.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:17 AM

Stephen, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and the service team! We're grateful that you chose us to work on your Escape! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JB

JOHN B.

Coeur D Alene, ID

07/02/2022

Verified Customer

10

Category: Service

Great service

AJ’s attention to detail and prompt communication with me was superb. I appreciate also the personal touch of those who checked me in and out. Mike White Ford is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:50 PM

John, thank you for the 5 star review! We're so glad that you had such a good experience with AJ and we look forward to serving you again in the future!

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

06/26/2022

Verified Customer

10

Category: Service

Engine light came on

My 2017 Escape's engine light came on. Couldn't make an appointment until the 17th of July. Decided to drop off the vehicle early at the dealership, in hopes they might be able to get it in earlier before the 17th. The service department called me on the 24th of June and indicated the vehicle was ready to pick up. I know your department has been very busy, so thank you and I appreciate your service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Stephen, thank you for your 5 star review! We appreciate your patience and are grateful that you gave us the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DK

DAVID K.

Rathdrum, ID

06/14/2022

Verified Customer

8

Category: Service

Customer Service

Customer service needs training.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

David, thank you for the 5 star review. We'd like to learn more about your feedback and see where we could focus some extra energy. Please reply to this email or call me directly so that I can learn more. (208) 215-7277 - Haley Baggins, Director of Culture, Training and Development

Employees worked with

Service Advisor

CK

CHARLES K.

Coeur D'Alene, ID

05/11/2022

Verified Customer

10

Category: Service

trailer brake problems

quick repair when problems accourd just befor our month long trip with a new trailer

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:23 AM

Charles, thank you for the 5 star review. We're so glad that we were able to get things sorted out and hope that you are having a great trip! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DP

DOUGLAS P.

Hayden, ID

05/03/2022

Verified Customer

10

Category: Service

Great people to work with

We've bought many Fords from Mike White Ford and each time it seems to get better.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:27 AM

Douglass, it is always a pleasure to serve you! We count you among our finest and most pleasant customers and we appreciate having the opportunity to serve you in both sales and service! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WH

WINIFRED H.

Post Falls, ID

05/02/2022

Verified Customer

9

Category: Service

Couldn't be more friendly

I barely set foot into the service area and I'm instantly greeted by someone who can help me. From the service advisor to the porters who took me home and picked me up, everyone was exceedingly professional, courteous and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:42 PM

Winifred, thank you for the kind review! We're so glad that you were warmly welcomed and had a great experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JD

JEREMY D.

Rathdrum, ID

05/01/2022

Verified Customer

10

Category: Service

Great service and friendly people

Great experience at a great place. Fast service and very knowledgeable.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:36 PM

Jeremy, thank you for the great review! It was our pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CR

COLLEEN R.

Coeur D Alene, ID

04/29/2022

Verified Customer

10

Category: Service

Great service

Had an appt for a leak. Told the advisor
I need to travel in a day , well they fixed
It and I was happy.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:21 PM

Colleen, thank you for the great review! We're so glad that we were able to take care of your leak before you needed to travel. We look forward to serving you again in the future!

Employees worked with

Service Advisor

RM

RONNIE M.

Pinehurst, ID

04/27/2022

Verified Customer

10

Category: Service

great job

did a good job checking out thing on my car

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:17 AM

Ronnie, thank you for the great review! We're so glad that you had a good experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

04/25/2022

Verified Customer

10

Category: Service

STELLAR SERVICE.

GREETING WAS EFFICIENT WITHOUT BEING RUSHED, DIAGNOSIS WAS THOROUGH, AND COMMUNICATION WAS TIMELY AND ACCURATE. EVERYTHING YOU WANT IN A REPAIR SHOP!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:16 AM

Anonymous, thank you for the stellar review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SG

STEVEN G.

Coeur D Alene, ID

Ford F250

04/24/2022

Verified Customer

10

Category: Service

2022 Superduty First Service

The crew at Mike White Ford really went above the call of duty for the first service on my new 2022 Superduty. Highly recommend them to all my Ford truck buddies!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:16 AM

Steven, thank you for the kind words. Your SuperDuty is awesome and it is a pleasure to work on it. We look forward to serving you and your truck again in the future!

Employees worked with

Service Advisor

KV

KENNETH V.

Hayden, ID

04/19/2022

Verified Customer

10

Category: Service

Factory re calls

Quick in and out, Everything was fix. Super nice service Tecs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2022 12:57 PM

Kenneth thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We're so proud of them! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

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