AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(203 reviews)

52

Reviews of AJ Mills

SF

STEPHEN F.

Athol, ID

06/26/2022

Verified Customer

10

Category: Service

Engine light came on

My 2017 Escape's engine light came on. Couldn't make an appointment until the 17th of July. Decided to drop off the vehicle early at the dealership, in hopes they might be able to get it in earlier before the 17th. The service department called me on the 24th of June and indicated the vehicle was ready to pick up. I know your department has been very busy, so thank you and I appreciate your service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Stephen, thank you for your 5 star review! We appreciate your patience and are grateful that you gave us the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DK

DAVID K.

Rathdrum, ID

06/14/2022

Verified Customer

8

Category: Service

Customer Service

Customer service needs training.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

David, thank you for the 5 star review. We'd like to learn more about your feedback and see where we could focus some extra energy. Please reply to this email or call me directly so that I can learn more. (208) 215-7277 - Haley Baggins, Director of Culture, Training and Development

Employees worked with

Service Advisor

DM

DENNIS M.

Post Falls, ID

Ford F350

05/15/2022

Verified Customer

8

Category: Service

More than just routine service

Service performed on 2018 F350 diesel truck. On a recent trip my check engine light came on, it turns out there was a software upgrade required and your folks performed the upgrade. I also questioned the accuracy of the def gauge which they tested thoroughly and assured me it is working fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:29 AM

Dennis, thank you for the positive review. We're so glad that we were able to perform the software upgrade for you and also check the def gage out for you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

CK

CHARLES K.

Coeur D'Alene, ID

05/11/2022

Verified Customer

10

Category: Service

trailer brake problems

quick repair when problems accourd just befor our month long trip with a new trailer

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:23 AM

Charles, thank you for the 5 star review. We're so glad that we were able to get things sorted out and hope that you are having a great trip! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DP

DOUGLAS P.

Hayden, ID

05/03/2022

Verified Customer

10

Category: Service

Great people to work with

We've bought many Fords from Mike White Ford and each time it seems to get better.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:27 AM

Douglass, it is always a pleasure to serve you! We count you among our finest and most pleasant customers and we appreciate having the opportunity to serve you in both sales and service! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WH

WINIFRED H.

Post Falls, ID

05/02/2022

Verified Customer

9

Category: Service

Couldn't be more friendly

I barely set foot into the service area and I'm instantly greeted by someone who can help me. From the service advisor to the porters who took me home and picked me up, everyone was exceedingly professional, courteous and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:42 PM

Winifred, thank you for the kind review! We're so glad that you were warmly welcomed and had a great experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JD

JEREMY D.

Rathdrum, ID

05/01/2022

Verified Customer

10

Category: Service

Great service and friendly people

Great experience at a great place. Fast service and very knowledgeable.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:36 PM

Jeremy, thank you for the great review! It was our pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CR

COLLEEN R.

Coeur D Alene, ID

04/29/2022

Verified Customer

10

Category: Service

Great service

Had an appt for a leak. Told the advisor
I need to travel in a day , well they fixed
It and I was happy.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:21 PM

Colleen, thank you for the great review! We're so glad that we were able to take care of your leak before you needed to travel. We look forward to serving you again in the future!

Employees worked with

Service Advisor

RM

RONNIE M.

Pinehurst, ID

04/27/2022

Verified Customer

10

Category: Service

great job

did a good job checking out thing on my car

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:17 AM

Ronnie, thank you for the great review! We're so glad that you had a good experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

04/25/2022

Verified Customer

10

Category: Service

STELLAR SERVICE.

GREETING WAS EFFICIENT WITHOUT BEING RUSHED, DIAGNOSIS WAS THOROUGH, AND COMMUNICATION WAS TIMELY AND ACCURATE. EVERYTHING YOU WANT IN A REPAIR SHOP!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:16 AM

Anonymous, thank you for the stellar review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SG

STEVEN G.

Coeur D Alene, ID

Ford F250

04/24/2022

Verified Customer

10

Category: Service

2022 Superduty First Service

The crew at Mike White Ford really went above the call of duty for the first service on my new 2022 Superduty. Highly recommend them to all my Ford truck buddies!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:16 AM

Steven, thank you for the kind words. Your SuperDuty is awesome and it is a pleasure to work on it. We look forward to serving you and your truck again in the future!

Employees worked with

Service Advisor

AP

ADAM P.

Spokane, WA

Ford F350

04/23/2022

Verified Customer

7

Category: Service

Truck in for service and recall/warranty work

I bought my vehicle in Han of 2021. I brought my truck in for service recently with some recall items. They said it would take a day to a day and a half to complete. I gave them from my appointment time at 10 am Wed to Monday morning to pick it up and they were still working on it Monday morning and did not complete everything. I think maybe you should prioritize the work a little better or give a little bit better time estimates. Overall the service seems good. I am still a little concerned that I can’t get to my spare tire because the key to it was never given to me when I bought the truck and I didn’t know about it till this spring. Now I have to pay money for a new lock to access my spare tire when I think it should be covered by the dealer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:12 AM

Adam, thank you for letting us know about your concerns. We will discuss them as a team to work forward and see how we can work on improving the issues that you brought up.

Employees worked with

Service Advisor

KV

KENNETH V.

Hayden, ID

04/19/2022

Verified Customer

10

Category: Service

Factory re calls

Quick in and out, Everything was fix. Super nice service Tecs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2022 12:57 PM

Kenneth thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We're so proud of them! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RG

RUSSELL G.

Coeur D Alene, ID

04/12/2022

Verified Customer

7

Category: Service

Bizarre Experience

When I picked up my 150 everything that was on my passenger seat and everything that was on fathers rear seat was on the floor. Very disappointing not to have been told what happened.
The cost was unreasonably high.
I have normally had much better service here.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2022 11:54 AM

Russell, thank you for letting us know and taking the time to speak with us on the phone about your experience. We apologize again and hope to have the opportunity to serve you again in the future.

Employees worked with

Service Advisor

JW

JEFF W.

Hayden, ID

04/08/2022

Verified Customer

8

Category: Service

Correct my email

Please correct my email address to rawhide11146@gmail.com.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:50 PM

Jeff, thank you for the kind review! We will update your email in our system. Thank you for letting us know!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

04/01/2022

Verified Customer

10

Category: Service

Needed repai

Repair was fast. Customer service was excellent. Truck running great.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:52 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to repair your truck quickly and get you back onto the road!

Employees worked with

Service Advisor

SR

STEVEN R.

Dalton Gardens, ID

04/01/2022

Verified Customer

10

Category: Service

Excellent service experience with Mike White Ford

AJ and the service team at Mike White Ford provided first class service throughout my recent service visit My car needed a new water pump and they provided a car and took care of my insurance while my car was in the shop for service. My experience with the team at Mike White Ford was seamless and has always been exceptional! Will definitely purchase all of my future vehicles with Mike White.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 11:46 AM

Steven, thank you for the excellent review. We're so glad that AJ and the service team was able to take good care of you and your vehicle. We look forward to serving you again in the future!

Employees worked with

Service Advisor

RT

RENEE T.

Harrison, ID

03/28/2022

Verified Customer

10

Category: Service

Great Service

We live in Idaho part time and California part time. We purchased (2) cars now from Mike White Ford and the customer service on both purchases are top notch. We needed to buy an accessory part for our new Bronco and had ordered it from a local dealer in California. Long story short they ordered the wrong part even though we told them what Bronco we purchased. It took one phone call to MW service department to confirm what was the correct part number for the part we needed. Had we been in Idaho we would have purchased the part there. In addition, they were able to get our Bronco serviced while we were there recently and again the customer service is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:47 PM

Renee, thank you for the great review! We're so glad that we were able to assist with your part and service as well! We hope to have the opportunity to serve you again in the future.

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

Dodge RAM15

03/24/2022

Verified Customer

5

Category: Service

I wouldn't say it was a bad experience but it hasn't been good ether

Honestly the sale of my truck went good but service I haven't really been too impressed with overall, first visit was to install a set of snow tires that were including in my deal, even the gentleman called me about what kind of tires I wanted I said studded due to the fact it was 2wd, well called me the next day and said were in, made my appointment and dropped my truck off, when I was dropping it off I asked again if they were and he didn't know and I said I want them studded and I'll pay the difference, he stated that if they could be here would stud them, do I also mentioned my alignment was off, said they would fix it, I said perfect and left, called me the next day said my truck was ready to go, came and picked it up and not only were the tires not what I asked for but the alignment was off still, stated that to ther service writer and he said I could go get them studded but I told him once they are installed they can't be studded, he just apologize and I left, 3 months later I sceduale my oil change and asked for synthetic oil, said I would pay for it, I mentioned my alignment was still off, so they did the oil change, didn't put in what I asked because my service contract didn't cover it, even though I said I would pay for it, and 3rd time and my alignment is still off, seems like they really don't listen to your needs that well

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:34 PM

Anonymous, thank you for letting us know about these issues. We are going to discuss this as a team so that we can improve the communication. We hope to have the opportunity to serve you again in the future!

Employees worked with

Service Advisor

LG

LORNA G.

Coeur D'Alene, ID

03/23/2022

Verified Customer

5

Category: Service

No call back

Got car fixed and left with smoke coming out the exhaust pipe. Never smoked when brought in. Called to talk to someone and they never called me back. Hope everything is ok and I get a call tomorrow. They were super nice

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2022 08:39 AM

Lorena, we are so sorry that you didn't get a callback! I spoke with AJ this morning and he said that he had already called you. I hope that we are able to get everything sorted for you and quickly! If not, please reply to this review so that I can get you connected with the necessary individuals.

Employees worked with

Service Advisor

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