AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(203 reviews)

52

Reviews of AJ Mills

ND

NATHAN D.

Spokane, WA

07/03/2021

Verified Customer

Category: Service

Excellent customer service

Mike White Ford did an excellent job of making a bad situation at a local Audi dealership turn into a great experience at there facility. The sales team at Mike White Ford did everything that made me feel like I was being treated with respect and hearing my concerns and turning them into a positive experience. I will be a life long customer of Mike White Ford moving forward and will always buy Ford from now on. Thank you Gary for taking the time and caring for a customer that was in a sticky situation.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:32 AM

Nathan, thank you for the 5 star review! Although we're sorry to hear that you had a bad experience elsewhere, we're so glad that we were able to turn around the situation into a positive one! We will make sure to pass along your kind words to Gary! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

07/01/2021

Verified Customer

Category: Service

Happy car

Happy car

Happy driver

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:35 PM

Anonymous, thank you for the happy review! We agree - happy cars do make for happy drivers! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JW

JERRY W.

Windsor, CA

Ford F250

06/30/2021

Verified Customer

Category: Service

The service department really cares about the customer and their situation

This is the very BEST service department I have experienced in my 60 years of driving. The people were not only friendly but really wanted to help us. We were returning home from a 4-week camping trip when the air hose to the turbocharger blew. I thought it would be very expensive to replace the turbocharger and I was sure since we were travelers that the recommendation would be to replace the turbocharrger. After inspecting the vehicle the mechanic found that it was the air compressor hose to the turbocharger that was the problem, Not only did thet find the problem, but it was fixed that very afternoon befor 5 pm which allowed us to continue on our way home that very day. I know we had no priority in the maintenance that had already been scheduled for the day, but the service team did a fantastic job fitting us into the schedule for the day. We were treated with respect during our entire visit. We were allowed to park our travel trailer on the propert, and AJ came out to make sure everything was fine on several occassions. I can't over emphasise how great we felt about the service we received.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:33 PM

Jerry, thank you for the fantastic review. We consider ourselves lucky that you gave us the opportunity to help! We're so glad that we were able to take care of things quickly and get you safely back on the road! We'll be sure to pass along your kind words to AJ and the whole team. It was a pleasure serving you! Thank you for choosing Mike White Ford!

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Service Advisor

JG

JEFF G.

Ford F350

06/26/2021

Verified Customer

Category: Service

Great service and took care of me in emergency

My truck was getting random trailer Disconnect messages during towing on our summer trip. I took the truck to the near dealer while at one of our camping spots.

Conner was EXTREMELY helpful and was able to get me in the repair shop that same day. We continued on with our summer trip and have had no further Trailer Disconnect messages after Ford did the software update.

Thx Conner and team.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:24 PM

Jeff, thank you for the 5 star review! Random disconnect messages during a trip can put a big damper on summer plans! We're so glad that we were able to get things sorted for you and get you safely back on your way! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WB

WILLIAM B.

Coeur D Alene, ID

06/23/2021

Verified Customer

Category: Service

Serpentine bite

My wife heard a thrashing noise from the engine compartment inher Explorer and luckily she pulled over. We took the vehicle to Mike White Ford and the next day the vehicle was analyzed and repaired in a very timely manner. The people at the Ford dealership were polite, courteous, and very efficient at making the estimate and getting the repair completed.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:44 PM

William, thank you for the 5 star review. A thrashing noise from the engine compartment is never a pleasant way to end a drive! We're so glad that we were able to sort things out and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

IH

IAN H.

Liberty Lake, WA

06/23/2021

Verified Customer

Category: Service

Sync system went out!

Even though I am unhappy about the results, my sync system went out, I’m very happy with Mike White. Very professional and honest all the way through. I wont take my truck anywhere else!!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:40 PM

Ian, thank you for the kind review. We're sorry that the results weren't what you (or what we wanted) but we're grateful that you enjoyed our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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Service Advisor

JW

JEROD W.

Saint Maries, ID

06/16/2021

Verified Customer

Category: Service

Car repair

They took care of the issue with my car quickly (strut mount).

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:28 PM

Jerod, thank you for the 5 star review! We're so glad that we were able to take care of your strut mount quickly and get you safely back on the road. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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Service Advisor

GS

GEORGE S.

Post Falls, ID

06/13/2021

Verified Customer

Category: Service

Is absolutely fantastic service

The entire experience was great from start to finish makes me want to Maybe become a Ford person instead of a Chevy person.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:22 PM

George, thank you for the fantastic review! We're so glad that you had such a positive experience. No matter whether you're a Chevy person, or a Ford person, we're proud to serve you and your vehicles! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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Service Advisor

PR

PETER R.

Coeur D Alene, ID

06/09/2021

Verified Customer

Category: Service

Repaired truck sooner and at less cost than estimated.

The original estimated time for repair was 7 hours cost was better than $1,000.00! They were able to fix it in less than two hours at a cost of $97.00. A procedure that was frequently needed was not needed. They fixed the truck, and it works great!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:57 PM

Peter, thank you for the 5 star review. We're so glad that we were able to take care of your truck and improve significantly on the estimate and time promised. We always prefer that to the alternative! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BI

BRUCE I.

01/25/2024

Verified Customer

8

Category: Service

Very good service and done in a timely manner...

Thank you getting the work done for me. Service was great.
Bruce

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs, Bruce! We're thrilled to hear that you had a great service experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!

Employees worked with

Service Advisor

RS

ROBERT S.

Post Falls, ID

Ford Bronco Sport

08/11/2023

Verified Customer

7

Category: Service

It might have been 3, but Jacob came through to push it up to 4.

This experience should never have happened, 3 flat tires from driving on State highways, a gravel road and a short dirt road. The tires that the factory put on our Bronco Sport were substandard. This is an off road vehicle and should come with the option of driving to the grocery store tires and tires that are meant for gravel and dirt road use. Also in this option should be a full size spare, because when you are on Idaho’s Scenic Byways, a doughnut spare will not get you anywhere. I even questioned the grade of tire on the vehicle were and was assured that they up to the task!
When I called Ford, the phone representatives were courteous and listened, but I could tell my concerns were going nowhere. The next question has always been a 9 or 10, but has fallen to a qualified “7.5”.

Employees worked with

Service Advisor

Verified Customer

Kingston, ID

07/28/2023

Verified Customer

9

Category: Service

Battery service light repair

AJ is amazing at his job. He made sure to keep me updated on my repairs and showed empathy when things didn’t go as planned. The service department definitely lacked on the day he wasn't working.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you for your review! We are pleased to hear that AJ was able to provide you with great service. We strive to provide top quality customer service every day. We apologize if you felt that the service was lacking when AJ was not available. We value your feedback and we will use it to improve our service in the future.

Employees worked with

Service Advisor

JG

JERRY G.

ID

07/12/2023

Verified Customer

10

Category: Service

Oil Change, Tire Rotation & Recall check.

Service is always a pleasant experience. My appointment was at 9:30am, but it was nearly 1:00pm before I was able to retrieve my vehicle. It was unusual to have the service take that long. Overall Mike White Ford service department scores well. Staff are friendly and in this situation they did say it would be 12:00 or 12:30 for completion.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/13/2023 12:08 PM

Thank you for taking the time to share your experience with us, Jerry. We are sorry to hear that your appointment took so long; we do strive to ensure our service is done in a timely manner. We appreciate the feedback and will use it to further improve our services.

Employees worked with

Service Advisor

CP

CHRIS P.

Hayden, ID

04/01/2023

Verified Customer

9

Category: Service

svc dept

had a misquote for service but it was rectified quickly from the svc writer.
all good

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:20 AM

Thank you for your feedback, Chris! We are glad to hear that the misquote was quickly rectified and that you had a good experience overall. We appreciate your business and value your feedback.

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Service Advisor

TM

TIMOTHY M.

Dalton Gardens, ID

Ford Super Duty F-250 SRW

03/30/2023

Verified Customer

8

Category: Service

Recent service of my F-250 Super Duty

AJ was really good to deal with. He struck a good balance between representing Mike White Ford professionally and getting my vehicle's repairs completed to my satisfaction. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words, Timothy! We are so pleased to hear that AJ was able to provide you with a great experience. We strive to ensure that all of our customers are satisfied with their service and we are glad that AJ was able to meet your expectations. We appreciate your business and thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

Service Advisor

MB

MICHAEL B.

Coeur D'Alene, ID

07/28/2022

Verified Customer

10

Category: Service

Professional and thorough

Very courteous and professional. My vehicle required some warranty work that required a couple of days - no problem. I picked it up on a Saturday, and needed to call Monday to have the work order explained to me. The work order was hard to understand, not lay-person friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:49 AM

Michael, thank you for your kind words and also your input. We're sorry about the work order, but so glad that we were able to explain it to you on Monday. We look forward to serving you again in the future!

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Service Advisor

DM

DENNIS M.

Post Falls, ID

Ford F350

05/15/2022

Verified Customer

8

Category: Service

More than just routine service

Service performed on 2018 F350 diesel truck. On a recent trip my check engine light came on, it turns out there was a software upgrade required and your folks performed the upgrade. I also questioned the accuracy of the def gauge which they tested thoroughly and assured me it is working fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:29 AM

Dennis, thank you for the positive review. We're so glad that we were able to perform the software upgrade for you and also check the def gage out for you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

AP

ADAM P.

Spokane, WA

Ford F350

04/23/2022

Verified Customer

7

Category: Service

Truck in for service and recall/warranty work

I bought my vehicle in Han of 2021. I brought my truck in for service recently with some recall items. They said it would take a day to a day and a half to complete. I gave them from my appointment time at 10 am Wed to Monday morning to pick it up and they were still working on it Monday morning and did not complete everything. I think maybe you should prioritize the work a little better or give a little bit better time estimates. Overall the service seems good. I am still a little concerned that I can’t get to my spare tire because the key to it was never given to me when I bought the truck and I didn’t know about it till this spring. Now I have to pay money for a new lock to access my spare tire when I think it should be covered by the dealer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:12 AM

Adam, thank you for letting us know about your concerns. We will discuss them as a team to work forward and see how we can work on improving the issues that you brought up.

Employees worked with

Service Advisor

CR

CHARLES R.

Worley, ID

03/21/2022

Verified Customer

9

Category: Service

F150 center video display

As I could have guessed, tech could not duplicate problem. (Screen just goes black suddenly) Updated system, hope that works. This should not happen in an $85K truck! I don't blame the tech. If it continues to happen, I'm going to insist it be replaced.
Staff-wise, Service Dept staff were courteous and prompt. Couldn't ask for better treatment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:25 PM

Charles, thank you for the kind review. We know how frustrating it can be when an issues isn't able to be duplicated at the service department. It has happened to most of us. We hope that we can work together and find a solution for you!

Employees worked with

Service Advisor

RA

RICHARD A.

Coeur D Alene, ID

03/17/2022

Verified Customer

9

Category: Service

Oil leak repair

Overall excelent. Only problem was the time it took to complete. supposed to be a one day repair, and it took almost 2 weeks. Thankfully, they gave me a car to use, so all is well.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:18 PM

Richard, thank you for your understanding. We're sorry that the timeline got extended but we're so glad that we were able to get everything sorted and safely back on the road. Thank you for choosing Mike White Ford!

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