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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
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ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Alex did a great job ?
Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?
Employees worked with
AJ
ALEX JACOB
VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Alex did a great job ?
Alex was very friendly and he did a great job. Communicate very well and also walked me to my car ? ?
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
Service Type: Maintenance
9
Category: Service
The service was great and I will like to say Thank you to the person who Wash and Vacuum my car ??
The Service was great and I will like to say Thank you to the person who Washed and Vacuum my ? ?❤?
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 12:44 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CE
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Constance E.
Fort Lauderdale, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Pleasant experience
Kept me informed of work needed to be done and the progress as the work continued . Pardon my description of your personnel ("Blue hair lady" unable to recall her name ) but thought you needed to know that in my opinion I found her to be very customer focused with a caring attitude an asset to your company .
PAIGE P. from Hyundai of Wesley Chapel responded on 10/05/2021 06:39 AM

Thank you so much for the 5 Star Review Constance! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JP
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James P.
Ocala, FL
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Easy Pezzie
Real simple , you go in , you stay or leave you get notified what is recommended you accept or decline your notified it’s done , you go in you pay you leave SIMPLE !
Thank you !
PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2021 06:37 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
RB
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Richard B.
Zephyrhills, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customer Verified Customer
10
Category: Service
Service
Thank you for reaching out to resolve our issue - that was much appreciated!
Employees worked with
AJ
ALEX JACOB
RB
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Richard B.
Zephyrhills, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customer Verified Customer
10
Category: Service
Service
Thank you for reaching out to resolve our issue - that was much appreciated!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2021
Service Type: Repair
3
Category: Service
Read the report
After having the car in their shop for over a month, it was returned as repaired. However, after one day, the problem recurred. Back into the shop.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2021 10:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DC
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David C.
Lutz, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service!
I found the check in to be fast and efficient. The service performed on my Elantra was outstanding.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/03/2021 04:50 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JA
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James A.
Lutz, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customer Verified Customer
8
Category: Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.
Employees worked with
AJ
ALEX JACOB
MP
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Mai P.
Zephyrhills, FL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome experience
Very satisfied with the service
PAIGE P. from Hyundai of Wesley Chapel responded on 08/28/2021 05:47 AM

Thank you so much for the 5 Star Review Mai! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
KS
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Karin S.
Tampa, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best place to take your Hyundai for Service
Since moving to Florida, this is the ONLY place I will take my car to be serviced.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 10:17 AM

Thank you so much for the 5 Star Review Karin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
JA
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James A.
Lutz, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customer Verified Customer
8
Category: Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2021
Service Type: Maintenance
4
Category: Service
Poor scheduling
Poor scheduling, whoever should pass messages along or call back didn't
Leased vehicle shouldn't need to pay for maintenance
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 05:32 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MT
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Mark T.
Brooksville, FL
2021 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2021
Service Type: Maintenance
verified customer Verified Customer
2
Category: Service
Mike Ludwig
I transfered maintenance from NPR. This dealership closer.
Information about me was not taken when I checked in. The service writer assumed the transfered file was me...and it was not. Therefore I was there for 3 hours for an oil change. I had been in the waiting room so long that I tried to buy a new one, and we all know how much time that takes.
My mane is Mike not Mark.
Work was probably done in a more than reasonable time, but they didn't have the correct info in the computer. If only the SW verified me when I checked in, I would not have to write this bad review.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/24/2021 06:11 AM

Thank you so much for taking the time to complete the survey Mike. I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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