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SureCritic / Fontana Hyundai / ALFONSO MORALES
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ALFONSO MORALES

Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(51 reviews)
85

Reviews of ALFONSO MORALES

Verified Customer
Fontana, CA
2022 Hyundai Sonata Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2021
verified customer Verified Customer
8
Category: Sales
Great Service from Milez!
Overall great experience with sales rep. However the experience with the finance manager was a headache. Felt like he was not listening to the information I was providing.
VANESSA R., CRM from Fontana Hyundai responded on 09/29/2021 02:25 PM

Congratulations on your new car purchase. I truly apologize for your experience you had with finance I will definitely have a conversation and see how we can fix this issue. If there is anything that you might need please feel free to contact me.  

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANTHONY BOSTON
SR
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Soya R.
Fontana, CA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
verified customer Verified Customer
10
Category: Sales
Good Experience
I’m really glad to have a new experience with Hyundai. Great cars, good prices and people who work at this dealer are very professional, friendly and very respectful.
I’m very happy with the deal I made with them. Definitely I recommend Hyundai cars and dealers!
VANESSA R., CRM from Fontana Hyundai responded on 09/27/2021 01:54 PM

Thank you Soya for your 5 star! Congratulations on your new car purchase if you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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BENJAMIN VERDUZCO
PR
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Pamela R.
Rialto, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
verified customer Verified Customer
10
Category: Sales
Best dealership experience I have ever had
I went in to look at the Kona and was impressed with the amount of knowledge and detailed information I was given in such a short manner as well as the other recommendations that would fit my needs and over exceeded my expectations, the customer service is like no other I truly felt so comfortable and satisfied with my purchase and never felt rushed or pressured at any point which is extremely important with any potential sale. I originally just went in to look but with the amount of care , education and effort that was made I happily walked out with my brand new 2022 Hyundai I can easily say I made the best choice after looking for several months and having horrible experiences at other brand dealerships. Huge thank you too Dylan and Miles and the rest of the team who made this experience so great!
VANESSA R., CRM from Fontana Hyundai responded on 09/27/2021 01:50 PM

Thank you so much Pamela for your positive feedback! As a new store our goal here is 100% customer satisfaction. I am glad that Miles and Dylan were able to assist you. Congratulations on your new car purchase. If you have any questions or concerns please don't ever hesitate to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANTHONY BOSTON
DR
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Daniel R.
Rialto, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Sales
Easy and smooth
Trevor provided and very smooth and easy transaction. Made my first car buying experience a great one.
VANESSA R., CRM from Fontana Hyundai responded on 09/24/2021 01:25 PM

Thank you Daniel for your 5 star review! Congratulations on your new vehicle. If you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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TREVOR CLARK
LR
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Leila R.
Pomona, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Sales
informal, attentive, friendly and excellent service
excellent service, friendly people, attentive
VANESSA R., CRM from Fontana Hyundai responded on 09/22/2021 10:55 AM

Congratulations Leila on your new car purchase! Thank you for your positive review. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANTHONY BOSTON
PL
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Paloma L.
Rialto, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
verified customer Verified Customer
10
Category: Sales
Fast and excellent service
Thank you, Keanu for your patience. Thank you Hyundai.
VANESSA R., CRM from Fontana Hyundai responded on 09/20/2021 01:41 PM

Congratulations on your new vehicle! Thank you for your positive feedback! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
RS
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Robert S.
San Bernardino, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
verified customer Verified Customer
10
Category: Sales
Great experience
I would recommend this dealership for your next purchase they worked extremely hard to give us the best deal around
VANESSA R., CRM from Fontana Hyundai responded on 09/20/2021 01:42 PM

Thank you Robert for your 5 star! Congratulations on your new purchase! We are looking forward to servicing your vehicle. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
JB
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Jazmine B.
Fontana, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customer Verified Customer
10
Category: Sales
Monthly Childcare
This place is AMAZING! Not only is the Hyundai warranty package outstanding but the whole entire staff is friendly, polite, and helpful. Out of all their staff, I truly appreciate Milez and Roddy. I needed a new car for my business called “Monthly Childcare,” and they were able to help me retrieve a car at a reasonable price. Thank Hyundai!!
VANESSA R., CRM from Fontana Hyundai responded on 09/20/2021 01:42 PM

Thank you so much Jazmine for your positive feedback! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
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ANTHONY BOSTON
AL
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Angelica L.
Pomona, CA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customer Verified Customer
10
Category: Sales
Best purchase. Great people
Would recommend to everyone. They never gave up and got us a great deal on our dream car. Thank you to Benjamin and the Fontana Hyundai team.
VANESSA R., CRM from Fontana Hyundai responded on 09/15/2021 03:38 PM

We always appreciate the positive feedback from our customers! Thank you so much! Congratulations on your new vehicle! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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BENJAMIN VERDUZCO
MM
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Madison M.
Fontana, CA
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
verified customer Verified Customer
6
Category: Sales
Great job Carlos!
Carlos did amazing!
Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
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CARLOS ROJO
Verified Customer
San Bernardino, CA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customer Verified Customer
10
Category: Sales
Hyundai Venue
Great sales team @ Fontana Hyundai!
VANESSA R., CRM from Fontana Hyundai responded on 09/09/2021 02:30 PM

Thank you so much for your positive feedback! Congratulations on your new purchase! If there is anything that you ever need please don't hesitate to rech out to us. Hope to see you here for your first oil change!  

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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AMAYRANI ALVAREZ
EM
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Evangelista M.
Redlands, CA
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customer Verified Customer
10
Category: Sales
Excellent customer service
The salesman, Angel, did a very excellent job in helping me buy a Hyundai Santa Fe. He even change my mind to buy a Santa Fe instead of a Honda CR-V
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANGEL SAUCEDO
Verified Customer
Rancho Cucamonga, CA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
verified customer Verified Customer
10
Category: Sales
New Car from New Faculity
Javier was great. Showed the features of the car and didn't pressure me. Jose was able to close the deal after I said I needed more time. Alfonso was prompt and quick with all the financing paperwork. Overall great experience. They had only been open 3 days so somethings were working yet but they stood behind their word on everything the said.
VANESSA R., CRM from Fontana Hyundai responded on 09/07/2021 11:16 AM

Thank you so much for your positive feedback and congradulations on your new purchase!. Whatever is needed please do not ever hesitate to reach out! 

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
EM
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Evangelista M.
Redlands, CA
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customer Verified Customer
10
Category: Sales
Excellent customer service
The salesman, Angel, did a very excellent job in helping me buy a Hyundai Santa Fe. He even change my mind to buy a Santa Fe instead of a Honda CR-V
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2021
2
Category: Sales
I should have paid attention to the vehicle price
The dealer asking price is different from the cash price of the vehicle. Msrp was 30,000 dealer price was 36,000 and cash price of the vehicle is 41,000. I understand the ad ons, taxes, maintenance, debt cancellation, etc. which I will pay on top of the cash price of the vehicle.
VANESSA R., CRM from Fontana Hyundai responded on 09/02/2021 04:21 PM

Good afternoon,
My name is Vanessa I am one of the customer relations manager here with Fontana Hyundai after over looking your response. I wanted to see what we can have done to improve your experience with us, if you can please give me a call here to the dealer and asked to be transferred to Vanessa. Thank you and hope to hear from you soon. 

VANESSA R., CRM from Fontana Hyundai responded on 09/07/2021 04:22 PM

Thank you so much for your rescore! Please don't ever hesitate to contact myself or the dealer for whatever is needed. Thankyou Vanessa
Customer Relations Manager 

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANGEL SAUCEDO
MM
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Madison M.
Fontana, CA
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
verified customer Verified Customer
6
Category: Sales
Great job Carlos!
Carlos did amazing!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2021
5
Category: Sales
Okay
Overall, an okay experience. My dealer was nice and I got an incredible car for a pretty decent price. The down side was they had to have me come back in to sign paperwork they had forgotten about, not once but twice... The second time I came in, they did fill up my car however. In addition, they spelled my name wrong for the Hyundai online profile. So instead of Madison they spelled it "Maddison"....
LORRAINE M. from Fontana Hyundai responded on 09/01/2021 04:39 PM

Good afternoon Ms.Madison I apologize for the inconivnece.  Here at Fontana Hyundai, we want to provide the best customer satisfaction to all of our customers. If there is anything that we can do to improve your experience with us please feel free to reach out to our customer relations manager Vanessa @ 909-802-6869

Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
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CARLOS ROJO
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