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SureCritic / Fontana Hyundai / ALFONSO MORALES
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ALFONSO MORALES

Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(51 reviews)
85

Reviews of ALFONSO MORALES

MN
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Melissa N.
Fontana, CA
2022 Hyundai Santa Fe Phev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2021
verified customer Verified Customer
10
Category: Sales
I was in a hurry…
When I shopped for my new vehicle I was in a hurry. Everyone took that into account and the transaction was done in a timely manner. I feel like I got a fair trade and they got me into the vehicle I wanted.
BIANCA S. from Fontana Hyundai responded on 12/13/2021 08:52 AM

Good Morning melissa thank you for taking the time to fill out our survey .. if you have any questions or concerns we are always here to help you .. 


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANGEL SAUCEDO
IV
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Ignacio V.
Coos Bay, OR
2022 Hyundai Tucson Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Sales
Great Experience
The transaction was very smooth and enjoyable
BIANCA S. from Fontana Hyundai responded on 12/08/2021 10:17 AM

GOOD MORNING IGNACIO THANK YOU FOR YOUR POSITIVE FEEDBACK ANY YOUR 5 STAR TREATING OUR CUSTOMERS TO EXCELLENT SERVICE IS ALWAYS OUR PRIORITY.. IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850 

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
Verified Customer
San Bernardino, CA
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
2022 Hyundai Hybrid
This was our 1 st experience with Hyundai as well as buying a Hybrid. We had the pleasure of working with Keanu. He was patient and efficient through the entire process .
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
Verified Customer
San Bernardino, CA
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
2022 Hyundai Hybrid
This was our 1 st experience with Hyundai as well as buying a Hybrid. We had the pleasure of working with Keanu. He was patient and efficient through the entire process .
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2021
10
Category: Sales
Tuscon Hybrid
I am very excited to get to know my new 2022 Tuscon hybrid. Keanu was very helpful . He made sure I test drove a few models to get the feel for a hybrid . The vehicle we wanted was not available however he was able to get us a delivery date. A happy surprise the vehicle came in sooner than expected.
LORRAINE M. from Fontana Hyundai responded on 11/30/2021 08:22 PM

Thank you for your feedback! We appreciate your business. 

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
Verified Customer
San Bernardino, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customer Verified Customer
10
Category: Sales
Great experience for 1st time car buyer
For our first ever car-buying experience, we cannot thank Fontana Hyundai enough!

After a couple of aggressive and frustrating appointments with a neighboring dealership in the area, we decided to stop at Fontana Hyundai just to browse their lot. We were pleasantly greeted by Carlos Rojo who showed us their in-stock 2022 Sonatas and Konas. When we expressed our estimated budget, we were not laughed at but instead introduced to Keanu Trujillo who highlighted the Sonata and worked with us throughout our entire purchase. Keanu was very friendly, knowledgeable, and patient with all of our first-time buyer questions; he even offered to wear a face mask to make us feel safe and comfortable.

Fontana Hyundai did not pressure us or use aggressive tactics like others do. They were very accommodating to our needs and extremely helpful. We ended up purchasing our 2022 Sonata and couldn’t be happier with the positive experience and professional service provided by Keanu and the entire Fontana Hyundai team. Thank you so much!
BIANCA S. from Fontana Hyundai responded on 11/17/2021 08:31 AM

GOOD MORNING THANK YOU FOR YOUR 5 STARS WE ALWAYS APPRECIATE POSITIVE FEEDBACK FROM OUR CUSTOMERS . IF YOU EVER ANY ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP OUT.


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
BSAENZ@FONTANAHYUNDAI.COM

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
JS
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Janice S.
Rialto, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
10
Category: Sales
Great Experience
The Rep Keanu was very knowledgeable and professional. He showed us all the features the car had, and there were a lot. He made sure I was comfortable while waiting for the paperwork to be completed. I highly recommend Fontana Hyundai and Keanu as your sales Rep.
BIANCA S. from Fontana Hyundai responded on 11/08/2021 08:30 AM

GOOD MORNING JANICE CONGRATULATION'S ON YOUR CAR PURCHASE THIS WEEKEND THANK YOU SO MUCH FOR YOUR FEEDBACK WE LIKE TREATING OUR CUSTOMERS TO EXCELLENT SERVICE IS ALWAYS OUR PRIORITY.. IF YOU NEED ANY HELP OR GOT ANY QUESTION'S OR CONCERNS WE ARE HERE TO HELP YOU ..

BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
Verified Customer
Fontana, CA
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
10
Category: Sales
Best experience
Loved the fact that they don’t push you to purchase a car,
BIANCA S. from Fontana Hyundai responded on 11/05/2021 01:51 PM

GOOD AFTERNOON THANK YOU SO MUCH FOR FOR TAKING THE TIME TO TAKE OUR SURVEY WE APPRECIATE YOUR FEEDBACK IT IS IMPORTANT TO OUR DEALERSHIP ..IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TO HELP..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANGEL SAUCEDO
RT
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Remon T.
Fontana, CA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customer Verified Customer
10
Category: Sales
Amazing Experience with the sales person
I got amazing service from Valerie.
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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CARLOS ROJO
RT
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Remon T.
Fontana, CA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customer Verified Customer
10
Category: Sales
Amazing Experience with the sales person
I got amazing service from Valerie.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2021
0
Category: Sales
The worst service I’ve ever had.
The worst service I’ve ever had. They sold me a car with defective and promised to fix the issue, but once the deal is done they changed their promise and asked me to pay to fix it.
VANESSA R., CRM from Fontana Hyundai responded on 11/01/2021 11:05 AM

I apologies Remon. Please feel free to give me a call here directly at the dealer. Customer satisfaction is our priority at all times. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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CARLOS ROJO
RY
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Rafael Y.
Fontana, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customer Verified Customer
10
Category: Sales
Excellent
Great services! The people there were extremely nice and helpful! Especially when it came down to car knowledge. They showed me a variety of vehicles that came close to what I want, and kept me informed of everything there was to know about them. My dealer, Angel was amazing and very helpful in answering all my questions and concerns. He was very approachable and made me feel welcomes here. Definitely recommend this place!
BIANCA S. from Fontana Hyundai responded on 11/01/2021 08:52 AM

GOOD MORNING RAFAEL WE ARE SO GLAD YOUR EXPERIENCE HERE WAS A POSITIVE ONE. IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP. 


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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ANGEL SAUCEDO
NA
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Nicolas A.
Rialto, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
Amazing experience
Super easy experience. Everyone there was so helpful. Highly recommend this location
BIANCA S. from Fontana Hyundai responded on 10/27/2021 02:03 PM

THANK YOU NICOLAS FOR TAKING YOUR TIME TO FILL OUT OUR SURVEY.IF YOU HAVE ANY QUESTION'S OR CONCERNS FEEL FREE TO GIVE US A CALL WE ARE ALWAYS HERE TO HELP  YOU .


BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER 
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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AMAYRANI ALVAREZ
Verified Customer
Montclair, CA
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Sales
Amazing team!
Everybody at the Fontana Hyundai location were all amazing and welcoming.
Walked out with a Hyundai Venue which I love so much after searching for months.
BIANCA S. from Fontana Hyundai responded on 10/27/2021 08:13 AM

GOOD MORNING THANK YOU FOR YOUR POSITIVE FEED BACK TREATING OUR CUSTOMER'S TO EXCELLENT SERVICE IS ALWAY'S OUR PRIORITY.. IF YOU EVER HAVE ANY QUESTION'S OR CONCERN'S WE ARE ALWAYS HERE TO HELP YOU .


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
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AMAYRANI ALVAREZ
Verified Customer
Claremont, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
verified customer Verified Customer
10
Category: Sales
Verified Customer
Our salesman, Javier was outstanding.
BIANCA S. from Fontana Hyundai responded on 10/18/2021 09:15 AM

Good Morning I'm for the issue you had but thank you for your positive feedback Treating our customer's to excellent service is always our priority. You have any question's or concerns we our always here .


Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
Verified Customer
Rialto, CA
2022 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2021
verified customer Verified Customer
10
Category: Sales
Quick and Easy
stopped in to look around. I had been to a few other dealers that day with no luck. But I decided to try Hyundai. I'm so happy I did, I left that night with a new car.
BIANCA S. from Fontana Hyundai responded on 10/18/2021 08:44 AM

Good morning we understand your time is valuable ,we appreciate your feedback . Congratulations on your new Vehicle If you have any questions or concerns please feel free to you me a call. 
                                                                                                   

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850 

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
avatar
ALFONSO MORALES
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CARLOS ROJO
Verified Customer
Rialto, CA
2022 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2021
verified customer Verified Customer
10
Category: Sales
Stopped by to look, ended up leaving with a brand new car
Drove by the new Hyundai in fontana stopped just to check out what was going on and we left with the perfect car
VANESSA R., CRM from Fontana Hyundai responded on 10/14/2021 09:57 AM

Thank you for your survey return. We appreciate you and your business. If you have any questions please don't ever hesitate to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
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ANTHONY BOSTON
NM
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Nathan M.
Highland, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
8
Category: Sales
Great
Professional
VANESSA R., CRM from Fontana Hyundai responded on 10/11/2021 01:30 PM

Thank you Nathan for your feedback. Congratulations on your new car purchase. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
SB
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Sabri B.
Highland, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customer Verified Customer
10
Category: Sales
Amazing Dealership
Roddy and Jake were very personable and helpful. They made my experience easy and made me realize I was dreading the buying process for no reason. They were able to get me in the exact car I wanted for a comfortable price and in a way shorter amount of time than I anticipated. Fontana Hyundai and it’s employees should be an example for every other car dealership out there.
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:39 AM

We appreciate your business Sabri! Thank you for trusting us with your new car purchase. Don't ever hesitate to reach out to us with any questions. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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LISA SALCEDO
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ALFONSO MORALES
SH
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Stephanie H.
North Las Vegas, NV
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customer Verified Customer
10
Category: Sales
...
Staff was very attentive, I had the pleasure of working with Melissa she definitely knew what she was talking about , she was so friendly the entire time of my visit , made me feel great about my purchase
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:38 AM

Thank you Stephanie for your positive feedback. We hope you are enjoying your new car purchase! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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MELISSA MARTINEZ
Verified Customer
San Bernardino, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2021
verified customer Verified Customer
8
Category: Sales
Great Value
Purchased a 2022 Elantra limited hybrid. Great vehicle, good warranty. Hyundai is doing the right thing.
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:36 AM

Thank you for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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MELISSA MARTINEZ
Verified Customer
San Bernardino, CA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
10
Category: Sales
Excellent Sales Person
The sales person went above and beyond to facilitate the purchase. They were extremely kind and helpful.
VANESSA R., CRM from Fontana Hyundai responded on 09/30/2021 01:02 PM

Thank you Nathan for your 5 star! we appreciate your business. Congratulations on your new car purchase. If you have any questions please feel free to reach out to us.  

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
BR
BRIANNA REYES
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