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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Ashton Fowler
AF

Ashton Fowler

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
79

Reviews of Ashton Fowler

WE
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WAYNE E.
Hayden, ID
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2022
verified customerVerified Customer
8
Category: Service
Oil change
Service employee was very friendly. Service took less time than I was told. Great!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:12 AM

Wayne, thank you for the great review! We hope to earn that 5th star on your next experience with us!

Employees worked with
AF
Ashton Fowler
Verified Customer
Otis Orchards, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2022
verified customerVerified Customer
7
Category: Service
Easy
Timely
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:30 PM

Anonymous, thank you for the kind review. We always strive for our service experiences to be easy and timely. We hope to earn that 5th star on your next experience with us. Thank you for choosing Mike White Ford!

Employees worked with
AF
Ashton Fowler
MS
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MARK S.
Liberty Lake, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2022
verified customerVerified Customer
8
Category: Service
Work was completed to my satisfaction
Work was completed to my satisfaction
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:48 PM

Mark, thank you for the kind review! We hope to earn that 5th star on your next experience with us! Thank you for choosing Mike White Ford!

Employees worked with
AF
Ashton Fowler
JY
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JOHN Y.
Coeur D'Alene, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2022
verified customerVerified Customer
9
Category: Service
Quich & easy !
Unless I am color blind your call for fixing "something "in the red is nowhere to be found !
Employees worked with
AF
Ashton Fowler
Verified Customer
Spokane, WA
INFINITI Q50
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2022
verified customerVerified Customer
5
Category: Service
Everything good except car wash voucher
Went in for a regular service (oil change, tire rotation, the usual business) and everything went fine. Was offered a touchless car wash coupon but the car wash is not touchless. They dry your car off with used rags at the end and it scratched my car up. Had I known it was not touchless I would not have accepted.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2022 01:19 PM

Anonymous, thank you for the feedback. We're sorry to hear about your experience with the car wash. Can you reply to this email and let me know which car wash option you went to so that I can look into this experience more? Thanks!

Employees worked with
AF
Ashton Fowler
Verified Customer
Spokane, WA
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2022
verified customerVerified Customer
8
Category: Service
Ashton was great to work with. Very honest and upfront
All the employees that I interacted with were very respectful and courteous. Even when I was surprised by some of the charges it was explained in a very understandable way. I will return to Mike White for future work on my vehicle.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:42 PM

Anonymous, thank you for the kind review. We're so glad that you had a positive experience with Ashton and our team! We look forward to serving you again in the future!

Employees worked with
AF
Ashton Fowler
SK
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SCOTT K.
Rathdrum, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2022
verified customerVerified Customer
7
Category: Service
Nice facility. clean and well run.
They got the job done in a timely manner. Shorter than expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:28 AM

Scott, thank you for the kind review! We're so glad that your experience was pleasant, from facility to time line. We look forward to serving you again in the future!

Employees worked with
AF
Ashton Fowler
Verified Customer
Liberty Lake, WA
Lincoln Aviator
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2022
verified customerVerified Customer
9
Category: Service
GOOD 1st EXPERIENCE - ROUTINE MAINTENANCE
Scheduling was easy, on line, with no waiting for call to be answered and then transferred, etc. etc. On the day of appointment, I arrived 15 minutes early and the staff was ready with necessary work order & answered any questions. The work was done on time — both efficient & effective. Thanks to the service team for sure ... we’ll be back!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:08 AM

Anonymous, thank you for the kind review. We're so glad that your experience was smooth from schedule to pick up. We hope to earn that extra star when we have the chance to serve you again! Thank you for choosing Mike White Ford!

Employees worked with
AF
Ashton Fowler
CS
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CARLA S.
Rathdrum, ID
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
verified customerVerified Customer
8
Category: Service
Why reset my personal settings
Service was completed faster than I anticipated and everything was explained when I picked up my car. I just wish they would leave my personal settings the same way they were before they serviced my car.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:44 AM

Carla, thank you for letting us know about the settings issue. We have brought this up with our team as you are correct, personal setting shouldn't be changed. We hope to have the opportunity to serve you again in the future. 

Employees worked with
AF
Ashton Fowler
CH
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CALEB H.
Dalton Gardens, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2023
verified customerVerified Customer
7
Category: Service
Super fast, but........
My oil change and tire rotation was amazingly fast, but I still havenet received my pass rewards for today. Nothing else to nit pick on.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2023 08:18 AM

Thank you for your business, Caleb! We're glad to hear that your oil change and tire rotation was fast. We apologize for for the delay in your points arriving, but thank you for taking our call on the matter. -10-30 days is the norm, but we also hope that they arrive sooner, rather than later. 

Employees worked with
AF
Ashton Fowler
MH
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MARTIN H.
Athol, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2023
verified customerVerified Customer
8
Category: Service
Didn't catch everything
Everything with the appointment went well except for a squeaking noise at start-up which they say they could not duplicate. I have it happen every time I start the vehicle and assume it is a belt or pulley.
I'll have to go down again to get this taken care of.
If anyone reads this and wants to make it better perhaps mobile service could swing by our house and start the vehicle when it's cold so they can find the issue.
Employees worked with
AF
Ashton Fowler
Verified Customer
Post Falls, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2022
verified customerVerified Customer
5
Category: Service
Good service don't wait for the shuttle
The oil change went well. Easy drop off. Finished in a reasonable time. Everyone was friendly.
I got forgotten a little about a shuttle ride down the street. I'm glad they were all busy helping everyone get the mechanical work done, but I would have just walked if I knew it would take 40 minutes and then asking again before anything happened.
Service is fine, shuttle service isn't reliable
Employees worked with
AF
Ashton Fowler
MB
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MARTY B.
Saint Maries, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2022
verified customerVerified Customer
5
Category: Service
Oil leaks mentioned but could not tell me what is leaking?
Couldn't tell me where the oil leaks are so I can have them fixed? I thought this is why I have the dealer do all my oil changes. Disappointing.
Employees worked with
AF
Ashton Fowler
Verified Customer
Bonners Ferry, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2022
verified customerVerified Customer
1
Category: Service
Never nice or personable
Seemed like every vehicle exiting the garage/service area was going faster then they should. Expected to have a shuttle available yet they only have that on certain days of the week which would have been nice to know in advance. Nobody explains anything and when you ask questions they don’t have the answer and act like that’s ok. No go find the answer. Bunch a guys standing around and never offer to assist or ask if they can help because “they” aren’t the ones who helped you in the first place, like you’re not my customer. They were done with my vehicle and didn’t pull it up around through the service garage like I had to when it was dropped off like Subaru does. Ford hands you the keys and says it’s outside.
Employees worked with
AF
Ashton Fowler
Verified Customer
Post Falls, ID
Honda Pilot
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2022
verified customerVerified Customer
3
Category: Service
Service
When I went to check out after a lengthy wait, there were 6 guys behind the counter but not could help me???? I was getting angry. Had already sat in the lobby for 1 hr and 45 min with a 4 year old. I asked one guy to check me out and he couldn’t, he was busy. Ridiculous! 6 of them……..really???
Employees worked with
AF
Ashton Fowler
JS
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JUDITH S.
Hauser, ID
Ford Edge
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/13/2022
verified customerVerified Customer
8
Category: Service
Typical Oil Change
We’ve been coming to this dealer for years. This experience was a bit different. We arrived 10 minutes early for our appointment for a regular oil change. We were told it could be up to an hour and half. We were fine with that and told them we would wait in their lobby. We saw our Service Writer do a walk around the car, then he drove it back to the service dept. About 10-15 minutes later it was pulled out to the parking lot. It was so quick we assumed they were out of room in service. We continued to wait about 30-40 minutes but our car was never moved back to service. I went in and asked why our car was still outside. One of the young men asked my name and another one looked it up in the system. He said we were told it could take awhile. In the mean time the first young man pulled a file from the side and said “Your car has been done”. The other man said he would do the paperwork and come get me. So, bottom line, the car was done right on time per the appt but we were made to wait because?????? They were not overly busy in service. Then when we got home I noticed the paperwork showing 3000 miles less than the actual odometer. That was just some type of weird error. I called and he said he would fix it in their system. I want to be clear. At all times the young men were professional and polite. It was just very weird being made to wait for no apparent reason.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 10:01 AM

Judith, we're so sorry to hear that your experience wasn't up to the normal standards. We looked into the details to see what happened. It looks like your vehicle service itself was done quickly but the technician in the back was still working on inputting paperwork on the back-end. We apologize that this was not communicated properly. In regards to the mile discrepancy, we take full responsibility and already have it adjusted in our system. We will work on this as a team and hope to have the opportunity to serve you again in the future.

Employees worked with
AF
Ashton Fowler
JA
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JANICE A.
Princeton, ID
Lincoln Nautilus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2022
verified customerVerified Customer
9
Category: Service
Disappointed with lack of knowledge and communication
I was told from the gal who scheduled my oil change that there might be a person who could look at the Freon levels in my newly purchased vehicle. However, then I got there, there the technician told me that is not true. He said they would have to have the vehicle a whole day to be able to diagnose and fix.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:37 PM

Janice, thank you for bringing this to our attention. We apologize for the miscommunication and will be bringing this up with our team so that we can learn from it. We hope to have the opportunity to serve you again and show you what we can truly do. 

Employees worked with
AF
Ashton Fowler
BH
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BERNARD H.
Pinehurst, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2022
verified customerVerified Customer
5
Category: Service
Timliness
My appt was at 11am. my car was taken back at 1140am then brought back out at 1210pm. I was told at 1230pm my car was ready. May be a communication problem between front office and the back.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2022 08:40 AM

Bernard, we are so sorry for the miscommunication. We will discuss this situation with our team to see what happened and how we can improve upon this in the future. Thank you for reaching out and letting us know!

Employees worked with
AF
Ashton Fowler
LG
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LYNX G.
Rathdrum, ID
Ford F350
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2022
verified customerVerified Customer
4
Category: Service
Customer service
We didn’t receive very good customer service. Open arrival technician didn’t seem interested in our concerns. He didn’t listen to what we told him needed to be done. After confronting him about not listening he became defensive and continued to tell us we didn’t tell him a couple items that needed done, when we in fact did. He had no consideration to the fact that we had to travel a long way to receive service. We felt very dismissed.
Employees worked with
AF
Ashton Fowler
Verified Customer
Post Falls, ID
Ford Fusion
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/09/2022
verified customerVerified Customer
6
Category: Service
Had better service in the past
Was advised air filter was bad, we just had replaced less than 6 months on prior service. We do not drive on dirt roads, local driving only. Either it was not replaced last time or they didn't really check.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:51 AM

Anonymous, thank you for bringing this issue to our attention. We're going to be reviewing our files with our team to see what happened in this situation. 

Employees worked with
AF
Ashton Fowler
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