AF

Ashton Fowler

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
79

JK
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JOHN K.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2023
verified customerVerified Customer
8
Category: Service
Good
Long line to get seen. But once the truck was in, efficient service.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/18/2023 09:24 AM

Thank you for your feedback, John. We apologize for the long line and are glad you experienced efficient service once your truck was looked at. We will continue to strive for a faster and more efficient service for all our customers.

Employees worked with

WK
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WILLIAM K.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2023
verified customerVerified Customer
9
Category: Service
Little lazy car jocky
Got vehicle back dirty paper floor mat and balled up plastic seat protector not removed this happened on my last
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/02/2023 05:03 PM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experience directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

CH
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CATHY H.
Dalton Gardens, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2023
verified customerVerified Customer
9
Category: Service
good job
Is close to where I live and the people are courteous and helpful
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/01/2023 01:40 PM

Thank you for taking the time to review our dealership, Cathy! We are so pleased to hear that our location is convenient for you and that our team was courteous and helpful. We strive to provide the best customer service experience possible, and it's great to know we achieved that in your experience.

Employees worked with

DS
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DAN S.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2023
verified customerVerified Customer
7
Category: Service
Ford
Ford is bringing to make trucks and cars a little to cheap .
Paint blisters
Wiring harness
Small things make a big difference
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you for your honest feedback, Dan. We understand your concerns and take them very seriously. We strive to provide our customers with the best quality Ford vehicles and are disappointed to hear that we didn't meet your expectations on this occasion. We are committed to improving and will be sure to take your feedback into consideration for the future.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2023
verified customerVerified Customer
9
Category: Service
Good experience
Excellent customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/22/2023 03:37 PM

Thank you for your kind review! We strive to provide excellent customer service and are glad to hear that we have achieved that goal. We value your business and look forward to serving you again in the future.

Employees worked with

MK
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MATT K.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2023
verified customerVerified Customer
8
Category: Service
Friendly
Ford is reliable for service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2023 10:01 AM

Thank you for your review, Matt! We are so glad to hear that you have had a positive experience with us. We strive to provide reliable service and are glad that you have noticed. We appreciate your business and hope to see you again soon.

Employees worked with

MS
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MARK S.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2023
verified customerVerified Customer
10
Category: Service
Oil change
Great fast service very professional customer service my truck was done before the estimated time. However they did not reset the oil life luckily that was the first thing I checked when I got into the truck and reset it myself.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 11:02 AM

Mark, thank you for the positive review. We're sorry about the oil life notification and have re-visited the topic with our team so that we can work to avoid the issue in the future. Thank you for letting us know!

Employees worked with

WE
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WAYNE E.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2022
verified customerVerified Customer
8
Category: Service
Oil change
Service employee was very friendly. Service took less time than I was told. Great!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:12 AM

Wayne, thank you for the great review! We hope to earn that 5th star on your next experience with us!

Employees worked with

Verified Customer
Otis Orchards, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2022
verified customerVerified Customer
7
Category: Service
Easy
Timely
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:30 PM

Anonymous, thank you for the kind review. We always strive for our service experiences to be easy and timely. We hope to earn that 5th star on your next experience with us. Thank you for choosing Mike White Ford!

Employees worked with

MS
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MARK S.
Liberty Lake, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/02/2022
verified customerVerified Customer
8
Category: Service
Work was completed to my satisfaction
Work was completed to my satisfaction
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:48 PM

Mark, thank you for the kind review! We hope to earn that 5th star on your next experience with us! Thank you for choosing Mike White Ford!

Employees worked with

JY
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JOHN Y.
Coeur D'Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2022
verified customerVerified Customer
9
Category: Service
Quich & easy !
Unless I am color blind your call for fixing "something "in the red is nowhere to be found !
Employees worked with

Verified Customer
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2022
verified customerVerified Customer
5
Category: Service
Everything good except car wash voucher
Went in for a regular service (oil change, tire rotation, the usual business) and everything went fine. Was offered a touchless car wash coupon but the car wash is not touchless. They dry your car off with used rags at the end and it scratched my car up. Had I known it was not touchless I would not have accepted.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2022 01:19 PM

Anonymous, thank you for the feedback. We're sorry to hear about your experience with the car wash. Can you reply to this email and let me know which car wash option you went to so that I can look into this experience more? Thanks!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2022
verified customerVerified Customer
8
Category: Service
Ashton was great to work with. Very honest and upfront
All the employees that I interacted with were very respectful and courteous. Even when I was surprised by some of the charges it was explained in a very understandable way. I will return to Mike White for future work on my vehicle.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:42 PM

Anonymous, thank you for the kind review. We're so glad that you had a positive experience with Ashton and our team! We look forward to serving you again in the future!

Employees worked with

SK
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SCOTT K.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2022
verified customerVerified Customer
7
Category: Service
Nice facility. clean and well run.
They got the job done in a timely manner. Shorter than expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:28 AM

Scott, thank you for the kind review! We're so glad that your experience was pleasant, from facility to time line. We look forward to serving you again in the future!

Employees worked with

Verified Customer
Liberty Lake, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2022
verified customerVerified Customer
9
Category: Service
GOOD 1st EXPERIENCE - ROUTINE MAINTENANCE
Scheduling was easy, on line, with no waiting for call to be answered and then transferred, etc. etc. On the day of appointment, I arrived 15 minutes early and the staff was ready with necessary work order & answered any questions. The work was done on time — both efficient & effective. Thanks to the service team for sure ... we’ll be back!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:08 AM

Anonymous, thank you for the kind review. We're so glad that your experience was smooth from schedule to pick up. We hope to earn that extra star when we have the chance to serve you again! Thank you for choosing Mike White Ford!

Employees worked with

CS
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CARLA S.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
verified customerVerified Customer
8
Category: Service
Why reset my personal settings
Service was completed faster than I anticipated and everything was explained when I picked up my car. I just wish they would leave my personal settings the same way they were before they serviced my car.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:44 AM

Carla, thank you for letting us know about the settings issue. We have brought this up with our team as you are correct, personal setting shouldn't be changed. We hope to have the opportunity to serve you again in the future. 

Employees worked with

Verified Customer
Fernwood, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
10
Category: Service
Excellent job
Went for oil change and they did a recall with out our knowledge. Thank you.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/30/2023 03:08 PM

Thank you for coming to Mike White Ford of Coeur d'Alene! We are glad we were able to provide the service you needed, and that you were happy with the results. We strive for excellence in customer service and satisfaction. Please let us know if you have any further questions or needs!

Employees worked with

RA
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RICHARD A.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
verified customerVerified Customer
10
Category: Service
Standard Oil change service was quick and easy.
For this most recent standard service, the vehicle was promised within 90 minutes and it was done in about 50 minutes. Faster than promised and no issues.
Employees worked with

RH
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RASHELLE H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
verified customerVerified Customer
10
Category: Service
Good
It was a good experience, everything went super smooth.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:14 AM

Thank you so much for your positive review, Rashelle! We're so glad to hear that your experience was a good one and that everything went smoothly. We strive to make sure that our customers have a hassle-free and enjoyable experience with us, and it's great to see that your visit was successful!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
verified customerVerified Customer
10
Category: Service
Oil change
Great job
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:15 AM

We appreciate your kind words! We take pride in our customer service and strive to exceed expectations every time. We hope you had a great experience and that you'll choose to work with us again in the future.

Employees worked with
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