AW

AUSTIN WISNIOWICZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 reviews)
61

DH
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Diane H.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service with a smile!
I have been bringing my vehicle in for service at Van Horn Hyundai for more than 5 years and each time I'm impressed. They are fast, friendly, and affordable!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 02:31 PM

Hi, Diane! 

Thank you for your continued patronage! It truly means so much to all of us here at Van Horn Hyundai! Especially the service center! We are so happy to see you had a great visit when you were recently in with your 2020 Hyundai Elantra! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

Thank you for taking the time to return our survey with a perfect 5 Star score! It means so much to all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RG
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Renee G.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and efficiency
Love this place. Always there for you and get the job done. Never disappointed. They have the true meaning of customer service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 02:26 PM

Hi, Renee! 

We can't thank you enough for the stellar review and kind words! We are so happy to see you had a great visit when you were recently in with your 2018 Hyundai Kona! We truly strive for an exceptional experience every time you are here! We really do care about you and your Hyundai and keeping you both safely on the road for years to come! 

Thank you for taking the time to return our survey with a perfect 5 Star score! It means so much to all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

NG
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Nancy G.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
We have been going to Van Horn for several years not only for sales but also service. The staff is outstanding, very friendly and helpful. We trust the service advisors recommendations as they have never steered us wrong. We also have an older vehicle that is not a Hyundai and have taken it for several years now to Van Horn for service as well. I would highly recommend Van Horn Hyundai. Vehicles are ready when promised!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/22/2021 06:44 AM

Hi, Nancy! 

Your kind words mean so much to us here at Van Horn Hyundai Service! It is always a pleasure to see you both! We know that every great experience starts with a great staff, and we are so lucky to have such an amazing team here! We are so thankful for your continued patronage in our service and sales departments and look forward to helping you maintain your vehicles for years to come! 

As always, we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DJ
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Debra J.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly and knowledgeable staff!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/19/2021 07:50 AM

Hi, Debra! 

We know a great experience starts with a great staff! Our biggest thanks for the kind feedback and for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in with your 2020 Hyundai Santa Fe! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 
Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Ripon, WI
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2021
verified customer Verified Customer
Category: Service
A better outlook
After getting in touch with Kevin the service manager, he took our Tucson and personally looked into the issue and hopefully resolved it for good. He was prompt with updates and went above and beyond to make sure we were satisfied. It's difficult to sometimes look past the prior issues but Kevin has provided me with a better outlook and customer service to convince me to continue to have my vehicle serviced at Van Horn.
Recommended
Employees worked with

Verified Customer
Ripon, WI
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2021
verified customer Verified Customer
Category: Service
A better outlook
After getting in touch with Kevin the service manager, he took our Tucson and personally looked into the issue and hopefully resolved it for good. He was prompt with updates and went above and beyond to make sure we were satisfied. It's difficult to sometimes look past the prior issues but Kevin has provided me with a better outlook and customer service to convince me to continue to have my vehicle serviced at Van Horn.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2021
Service Type: Repair
Category: Service
Service is a joke
Had car in 3 times now soon to be 4th and still don't have it fixed. Sensor light comes on and then goes off few minutes later. Take it to the dealership and they hook up computer and it says all good. Few days later it happens again. Dealer says same thing...nothing wrong. I even told them which sensor was going off and they still don't do anything. It used to be trouble shoot the issue...now it's rely on a computer or wait for something major to happen before it gets fixed. Staff is rude and blames customer for issues with car. I'll drive an hour further away for better service.
Not Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 04/09/2021 10:13 AM

Hello,

Thank you for taking the time to speak with me about the collision error issue with your vehicle.  Although it has been intermittent, I am glad you will be bringing back in for our technicians to reinspect; and hopefully get some resolution.  Rest assured, not only is your safety, but complete satisfaction is my highest priority.  I am sorry this has taken longer than usual to repair, however sometimes intermittent concerns are difficult to repair immediately.

See you tomorrow,

Kevin Geldreich - Service Manager
920-924-0000

Employees worked with

TA
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Tracy A.
Fond Du Lac, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2021
Service Type: Repair
Category: Service
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 03/22/2021 11:43 AM

Hello,

Thank you for taking the time to speak with me today about your concerns with the Palisade.  I will contact you as we agreed when we have another Palisade to compare with.  In addition we will readdress the headrest concern as well.  Again, thank you for your time today.  I am looking forward to getting these issues resolved.

Kevin Geldreich 
Service Manager
920-924-0000

KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 04/14/2021 01:24 PM

Hello Tracy,

Thank you for allowing me the time today to go over your vehicle and finally compare with another like model Palisade. Hopefully, the headrest procedure will work to your satisfaction.  Please let me know if there is anything I can assist with in the future.  Have a great day!

Kevin Geldreich - Service Manager

KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 04/20/2021 01:27 PM

Hello Tracy,

Thank you for the re-score and I am glad we have resolved a portion of your initial issues.  Please keep me posted on the headrest situation.  

Kevin Geldreich - Service manager

Employees worked with

CW
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Cynthia W.
West Bend, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best dealership ever
I have always never cared for dealerships and sales people. This is the 1st place that was never pushy to buy and was honest. I would definitely come back and buy again. It’s worth a 30 min drive for me to have such excellent people who truly care?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/22/2021 07:19 AM

Hi, Cynthia! 

Wow! Thank you for the kind words and fantastic review! Your positive feedback means the world to our service team here at Van Horn Hyundai of Fond du Lac! We truly pride ourselves on fantastic customer service, matched with fast appointments, great amenities, and an overall experience that exceeds all expectations! And sincerely appreciate you going the extra mile to choose us! 

As always, thank you for your valued business, and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

NG
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Nancy G.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The service at Van Horn Hyundai in Fond du Lac is always great. Staff is friendly and helpful. Our vehicle is always ready when promised. We also trust their advice about repairs to our vehicle, very honest staff. We would highly recommend this business.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/12/2021 08:37 AM

Hi, Nancy! 

Thank you for the outstanding review! Your positive feedback means the world to our service team here at Van Horn Hyundai of Fond du Lac! We truly pride ourselves on fantastic customer service, matched with honesty and integrity, and an overall experience that exceeds all expectations! 

Your continued patronage is appreciated more than you know and as always, we will look forward to seeing you and your 2020 Hyundai Santa Fe next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

MW
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Marcia W.
Watertown, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
verified customer Verified Customer
Category: Service
friendly service people.
Fast service.
Recommended
Employees worked with

MW
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Marcia W.
Watertown, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
verified customer Verified Customer
Category: Service
friendly service people.
Fast service.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2021
Service Type: Maintenance
Category: Service
Fast service
Better phone system.
Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 02/26/2021 07:13 AM

Hello Dale,

Thank you for taking the time to speak with Austin this morning.  We appreciate your understanding as it relates to the scoring of our surveys.  I have reached out to our business development center regarding your difficulty scheduling your appointment.  Hopefully, the scheduling issues have been resolved moving forward.

Have a great day,

Kevin Geldreich - Service Manager

Employees worked with

RS
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Roger S.
Appleton, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good customer service
Good customer service
Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 02/05/2021 09:47 AM

Hello Roger,

Thanks for speaking with Austin today about the survey.  I am resending another survey and I am glad we were able to get the vibration convern repaired.

Have a great day!

Kevin Geldreich - Service manager

Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service.
Great professional service in a short time.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/03/2021 06:51 AM

Hello! 

We are always here to help! It was our pleasure to help take care of this concern for your Santa Fe Sport! We love helping our Van Horn family stay safe out on the road!

We can't thank you enough for your wonderful feedback and for taking the time to return our survey! It truly means a lot to all of us here at Van Horn Hyundai of Fond du Lac! Especially the Service Center! 

As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

MN
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Mary N.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The BEST Service Dept!
We have been getting our car serviced here for over 4 years, and they have been honest, reliable and all around wonderful!!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/25/2021 08:45 AM

Hi, Mary! 

We are so lucky to have such loyal customers like you as part of our Van Horn family! Thank you for choosing us! And thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here! It was a pleasure to see you and your 2015 Hyundai Santa Fe! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

TG
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Theresa G.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always can get in fast for an appointment. Very accommodating..
Love my Kona!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/25/2021 08:29 AM

Hi, Theresa! 

We are so to be able to offer fast and accommodating scheduling to our Van Horn guests!

It was a pleasure to see you and your Hyundai! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here!

Thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Van Horn
Great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/11/2021 09:23 AM

Hello! 

Thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

It was a pleasure to see you and your Hyundai! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here!

As always, thank you for your valued business and we look forward to seeing you next time! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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