AUSTIN WISNIOWICZ

Hi, Nancy! 

Thank you for the outstanding review! Your positive feedback means the world to our service team here at Van Horn Hyundai of Fond du Lac! We truly pride ourselves on fantastic customer service, matched with honesty and integrity, and an overall experience that exceeds all expectations! 

Your continued patronage is appreciated more than you know and as always, we will look forward to seeing you and your 2020 Hyundai Santa Fe next time! 


Kind regards, 

Hello! 

We are always here to help! It was our pleasure to help take care of this concern for your Santa Fe Sport! We love helping our Van Horn family stay safe out on the road!

We can't thank you enough for your wonderful feedback and for taking the time to return our survey! It truly means a lot to all of us here at Van Horn Hyundai of Fond du Lac! Especially the Service Center! 

As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Hi, Mary! 

We are so lucky to have such loyal customers like you as part of our Van Horn family! Thank you for choosing us! And thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here! It was a pleasure to see you and your 2015 Hyundai Santa Fe! 

As always, thank you for your valued business and we look forward to seeing you next time! 

Kind regards,

Hi, Theresa! 

We are so to be able to offer fast and accommodating scheduling to our Van Horn guests!

It was a pleasure to see you and your Hyundai! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here!

Thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Hello! 

Thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

It was a pleasure to see you and your Hyundai! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do strive for exceptional experiences every time you are here!

As always, thank you for your valued business and we look forward to seeing you next time! 

Kind regards, 

Hi, Timothy!

We are so happy to hear you have great experiences with the two Hyundais you have owned! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were in for service! It is always a pleasure to see you and your Hyundai! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! 

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Hello Dale,

Thank you for taking the time to speak with Austin this morning.  We appreciate your understanding as it relates to the scoring of our surveys.  I have reached out to our business development center regarding your difficulty scheduling your appointment.  Hopefully, the scheduling issues have been resolved moving forward.

Have a great day,

Kevin Geldreich - Service Manager

Hello Roger,

Thanks for speaking with Austin today about the survey.  I am resending another survey and I am glad we were able to get the vibration convern repaired.

Have a great day!

Kevin Geldreich - Service manager

Dear Kevin, 

Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Austin, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution forward. After doing some digging, it looks as though your diagnosis fee was wrapped into the repair amount, increasing the labor time. I do apologize if the breakdown of the pricing was not explained sufficiently to you at check out. 

Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Austin at awisniowicz@fdlhyundai.com at any time. We are always here to help! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Hello,

Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Austin, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution forward. After doing some digging, it looks as though your diagnosis fee was wrapped into the repair amount, increasing the labor time. I do apologize if the breakdown of the pricing was not explained sufficiently to you at check out. 

Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Austin at awisniowicz@fdlhyundai.com at any time. We are always here to help! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Hello,

Thank you for taking the time to speak with me today about your concerns with the Palisade.  I will contact you as we agreed when we have another Palisade to compare with.  In addition we will readdress the headrest concern as well.  Again, thank you for your time today.  I am looking forward to getting these issues resolved.

Kevin Geldreich 
Service Manager
920-924-0000

Hello Tracy,

Thank you for allowing me the time today to go over your vehicle and finally compare with another like model Palisade. Hopefully, the headrest procedure will work to your satisfaction.  Please let me know if there is anything I can assist with in the future.  Have a great day!

Kevin Geldreich - Service Manager

Hello Tracy,

Thank you for the re-score and I am glad we have resolved a portion of your initial issues.  Please keep me posted on the headrest situation.  

Kevin Geldreich - Service manager

Dear valued guest, 

We understand how frustrating it can be to bring your vehicle in with a concern, where we are unable to duplicate it. I apologize if there was some sort of miscommunication at pick-up. But, after speaking with your technician and reviewing your repair order, the technician was unable to duplicate your concern after letting the vehicle sit. The brake pedal was not firm, nor was it sputtering upon startup. And yes, you are correct, there were no codes present in any systems either. We want every visit here to be a successful one and again apologize for your disappointment with your last visit here. 

Please let us know if there is anything further we can do to help remedy this concern for you or if the issue is persisting and we can re-inspect the vehicle for you. 

Kind regards, 

Niki Mand

Hello,

Thank you for taking the time to speak with your service adviser, Austin, earlier this week regarding your vehicle and last visit to our service center. We are very sorry that you are having so many concerns with your Hyundai, but are always here to try our best to help in any way that we can! We hope to continue proving just that to you, as you are a very valued member of our Van Horn Hyundai family. 

Please let us know if there is anything else we can do to help remedy these concerns for you in the future. 


Kind regards,

Hello,

Thank you for taking the time to speak with me about the collision error issue with your vehicle.  Although it has been intermittent, I am glad you will be bringing back in for our technicians to reinspect; and hopefully get some resolution.  Rest assured, not only is your safety, but complete satisfaction is my highest priority.  I am sorry this has taken longer than usual to repair, however sometimes intermittent concerns are difficult to repair immediately.

See you tomorrow,

Kevin Geldreich - Service Manager
920-924-0000