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SureCritic / Hyundai Dealer / Schomp Hyundai / BETH A BAILEY
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BETH A BAILEY

Service Advisor
Schomp Hyundai
My favorite Hyundai model is the Hyundai Kona because it is so cute. I hope to help you soon at Schomp Hyundai in Aurora!
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(28 reviews)
71

Reviews of BETH A BAILEY

Verified Customer
Aurora, CO
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
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Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 06/07/2021 12:13 PM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon! Are there specific areas where we can improve to earn a 5-star rating from you during your next visit? Thanks again!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
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BETH A BAILEY
Service Advisor
Verified Customer
Aurora, CO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Schomp Gaining Ground and Renewing Confidence...Good Job!
New management "Schomp," much better than when "Shortline." There seems to be a renewed interest in service. Years ago, under Shortline, I brought my vehicle in for a repair estimate. The job was going to be big. I just did not seem to be able to get a good answer. I also took time to look at vehicles on the lot. I probably spent 30 minutes or more looking around. Nobody came out of the building and spoke to me. Not a single sales person. Maybe I wasn't dressed to impress. Again, it was Shortline.

The experience reminded me of why for years I drove further away to Arapahoe Hyundai to have my vehicles serviced. I returned to Arapahoe Hyundai and within a month purchased another vehicle. The other vehicle, needing an expensive repair, was idled for a year. Not a problem. When I was ready to move forward, I went to Arapahoe and paid cash for the repair. It's been three years since the service, and the wait paid off.

Though I had been a loyal customer of Arapahoe Hyundai, I noticed some really good changes once Shortline changed over to Schomp Hyundai. Things continue to get better and I'm encouraged to continue seeking service from Schomp. My confidence is renewed in the dealership closest to my home. They have proven that they are committed to doing a good job.
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 05/18/2021 08:21 AM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
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BETH A BAILEY
Service Advisor
LM
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Linda M.
Bennett, CO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
Problems resolved.
After my last review Dustin Johnson went above and beyond to resolve my issues. Great customer service!
Recommended
Employees worked with
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BETH A BAILEY
Service Advisor
LM
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Linda M.
Bennett, CO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
Problems resolved.
After my last review Dustin Johnson went above and beyond to resolve my issues. Great customer service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2021
Service Type: Maintenance
Category: Service
Short staffed
Unfortunately the service department is short staffed. Scheduled my vehicle for an oil change and recall fix. I was unable to get the recall fixed. Was told they didn’t have time. They did rotate my tires. Was there from 11:30 until 3:45 for an oil change and rotate tires. I can’t fault the service technicians as they are working short staffed and it isn’t really their fault. The bright part of my day was having a nice chat with Attila in the sales department about looking for a car for my daughter. He is pretty darn awesome!
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 05/08/2021 07:28 AM

Thank you, Linda, so much, for taking the time to review us! We truly apologize for the long wait during your last visit. We appreciate your loyalty and understanding as we work through this challenging time. I hope we can make it up to you and turn this 3-star experience into a 5-star, now and moving forward. I will reach out to you via phone today to hopefully address your concerns. Thank you once again 



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
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BETH A BAILEY
Service Advisor
KC
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Kelly C.
Denver, CO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty engine replacement. Fuel pump replacement.
Seized engine was replaced under warranty at no cost. We decided to have the fuel pump replaced at our expense as a precautionary measure. Upon arrival at home, there was a noticeable coolant leak from the heater hose, along with the missing undercarriage shield. General Manager Dustin Johnson had the service department address this immediately. My reason for the 5 star rating, referral or recommendations to this dealership is solely because of their General Manager.

Also, from the scratches on the pillar and bent window frame, it appears that someone attempted to break into my vehicle through the driver's side window while awaiting service.
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 05/06/2021 12:47 PM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
Verified Customer
Denver, CO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Schomp Hyundai is an excellent dealership/service place
You will receive excellent service and professionalism at Schomp Hyundai.
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 04/21/2021 06:51 AM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
SH
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Sheryl H.
Aurora, CO
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!!
The staff here is so friendly and very quick to service you. I will return to have my car serviced. Beth was awesome and the parts department. Thank you
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 04/07/2021 09:34 AM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
DW
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Dan W.
Denver, CO
2014 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
DUSTIN J., General Manager from Schomp Hyundai responded on 03/25/2021 09:42 AM

Thank you, so much, for taking the time to review us! I left you a voicemail a little while ago to go over your concern. I really appreciate the opportunity to grow my team based on your feedback. I hope to speak with you soon. Thanks!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
TG
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Teresa G.
Denver, CO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Love my Tucson
Feel safe in my vehicle and it drives great. Receive great service.
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 03/25/2021 07:43 AM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
Verified Customer
Aurora, CO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
They tell you what they are going to do. Then do exactly that.
Recommended
DUSTIN J., General Manager from Schomp Hyundai responded on 03/23/2021 12:54 PM

Thank you, so much, for taking the time to review us! We look forward to seeing you again soon!



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
DU
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David U.
Denver, CO
2007 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
DUSTIN J., General Manager from Schomp Hyundai responded on 03/23/2021 11:16 AM

Thank you, so much, for taking the time to review us! I look forward to speaking with you, when you have some time, regarding how we can improve before your next visit. Thanks so much for taking the time.



Best Regards,

DUSTIN JOHNSON
SCHOMP HYUNDAI, GENERAL MANAGER
100 Havana Street, Aurora, CO 80010
Direct: 720-730-7526 | Dustin.Johnson@Schomp.com | SchompHyundai.com
Employees worked with
avatar
BETH A BAILEY
Service Advisor
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