BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(345 reviews)

76

Reviews of Brent Parker

Verified Customer

Rigby, ID

02/15/2023

Verified Customer

8

Category: Service

Synthetic Oil Change and Service

Vehicle was immediately brought in at the appropriate time for my appointment. Staff was friendly and worked with me to solve all my questions with solutions that work in my world and schedule.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:17 AM

Anonymous, thank you for the 5 star review. We're so glad that you had such a positive experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

ET

ERIC T.

Post Falls, ID

Ford Bronco Sport

02/14/2023

Verified Customer

10

Category: Service

Fast & efficient

Surprised how fast they serviced my Bronco Sport! Maybe 40 minutes for oil, rotation, inspection, and a couple minor things. Plus it was easy to book service online.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:16 AM

Eric, thank you for the 5 star review! We aim to be both the best and fastest service around without compromising on quality! Thank you for choosing Mike White Ford!

Employees worked with

SC

Scott C.

HAYDEN, ID

02/14/2023

Verified Customer

9

Category: Service

First time here - Great Job

Have been driving Fords for years and usually take advantage of “The Works” service. We just moved to the CDA area so had never been to Mike White Ford. Web site easy to make an appointment and appointments were available just a few days out. Arrived at the dealer and immediately greeted. I waited and vehicle was done a few minutes earlier than promised. Since they service all makes I have already made an appointment to get my Jeep serviced. Previous Ford dealer I went to did not give appointments for express service so this was really convenient.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:14 AM

Scott, welcome to the Mike White Ford family! We're so glad that you had such a pleasant experience with our team and look forward to serving you again in the future! Thank you for choosing Mike White Ford!

Employees worked with

CG

CATRINA G.

Post Falls, ID

02/11/2023

Verified Customer

9

Category: Service

Oil change

Very prompt and helpful

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:11 AM

Catrina, thank you for the 5 star review. We will share your kind words with our team. Thank you for choosing Mike White Ford!

Employees worked with

PB

PAUL B.

Hayden, ID

02/10/2023

Verified Customer

10

Category: Service

Service request

Very friendly and great communication skills.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:25 AM

Paul, thank you for the 5 star review! We're so glad that you had such a pleasant experience with our team. We look forward to serving you again in the future!

Employees worked with

KE

KEVIN E.

Hayden, ID

Ford F250

02/07/2023

Verified Customer

10

Category: Service

great service

I have to say working with the service team at Mike White ford is pleasurable one . They always fit me in with timely service and answer all my questions and their prices are reasonable .

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/09/2023 09:23 AM

Kevin, thank you for the great review! We appreciate your kind words and will share them with our team. Thank you for trusting Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

02/06/2023

Verified Customer

10

Category: Service

Friendly staff, but had to make a return trip to correct glove box alignment

The service staff is always very nice! I needed to return the next day after noticing my glove box was not aligned properly. The cabin filter is located behind that area and so when it was checked, the service technician didn't realize the glove box was not put back in alignment. Thankfully it wasn't broken. It only took a few minutes to correct, but bummer I had to make another trip back the next day, a bit out of my way.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:21 AM

Anonymous, thank you for allowing us to reach out and make this right for you. We hope to earn back your trust moving forward.

Employees worked with

JW

JEROD W.

Saint Maries, ID

01/30/2023

Verified Customer

10

Category: Service

Oil Change

My appointment was scheduled for 4:00 on a Friday. I arrived about 10 minutes early. They took me in when I arrived. The oil change took right about an hour like they stated it would. They did a multipoint inspection and rotated my tires. The price for all of this was cheaper than any other local large or small shop.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:42 PM

Jerod, thank you for the outstanding review! Your oil change appointment sounds like it went perfectly to plan, which is what we always strive for! Thank you for choosing Mike White Ford!

Employees worked with

MC

MICHAEL C.

Spokane, WA

01/29/2023

Verified Customer

10

Category: Service

Quick and polite

No high pressure sales tactics.
Polite.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:41 PM

Michael, thank you for the kind review! High pressure tactics don't feel good on either end, so we prefer to treat our guests with respect. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

Ford F350

01/28/2023

Verified Customer

10

Category: Service

Manager

Smooth and easy

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:39 PM

Anonymous, thank you for the 5 star review! We hope that all experiences that you have with our team are smooth and easy!

Employees worked with

RG

ROY G.

Spokane, WA

01/26/2023

Verified Customer

10

Category: Service

Excellent

Quick and efficient

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/26/2023 02:22 PM

Roy, thank you for the excellent review! We're grateful that you choose to come to Mike White Ford! We look forward to serving you again in the future.

Employees worked with

WK

WILLIAM K.

Coeur D Alene, ID

01/13/2023

Verified Customer

10

Category: Service

Great service

Great people fast service nice lounge area good coffee

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/23/2023 08:20 AM

William, thank you for the great review! We're so glad that you enjoyed your service with us and found our lounge to be a relaxing place. You're always welcome to stop by for a cup of coffee!

Employees worked with

JO

JANET O.

Dalton Gardens, ID

01/13/2023

Verified Customer

10

Category: Service

Great service

Dry efficient and the service is fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2023 03:10 PM

Janet, thank you for the great review! Our goal is always to provide fast and friendly service. Thank you for giving us the opportunity to serve you.

Employees worked with

SB

STANFORD B.

Coeur D Alene, ID

01/11/2023

Verified Customer

10

Category: Service

Excellent service

Bought new tires for F-150. Estimated wait time very accurate.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:44 PM

Stanford, thank you for the excellent review! Tires are critical this time of year and we're glad that we were able to help you out. Thank you for choosing Mike White Ford!

Employees worked with

MM

MARK M.

Hayden, ID

Ford Expedition

01/10/2023

Verified Customer

10

Category: Service

New tires

Made experience comfortable. It would be nice if dealer account linked with ford pass for ford points.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:43 PM

Mark, thank you for the 5 star review. We'd like to learn more about what you mean by linking accounts. Please reply to this email when you have a chance so we can see how we could possibly assist. Thanks!

Employees worked with

VJ

VINCENT J.

Coeur D Alene, ID

01/08/2023

Verified Customer

10

Category: Service

Great Experience

Fantastic Service. Kept me updated throughout the entire process. Performed a vehicle inspection and explained it to me.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/09/2023 04:19 PM

Vincent, thank you for the fantastic review! We're very proud of our team and will pass along you kind words. Thank you for choosing Mike White Ford!

Employees worked with

GA

GEORGE A.

Rathdrum, ID

01/06/2023

Verified Customer

10

Category: Service

Regular oil change and tire rotation service

Always excellent service going to Mike White Ford. Service personal are friendly and take the time to explain any additional service that might be needed. Next day after my last service I received a call from the service department that they were crediting my credit card for a tire rotation service that was not needed and was not performed. Very honest service department.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/06/2023 01:55 PM

George, thank you for the excellent review! We always try to treat our guests with respect and honor. We appreciate you choosing Mike White Ford!

Employees worked with

GL

GREG L.

Hayden, ID

12/30/2022

Verified Customer

0

Category: Service

Scheduled maintenance on my 2020 Ranger

Every scheduled maintenance that ive had performed there….the work itself is great…however now that my free oil changes and tire rotations are over i will not return……every single time I've sat in the main lobby for up to an hour after my truck was finished and not one person came to tell me it was ready to go. Every time i had to go to the service desk after i got tired of waiting waaaay past the time i was told it would be finished and that i would recieve a call telling me so…i never got a call I had to go look for myself until I saw my truck just sitting there…tucked away on the lot…..

Employees worked with

TS

TODD S.

Coeur D Alene, ID

12/28/2022

Verified Customer

10

Category: Service

SUPER TEAM

They are So Dialed In! They open the door.... Have your work Order Ready... Tell you an Estimated time and Poof.... Your done... They were done ahead of Schedule even! Great Team! THANK YOU

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:46 PM

Todd, thank you for the super review! We're always pleased to be able to pleasantly surprise our customers. Thank you for choosing Mike White Ford!

Employees worked with

KD

KELLY D.

Rathdrum, ID

12/28/2022

Verified Customer

9

Category: Service

All Good. Fast and Friendly.

Routine oil change and everything went like clockwork.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:46 PM

Kelly, thank you for the kind review. We're so glad that your service experience was smooth and pleasant. Thank you for choosing Mike White Ford!

Employees worked with

Displaying Review 241 - 260 of 345 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.