BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(346 reviews)
76

JJ
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JACCOB J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Category: Service
Quick and Courteous
Every time i come here i leave satisfied with my interaction. I am always given a time frame and it seems they always have the vehicle done sooner than projected.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:39 PM

We are delighted to hear that your experience at Mike White Ford of Coeur d'Alene keeps getting better each time. We strive to be prompt and efficient, and it's great you noticed that! We greatly appreciate your loyalty and for choosing us for your automotive needs.

Employees worked with

TA
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TYLER A.
Dalton Gardens, ID
Ford F150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2023
verified customerVerified Customer
10
Category: Service
❤️
❤️
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:40 PM

We at Mike White Ford of Coeur d'Alene truly appreciate your 5-star rating! Your positive feedback helps us to continue to strive to provide exceptional service to our customers. Thank you for taking the time to share your thoughts with us!

Employees worked with

DE
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DOUGLAS E.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2023
verified customerVerified Customer
10
Category: Service
Quick, professional, and easy.
Appointment was easy to schedule and service was provided on time. Your staff is always friendly, professional, and knowledgeable. Thanks for your service to the community.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/11/2023 01:18 PM

Thank you, Douglas, for taking the time to leave us such a wonderful review! We're pleased to hear that our team was able to provide a speedy and professional service. Our goal is to ensure a great customer experience for all our valued customers; we're so glad that we exceeded your expectations. Again, thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

KB
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KIRK B.
Otis Orchards, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2023
verified customerVerified Customer
9
Category: Service
mike white service dept
had to replace both roof trim pieces on a 2019 f 250, which required removal of rear window. christian at the service department went far and above to get me at no cost. I bought the extended bumper to bumper warranty thru ford at the time I bought the truck but apparently that doesn't mean bumper to bumper as it did not cover exterior trim. Christian got ford and his sales department to step up and cover all costs. thank you christian. again never had a problem with the service department they are great to work with.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:24 PM

Thank you for taking the time to share your experience, Kirk. We are happy to hear that Christian was able to take care of you and we are glad you received such excellent service. We strive to provide the best customer service and we appreciate your continued business.

Employees worked with

PS
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PAMELA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Oil change
Great service always !
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:17 PM

Thank you Pamela! We are so glad to have you as a customer and we appreciate your business. We strive to provide excellent service every time, and it's wonderful to hear that we have delivered. Have a great day!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Excellent service
They are very friendly to help us for the missing parts and they order it for us. They are very good job !!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Thank you for your positive review! We appreciate your business and are glad to have been able to help you with the missing parts. We strive to provide excellent customer service and it's good to hear that we succeeded.

Employees worked with

RS
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ROBERT S.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Great Service
Very personable staff and comfortable facility to wait in.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Robert, thank you for your kind review. We take pride in making our customers feel comfortable and we're so glad to hear that you experienced our friendly staff and pleasant waiting area. We hope to serve you again in the future.

Employees worked with

AJ
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ANDREW J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Category: Service
Routine service
I came in for a routine service. You guys were on time, answered my questions regarding snow tires, and got right to work. The service took an hour, which was faster than estimated and everything was properly taken care of. I was quite happy with everything.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Thank you Andrew for taking the time to review Mike White Ford of Coeur d'Alene! We appreciate your business and are delighted to hear that your service experience was smooth and efficient. We take pride in providing quality service and thank you for recognizing our hard work. We look forward to helping you with any of your future automotive needs.

Employees worked with

CP
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CHRIS P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2023
verified customerVerified Customer
10
Category: Service
Fast SErvice
Svc Writer helped me right away. Easy procedure. They were very efficient and had paperwork ready when I got there. Truck was finished faster than expected. Awesome job!!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/04/2023 02:09 PM

Thank you for your kind review, Chris! We are delighted to hear that your service was efficient and that your truck was finished faster than expected. We strive to provide exceptional customer service and satisfaction here at Mike White Ford of Coeur d'Alene and it's wonderful to hear that we have achieved that with you. We look forward to having you as our customer again soon.

Employees worked with

WW
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WILLIAM W.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Non Ford oil change
Having had amazing service for my f150, I brought my Mazda here for routine maintenance as well and had the same great experience. You can trust them with all your vehicles!!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

William, thank you for your kind words about the service you received at Mike White Ford of Coeur d'Alene. We are so glad that you had a great experience with both your Ford and Mazda vehicles. We strive for customer satisfaction and it’s rewarding to hear that we were able to provide that for you. We look forward to continuing to provide you with exceptional service in the future!

Employees worked with

SR
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SHIRLEY R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2023
verified customerVerified Customer
10
Category: Service
Oil Change and Maintenance check
I love coming to the service department because I am greeted warmly and they always provide exceptional service. I purchased my Ford Escape here at Mike White Ford and have come in for all service needs.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

Thank you so much for your positive review, Shirley! We truly appreciate your loyalty to Mike White Ford of Coeur d'Alene and your commitment to keeping your Escape in top condition. We are honored to have been able to provide you with the best service possible.

Employees worked with

JW
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JACKSON W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2023
verified customerVerified Customer
10
Category: Service
Regular Maintenance
Went in to get my oil changed and tires rotated. Brent was the employee in the service department who helped me and was extremely professional. They got my truck serviced and back to me in a timely manner.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/31/2023 05:00 PM

Thank you for the glowing review, Jackson! We are so glad to hear that Brent was able to provide you with the best service experience. We pride ourselves in providing quick and efficient service and it is great to hear that we met your expectations. We appreciate your business and look forward to seeing you again!

Employees worked with

CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
10
Category: Service
Owner
Great job well done.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/30/2023 03:08 PM

Thank you, Cindy! We are so glad that you had a great experience at Mike White Ford of Coeur d'Alene. Our talented team works hard to make sure you have the best car buying experience possible. We appreciate your kind words and look forward to serving you again in the future.

Employees worked with

TC
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TODD C.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
10
Category: Service
Nice time
Great people. Courteous.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/26/2023 09:23 AM

Thank you, Todd, for taking the time to provide us with your feedback. We are pleased to hear that our team was courteous and attentive. We strive to provide superior customer service and are glad that you had a great experience at Mike White Ford of Coeur d'Alene. We appreciate your business and look forward to helping you in the future.

Employees worked with

Verified Customer
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
8
Category: Service
effecient
effeceint
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:14 AM

Thank you for your kind review! We strive to provide every customer with an efficient and pleasant buying experience. We're glad we met your expectations.

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
10
Category: Service
AWESOME
TIMELY AND EFFECIENT. THANK YOU
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:14 AM

Thank you for taking the time to provide feedback on your experience at Mike White Ford of Coeur d'Alene. We're glad to hear that your visit was timely and efficient, and that you had a positive experience. We appreciate your business!

Employees worked with

RK
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RAY K.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2023
verified customerVerified Customer
8
Category: Service
Brake service
Brakes were replaced front and rear on my F350. All works well but was hours past estimated time. I was late for my outing because of the late completion.
Employees worked with

WB
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WILLIAM B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2023
verified customerVerified Customer
10
Category: Service
Oil change
We have been faithful customers at Mike White Ford for more than 5 years. After a recent oil change I noticed a couple discrepancies and returned to the dealership and spoke to the service department supervisor. The manager was attentive, courteous, professional and genuinely listened to my concerns. I will continue to do business with Mike White Ford because of the outstanding leadership and teamwork I have witnessed.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:41 PM

Thank you so much for your kind review, William! We are grateful to have such a long-term loyal customer and are so pleased that you had a positive experience here at Mike White Ford. We strive to ensure that every customer is listened to and respected, and it's rewarding to hear that our efforts were appreciated. We look forward to continuing to serve you for many years to come!

Employees worked with

Verified Customer
Farmington, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Category: Service
Quick and efficient oil change
I almost always have a terrific service experience at Mike White Ford.

However, there have been a couple of times when I've asked for no sticker to be placed on the windshield, and it was on there anyway--that happened this time as well.

Another time, I had to remove and throw away the plastic seat cover and paper floormat that was used after service to drive my pickup to where I could leave with it.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 11:03 AM

Lyle, thank you for continuing to be a loyal customer. It looks like we missed some details you requested. Connor, one of your service managers, is going to give you a call and follow up!

Employees worked with

WH
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WILLIAM H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Category: Service
Great
Very good service and the entire staff are professional and kind.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 10:31 AM

Thank you so much for your kind words, William! We are thrilled to hear that you had a great experience at Mike White Ford of Coeur d'Alene, and that the staff was professional and kind. We strive to provide excellent service and customer care, and it means a lot when we receive positive feedback like yours. We appreciate your business and we hope to see you again soon!

Employees worked with
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